Smartphone tag

Drill down on Smartphone search:

2 result(s) displayed for Smartphone (1 - 2 of 2):

ShoreTel ECC and Cisco UCCX feature

The smart phone applications have the advantage of offering the user a visual menu to alert the call center as to the reason for the call. "Make a Service appointment" Full Story

Posted on November 26, 2012 1:32 PM

Call Center Software

We recently posted a blog on how smart phones could be used to bypass automated attendants and deep dial into a call center with a Smartphone visual menu. This blog received a lot of interest and the follow on questions clearly indicated a level of interest in just how technology impacts the traditional call center. Full Story

Posted on November 26, 2012 1:17 PM

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