Contact Center tag

Drill down on Contact Center search:

4 result(s) displayed for Contact Center (1 - 4 of 4):

Enhance your ShoreTel ECC with Speech Recognition & Chat Bots!

Just because ShoreTel has not updated its ECC Contact Center in years, does not mean you cant update it yourself! Add Speech Recognition, voice, video and chat to your Existing ECC! Full Story

Posted on July 8, 2019 1:50 PM

Can I Text Your Call Center?

Add Text to your Customer Service options! Full Story

Posted on March 27, 2015 3:53 PM

Trends Transforming your Call Center

SMS to Call Center for Agent Call back sets new standard for customer service! Full Story

Posted on July 4, 2014 12:55 PM

ShoreTel ECC with the Awesome Change Call Profile Icon!

Writing applications in the ShoreTel Enterprise Contact Center? This tech tip reviews the use of the "change call profile" Icon. This is a powerful answer to many of your common call center manipulations! Full Story

Posted on May 18, 2010 7:37 PM

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