Read the entire article including a video on DrVoIP Blog
Read the entire article including a video on DrVoIP Blog
Read the entire article including a video on DrVoIP ShoreTel Blog
Since we published the blog on the ShoreTel SIP implementation using Ingate, we have been deluged with requests for more detail. Specifically, people want to know if there is a more economical solution for bringing SIP dial tone into the ShoreTel architecture when you are trying to add just a few local lines to a branch office. Historically, given the feature depreciation that users might experience with a ShoreTel SIP trunk, we had discouraged the adoption of SIP dial tone entirely! In fact, if you already have a ShoreTel T1/PRI supporting your deployment there is little economic benefit to be gained by replacing the PRI with SIP.
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Adding Users in ShoreTel is among the most common tasks a system administrator will be expected to perform. We suspect once the ShoreTel solution is fully deployed, you will generally not have to tweak Trunks, Switches and Application Servers, but you will always be handling requests from USERS to make changes. These changes will run from adding New Users to changing the feature access of existing Users. Most User options can actually be changed by the Users themselves but often they will call System Administration or the “help desk” and expect your assistance.
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