How we first used EC2!
As a long time Contact Center custom software integration and scripting consultants, we long ago learned to use AWS if we want to get our projects completed on schedule and get paid! Most scripting work in ShoreTel or CISCO Call Centers will typically involve using an external database. During the requirements discovery we would highlight that we needed a SQL server, OBDC connector, Active Directory Credentials and database testing maintenance windows. The IT folks would then go into the vaudeville act of outlining the procurement and setup process and all the other project killing goodies that were housed across the server team, security and of the growing backlog in other projects.
Continue Reading...