shoretel tag

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12 result(s) displayed for shoretel (1 - 12 of 12):

Enhance your ShoreTel ECC with Speech Recognition & Chat Bots!

Just because ShoreTel has not updated its ECC Contact Center in years, does not mean you cant update it yourself! Add Speech Recognition, voice, video and chat to your Existing ECC! Full Story

Posted on July 8, 2019 1:50 PM

Add Speech Recognition & Chat Bots to your ShoreTel ECC

It is possible to update the ShoreTel ECC to include Text, Video, Chat and Web sharing, you just need some help from DrVoIP Full Story

Posted on July 3, 2019 3:57 PM

ShoreTel (SHOR) Goes Private?

Maybe ShoreTel should get off the public stock exchange! Full Story

Posted on December 9, 2016 11:30 AM

Configure SIP Trunk on ShoreTel using SonicWall?

Learn how to use a SonicWall as a Border Controller in a ShoreTel SIP trunk configuration! Full Story

Posted on May 13, 2015 12:23 PM

Can I Text Your Call Center?

Add Text to your Customer Service options! Full Story

Posted on March 27, 2015 3:53 PM

Hosted VoIP Telephony

From sole traders to global enterprises, cloud-based services have had a big impact on business decisions. And any company thinking of installing a modern business communications Full Story

Posted on November 26, 2012 1:12 PM

3CX ShoreTel License Strategy

Microsoft, ShoreTel, Avaya and CISCO all seem to have software licensing based on the number of users. Some licensing strategies become more complex as features and services are added Full Story

Posted on November 26, 2012 1:06 PM

Microsoft OCS +ShoreTel = IM

Microsoft Office Communications is a powerful collaboration tool.  The MOCS provides web conferencing, IM, audio conferencing, desktop sharing and also provided  SIP.   For purposes of this brief discussion, we will stay focused on the Internet Messaging component of MOCS.     With... Full Story

Posted on June 17, 2009 3:59 PM

ShoreTel SG voice enabled switches!

ShoreTel has a family of new media gateways.  The more interesting switches are referred to as SGV switches.  There is an SG50V and an SG90V that differ only in the number of FXO and FXS ports that they support.  What... Full Story

Posted on May 29, 2009 2:56 PM

ShoreTel ECC Abandoned Call - Call Back and Dial List applications!

ShoreTel Enterprise Contact Center has several features that are often confused: Abandoned Call, Call Back and Dial Lists. Thought the features are somewhat similar, they work in different applications and not all for these features are available in the basic... Full Story

Posted on May 15, 2009 6:19 PM

ShoreTel Contact Center C2G Interaction Reports

Prior to release of ShoreTel Contact Center Version 5.0,  reporting was essentially statistical analysis. The Contact Center had very useful report generation capabilities that included  the ability to add and delete columns to existing pre-defined reports. The reports, however, were generated... Full Story

Posted on May 14, 2009 7:28 PM

iPhone on ShoreTel IPBX

If you are an iPhone aficionado, you absolutely want your iPhone to work  on your ShoreTel IPBX! I recently downloaded VeNetCorps SipPhone fromt the iPhone App store! There are several SIP phone apps at the store, but most have a... Full Story

Posted on May 13, 2009 2:19 PM

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