Hack ShoreTel Skills Based Routing Setup tag

Drill down on Hack ShoreTel Skills Based Routing Setup search:

1 result(s) displayed for Hack ShoreTel Skills Based Routing Setup (1 - 1 of 1):


Skills Based Routing Setup in the ShoreTel Contact Center!

Assuming there is more than one Agent available to service an inbound contact center call, a "skill" level can be applied to route the call to the most suitable agent. It is important to note that the system will only... Full Story

Posted on August 3, 2010 7:02 PM

Find recent content on the main index or look in the archives to find all content.

Around TMCnet Blogs

Latest Whitepapers

TMCnet Videos