Recently in Shoretel Category

As both a ShoreTel Certified VoIP Engineer and a CISCO CCVP I  have been working exclusively in VoIP since 1998.   For this reason,  one of the questions that is most asked of me is which is a better solution: ShoreTel and CISCO?   Since I have the sales skills of Attila the Hun, I assume that the question is being asked because someone is truly interested in understanding the architecture of the two systems.   At the end of the day  most people just want to pick up the handset, hear that warm reassuring sound of the dial tone, press some digits and talk to their target!  Continue Reading...

Sip Extension and iPAd

July 4, 2011 10:53 AM | 0 Comments
Recently, I discovered a new SIP softphone by CouterPath Corporation the company that brought you X-Lite, one of the most popular free phones on the net.    The new offering is named Bria and is ideally suited for your iPad.   Bria is a more of a “carrier grade” softphone enabling both voice and video calls over IP, the ability to send IM messages and transfer files to your contacts. Read the entire post on ShoreTel Sip Extension
System configuration is relatively straight forward, but very specific. Without getting into the infrastructure requirements, there are steps in the configuration that must be accomplished to bring up a useable platform. The SMR will connect to your PBX using both SIP Extensions and SIP trunks. Licenses, Authentication SSL Certifications, Time Servers, DID numbers and Network Interfaces are all necessary components to a successful deployment. The ShoreTel Roam Anywhere Client or RAC, can be downloaded from the Mobility Router itself for Crackberry and Nokia, or from the Apple AP store if you are installing on an iphone. Read more on ShoreTel Mobility Router
ShoreTel Recently announced the availability of Version 7 of the Enterprise Contact Center.  It is not secret that I am a big fan of this product, so I was anxious to see what the new version had to offer.The product has a number of new features and capabilities that are both feature specific and impact the infrastructure of the product. Read the entire post on ShoreTel ECC 7 

Software development is a process, not an event.  Having said that, from time to time, we have an event.  The release of a new version of software is such an event.  The software development process, however, continues.  

Continue Reading...
So there I am, on the my desk phone, talking to some very important client and I now have 45 minutes to make an appoint that is 1 hour away by car! The client is important and we have been trying to link up for days! I also have to be at this next appointment on time! This is where a new ShoreTel 11 feature called "twinning" comes in. Continue Reading...
Call Profiles can be of two varieties in the ShoreTel Enterprise Contact Center, short as ShoreTel ECC. They are either System Mandatory or User definable. ( Actually, to be absolutely correct, we need to acknowledge that "Skill Sets" are another type of call profile, but we are including them as User definable). The system assigns a number of Call Profile parameters automatically as the call moves through the system. Continue Reading...
Recently a client discoverd that at terminated employee, gone for almost a month, was still answering his office extension from his cell phone! We have so many technology options for mobility today that the HR deparment most be going nuts trying to keep the "exit interview" check list up to date! Without commenting on the HR ramifications, IT system administrators have long had to contend with terminated employees and how to handle remote access, email and the other regular components of an advanced Information Technology. With the advent of VoIP, most IT organizations have now had to add the telephone system to the growing list of security access concerens. Continue Reading...
 One of the benefits of a successful blog, is the talented people you meet and the ideas that you exchange with other industry professionals. Through an earlier blog on the subject of connecting an Apple iPhone to a ShoreTel System as a SiP extension, I met such a creative talent: Matt Vlasach of Pacificswell! Matt was both an excited ShoreTel VoIP user and a iPhone aficionado. Thought Matt was happy to play with SIP his real interest was in creating a ShoreTel App for the iPhone! Continue Reading...
How many people hit the Auto Attendant and then dialed one for Sales? One of the most requested reports from ShoreTel clients is the analysis of Automated Attendant key strokes. With in the ShoreTel iPBX there are probably several ways to implement this, but we prefer the use of "route points" (see past blog). " Thank you for calling our company during our normal business hours. Continue Reading...
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This page is a archive of recent entries in the Shoretel category.

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