Hacking ShoreTel!

When you have been involved with the design, deployment and management of customer premise telephone systems for as long as we have, you think you have seen it all.   Over the years as we learn form our mistakes we improve our “best practice” list to assure others gain from our experience.   When I was barely a teenager, I learned how to assemble a string of MF tones using a Hammond organ keyboard.  Recording two keys at a time, you could create toll call routing instructions that could be played back after making a 1-800 toll call before the terminating end answered!  ... Read more on Hacking ShoreTel
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This page contains a single entry by Peter Buswell published on August 7, 2013 11:24 AM.

In search of the Killer Contact Center Script (UCCX or ECC)! was the previous entry in this blog.

WebRTC to change the Contact Center For Ever! Enter Amazon Mayday Button! is the next entry in this blog.

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