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The Cloud Call Center Problem Statement!

A very common call center requirement is the ability to route a call based on the DNIS number dialed.  This is simple enough when you have only a few DNIS numbers to manage, but consider this application:   Consider a central call center that provides centralized appointment scheduling for some 600+ medical offices.    The call center agents are required to answer an inbound call with a custom answer greeting that is based on the medical office that cares for that patient.   The solution in place today requires the cloud platform to have a unique DNIS for each of 600 medical offices. 

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