Contact Center tag

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2 result(s) displayed for Contact Center (1 - 2 of 2):


Trends Transforming your Call Center

SMS to Call Center for Agent Call back sets new standard for customer service! Full Story

Posted on July 4, 2014 12:55 PM


ShoreTel ECC with the Awesome Change Call Profile Icon!

Writing applications in the ShoreTel Enterprise Contact Center? This tech tip reviews the use of the "change call profile" Icon. This is a powerful answer to many of your common call center manipulations! Full Story

Posted on May 18, 2010 7:37 PM

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