How to ring more than 16 phones in a ShoreTel Hunt Group? Can’t say that we recommend this strategy, but none the less, we continue to see business applications in which the client insists on ringing a group of 16+ phones simultaneously! In ShoreTel, HUNT groups and WorkGroups have a limitation of 16 members per group if you want to ring them simultaneously. You can configure some 300 group members, but you can only ring 16 of them simultaneously. Why? Because call setup ...
For CISCO Support or ShoreTel Support.. Read the entire article on how to ring more than 16 phones in a ShoreTel Hunt Group on DrVoIP Blog.

ShoreTel Version 13 Features

August 24, 2012 12:01 PM
There are a number of major enhancements to ShoreTel in Version 13. Most enhancements have been related to bringing ShoreTel SIP into compliance with the standards accepted by the SIP community at large. Though there are enhancements for other features like the SA-100, this release is notable for what it does NOT announce. The marketplace is demanding enough but the issue of having your development agenda driven by an outside company must be dreadful! For CISCO Training or ShoreTel Training.. Read the entire article on ShoreTel 13

ShoreTel Scopserv!

August 24, 2012 11:58 AM
Anyone who thinks Asterisk is a toy is not playing in the real world of VoIP Telephony. You may be surprised to learn how many commercial product offerings are built on an Asterisk base. For this reason, we have become more involved in this code base as each day goes by. We are becoming increasingly more interested in its properties, capabilities and proper place in our solutions tool belt. For CISCO Support or ShoreTel Support... Read the entire article on ShoreTel Scopserv
It is surprising that in the 21st century we are still punching down copper lines! None the less fax machines, credit card devices, postage machines and security circuits still populate the installed base of telephone systems. If you are converting from a legacy phone system to a VoIP solution, on premise or hosted, you will have to plan for “analog” devices. VoIP Training, A “best practice” for any VoIP phone system is to have at least one analog telephone company provided central [...] For CISCO Training or ShoreTel Training...
Read the entire post on ShoreTel analog connections including a video.

How to configure SIP Trunks ShoreTel

June 8, 2012 12:50 PM
We continue to get a lot of questions about SIP trunks like SIP Trunk CISCO or ShoreTel SIP Trunk and how best to use them on ShoreTel. Our preferred strategy at this point, is to focus on a TIE line solution that brings both off premise extensions and DID numbers into the ShoreTel. Many branch offices, for example, are just not able to justify even an SG30V to support 8 extensions. Creating a SIP Tie line strategy to deal with these situations is both economical and appropriate.

Read the full blogpost + video on configure shoretel sip trunks

iPBX in an Amazon Cloud

June 1, 2012 4:45 PM
Did you every think that your company would be physically unavailable, the building not accessible and the phone system unmanned? The issue of business continuity and disaster recovery is on your ‘to do’ list and hopefully you can get to it before it gets to you. Recently, we had the experience of having to resuscitate a client from near death when their physical facility became unavailable. Clearly, the phone system was very high on the list of “must have” operational now. CISCO Support or ShoreTel Support, Ask DrVoIP... Read the entire article on DrVoIP VoIP Blog on iPBX in the Cloud
We continue to be a major fan of ShoreTel solutions, but that does not mean that they we accept everything without question.  One of the most touted advantages of the ShoreTel architecture is the concept of a “single image” solution with no single point of failure.   We find that in large enterprise deployments that may not be an advantage. For CISCO Support or ShoreTel Support... Read the entire post on DrVoIP ShoreTel Blog
All of the architecture “geek speak”  aside, CISCO and ShoreTel have fundamental “cultural” differences that defines their approach to the entities of  a “phone” and  a “user”.    Simply stated in the ShoreTel world a phone can not exist without a user, but the CISCO world a phone can exist without a user.  Now this is  not a bad thing or a good thing, it is a just the way it is thing! Cisco vs ShoreTel  What does that cultural distinction mean to you .. For CISCO Support or ShoreTel Support...
Read the entire article including a video on DrVoIP Blog
All telephone systems have to deal with the same key architectural  issues regardless of who manufactured the equipment.   All phone systems like ShoeTel Phone or CISCO Wireless SIP Phone have to provide for the definition of a system “dial plan”; trunk groups, call flow options, phone devices, gateways and user profiles.   CISCO vs ShoreTel. The dial plan, for example,  not only has to identify the patterns used to route callers between system extensions, but as is often the case in a VoIP deployment, between geographically distributed corporate locations or “sites”.
Read the entire article including a video on DrVoIP ShoreTel Blog

Shoretel Deployment

May 21, 2012 3:09 PM
Having deployed literally thousands of phone systems of all sizes and levels of complexity, we have distilled a set of rules and check lists that work.   (see our “network readiness check list” and our “VoIP planning guide”) When phone systems were analog or traditional TDM based solutions,  deployments were challenging enough!  You always had the User group, Call flow and “K plans” to hammer out along with the usual Telephone carrier challenges.  With VoIP solutions however, the level of complexity.. For CISCO Training or ShoreTel Training... Read the entire article on DrVoIP Blog

Since we published the blog on the ShoreTel SIP implementation using Ingate, we have been deluged with requests for more detail.   Specifically, people want to know if there is a more economical  solution for bringing  SIP dial tone into the ShoreTel architecture when you are trying to add just a few local lines to a branch office.    Historically, given the feature depreciation that users might experience with a ShoreTel SIP trunk, we had discouraged the adoption of SIP dial tone entirely!    In fact, if you already have a ShoreTel T1/PRI supporting your deployment  there is little economic benefit to be gained by replacing the PRI with SIP.  

Continue Reading...

iPhone 4S Battery Drain Mystery!

January 31, 2012 12:01 PM
For the Christmas holidays I traveled to New York from San Diego. During the first day, I noticed that phone had shut off because the batter had gone dead. Never having experienced that before and, owing to the fact that I have my iPhone 4S wrapped in a case that has an expansion battery pack built in, I concluded that I must have forgotten to charge it over night.

To unravel the mystery, visit our ShoreTel Phone ShoreTel Blog and read more about the iPhone 4S battery mystery!

ShoreTel SIP Trunks!

December 13, 2011 8:59 PM
What is a ShoreTel SIP trunk?  If you mention a T1 to a telephone guy,  he will think you are looking for a channelized voice path to the telephone company.  Ask an IT guy the same question and he will think you are talking about a 1.5MB connection to the internet!   Now bring an integrated T1 into the conversation and things get a bit more interesting. Read more on ShoreTel SIP trunks or ShoreTel Training on our ShoreTel Blog.
I don’t think your average business professional wakes up in the morning and says “Gee, I need some SIP”!   They do however ask questions like how do we get an Area Code from New York to appear on our System in San Diego?  Do I really have to buy 23 channels of voice on a PRI when I only use about 12 channels max?  Can’t we just “burst” up to 23 or 50 channels when we need them?  Continue Reading...

ShoreTel Chat

September 23, 2011 5:50 PM
When someone is on your website, it is like they entered your store.  Clearly, they have an interest in what you are about or they would not be there.  It is at this moment that they are most receptive to learning about your product and services.  Would you not like to know when someone hits your website?  Continue Reading...
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