One of the most requested applications we are asked about ShoreTel, is the possibility of doing "interviews" and "Surveys". The fact is, that it is very possible to do this on a ShoreTel. You do not need the Enterprise Contact Center either, we can create this solution on the basic ShoreTel iPBX. Our engineers are well equipped ShoreTel Support.
In this application, the caller dials an extension or DID that terminates in a VXML type application. They are greeted with a custom prompt and then asked a number of questions. The answer to each question, punctuated by the # key, is recorded into a voice mail box.
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