The actual task of upgrading your ShoreTel system from one software version to the other is “brilliantly simple”. The process, however, requires attention to the detail! Any software upgrade will challenge your “change management” process! It is a complex process with many moving parts and it is up to you to understand what those parts are and how upgrading your software will effect those parts. ShoreTel Support for ShoreTel Communicator download.
Read the entire blog post on DrVoIP ShoreTel Blog
Read the entire blog post on DrVoIP ShoreTel Blog