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ShoreTel ECC with the Awesome Change Call Profile Icon!

Writing applications in the ShoreTel Enterprise Contact Center? This tech tip reviews the use of the "change call profile" Icon. This is a powerful answer to many of your common call center manipulations! Full Story

Posted on May 18, 2010 7:37 PM


ShoreTel ECC Standard Tool Bar Options

As noted in a previous post, there are reasons that you might want to consider using the standard Agent tool bar.  The Standard Agent tool bar enables the manipulation of an call center contacts (voice, email and chat)  with an unobtrusive GUI.  The... Full Story

Posted on June 1, 2009 7:36 PM


ShoreTel ECC Abandoned Call - Call Back and Dial List applications!

Shoretel ShoreTel Enterprise Contact Center has several features that are often confused: Abandoned Call, Call Back and Dial Lists. Thought the features are somewhat similar, they work in different applications and not all for these features are available in the... Full Story

Posted on May 15, 2009 6:19 PM


ShoreTel Contact Center C2G Interaction Reports

Prior to release of ShoreTel Contact Center Version 5.0,  reporting was essentially statistical analysis. The Contact Center had very useful report generation capabilities that included  the ability to add and delete columns to existing pre-defined reports. The reports, however, were generated... Full Story

Posted on May 14, 2009 7:28 PM

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