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What is a basic AWS Connect Call Center configuration?

AWS Connect is simple, but you will need some assitance unless you have a bunch of full stake developers on staff! Full Story

Posted on April 10, 2019 4:10 PM


Configure AWS Connect - Part 2 Queue Flow Options

Learn how to setup queue options in AWS Connect Full Story

Posted on February 27, 2019 8:03 PM


AWS Connect voice prompts with POLLY text to speech.

Use AWS Polly to increase deployment speeds and call center customer experience benefits! Full Story

Posted on February 6, 2019 1:49 PM


AWS Connect voice prompts with POLLY text to speech.

Use AWS Polly to increase deployment speeds and call center customer experience benefits! Full Story

Posted on February 6, 2019 1:49 PM


How to Ring more than 16 phones in a ShoreTel Hunt Group

How to ring more than 16 phones in a ShoreTel Hunt Group? Can’t say that we recommend this strategy, but none the less, we continue to see business applications in which the client insists on ringing a group of 16+... Full Story

Posted on August 24, 2012 12:03 PM

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