Dextr Website Chat Integration
The ability to integrate your Company Website with your call center is a powerful customer experience management tool. Being able to integrate your website with a ChatBot is even more powerful, but imagine the power of being able to escalate a chat session to a voice call! Now that is a truly powerful customer engagement strategy and now a standard Amazon Connect Call Center feature.
Features of Amazon Connect Chat
The Chat functionality enables you to reuse the very same contact flows that you established for a voice call or you can create new contact flows that are chat specific.
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