Installing your ShoreTel HQ server at the Data Center is becoming a standard deployment practice to increase business continuity during network and power outages and other disasters.   One of the most common Ask DrVoIP question we hear is how to create redundant WAN paths to the data center using only simple static routes.  The answer is CISCO IP SLA tracking! ... read the entire article on Configure redundant static WAN routes when ShoreTel is in the data center

iPBX Call Center Backup

August 24, 2012 12:07 PM | 0 Comments
do you have a plan and process in place for backing up your iPBX configuration database, system prompts, voice messages, call detail records and even your maintenance history (e.g. Logs)?   Want to play, “bet your company’?   Chances are that you have this on your list of “things to do” but you just have not had the time to execute.   You may even be trusting that your dealer is taking care of this as part of that expensive maintenance contract you entered into. If you are really feeling secure about your iPBX failover plan why ... Read the entire article on iPBX call center backup plan on DrVoIP blog

This is not a SIP tutorial,  only an overview on the issues that impact remote SIP phones on any iPBX.  When you set up a SIP call between two end points, there are upwards of four “holes” that might need to be punched in your firewall for the phone call to work properly.  Clearly, there is the entire process of registering a remote phone and the process of setting up a phone.  Once these events have been negotiated ...
Reade the entire article on ShoreTel SIP Mobility Router & the Firewall on DrVoIP VoIP Blog.
How to ring more than 16 phones in a ShoreTel Hunt Group? Can’t say that we recommend this strategy, but none the less, we continue to see business applications in which the client insists on ringing a group of 16+ phones simultaneously! In ShoreTel, HUNT groups and WorkGroups have a limitation of 16 members per group if you want to ring them simultaneously. You can configure some 300 group members, but you can only ring 16 of them simultaneously. Why? Because call setup ...
Read the entire article on how to ring more than 16 phones in a ShoreTel Hunt Group on DrVoIP Blog.

ShoreTel Version 13 Features

August 24, 2012 12:01 PM | 0 Comments
There are a number of major enhancements to ShoreTel in Version 13. Most enhancements have been related to bringing ShoreTel SIP into compliance with the standards accepted by the SIP community at large. Though there are enhancements for other features like the SA-100, this release is notable for what it does NOT announce. The marketplace is demanding enough but the issue of having your development agenda driven by an outside company must be dreadful! Read the entire article on ShoreTel 13

ShoreTel Scopserv!

August 24, 2012 11:58 AM | 0 Comments
Anyone who thinks Asterisk is a toy is not playing in the real world of VoIP Telephony. You may be surprised to learn how many commercial product offerings are built on an Asterisk base. For this reason, we have become more involved in this code base as each day goes by. We are becoming increasingly more interested in its properties, capabilities and proper place in our solutions tool belt. Read the entire article on ShoreTel Scopserv
It is surprising that in the 21st century we are still punching down copper lines! None the less fax machines, credit card devices, postage machines and security circuits still populate the installed base of telephone systems. If you are converting from a legacy phone system to a VoIP solution, on premise or hosted, you will have to plan for “analog” devices. A “best practice” for any VoIP phone system is to have at least one analog telephone company provided central [...]
Read the entire post on ShoreTel analog connections including a video.
We continue to get a lot of questions about SIP trunks and how best to use them on ShoreTel. Our preferred strategy at this point, is to focus on a TIE line solution that brings both off premise extensions and DID numbers into the ShoreTel. Many branch offices, for example, are just not able to justify even an SG30V to support 8 extensions. Creating a SIP Tie line strategy to deal with these situations is both economical and appropriate.

Read the full blogpost + video on configure shoretel sip trunks

iPBX in an Amazon Cloud

June 1, 2012 4:45 PM | 0 Comments
Did you every think that your company would be physically unavailable, the building not accessible and the phone system unmanned? The issue of business continuity and disaster recovery is on your ‘to do’ list and hopefully you can get to it before it gets to you. Recently, we had the experience of having to resuscitate a client from near death when their physical facility became unavailable. Clearly, the phone system was very high on the list of “must have” operational now. Read the entire article on DrVoIP VoIP Blog on iPBX in the Cloud
We continue to be a major fan of ShoreTel solutions, but that does not mean that they we accept everything without question.  One of the most touted advantages of the ShoreTel architecture is the concept of a “single image” solution with no single point of failure.   We find that in large enterprise deployments that may not be an advantage. Read the entire post on DrVoIP ShoreTel Blog
All of the architecture “geek speak”  aside, CISCO and ShoreTel have fundamental “cultural” differences that defines their approach to the entities of  a “phone” and  a “user”.    Simply stated in the ShoreTel world a phone can not exist without a user, but the CISCO world a phone can exist without a user.  Now this is  not a bad thing or a good thing, it is a just the way it is thing!  What does that cultural distinction mean to you ..
Read the entire article including a video on DrVoIP Blog
All telephone systems have to deal with the same key architectural  issues regardless of who manufactured the equipment.   All phone systems have to provide for the definition of a system “dial plan”; trunk groups, call flow options, phone devices, gateways and user profiles.   The dial plan, for example,  not only has to identify the patterns used to route callers between system extensions, but as is often the case in a VoIP deployment, between geographically distributed corporate locations or “sites”.
Read the entire article including a video on DrVoIP ShoreTel Blog

Shoretel Deployment

May 21, 2012 3:09 PM | 0 Comments
Having deployed literally thousands of phone systems of all sizes and levels of complexity, we have distilled a set of rules and check lists that work.   (see our “network readiness check list” and our “VoIP planning guide”) When phone systems were analog or traditional TDM based solutions,  deployments were challenging enough!  You always had the User group, Call flow and “K plans” to hammer out along with the usual Telephone carrier challenges.  With VoIP solutions however, the level of complexity
Read the entire article on DrVoIP Blog

Since we published the blog on the ShoreTel SIP implementation using Ingate, we have been deluged with requests for more detail.   Specifically, people want to know if there is a more economical  solution for bringing  SIP dial tone into the ShoreTel architecture when you are trying to add just a few local lines to a branch office.    Historically, given the feature depreciation that users might experience with a SIP trunk on ShoreTel, we had discouraged the adoption of SIP dial tone entirely!    In fact, if you already have a ShoreTel T1/PRI supporting your deployment  there is little economic benefit to be gained by replacing the PRI with SIP.  

Continue Reading...

iPhone 4S Battery Drain Mystery!

January 31, 2012 12:01 PM | 0 Comments
For the Christmas holidays I traveled to New York from San Diego. During the first day, I noticed that phone had shut off because the batter had gone dead. Never having experienced that before and, owing to the fact that I have my iPhone 4S wrapped in a case that has an expansion battery pack built in, I concluded that I must have forgotten to charge it over night.

To unravel the mystery, visit our ShoreTel Blog and read more about the iPhone 4S battery mystery!
Previous 1 2 3 4 5 6 Next

Categories

Blogroll

Find recent content on the main index or look in the archives to find all content.