shoretel enterprise contact center tag

Drill down on shoretel enterprise contact center search:

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ShoreTel ECC Standard Tool Bar Options

 As noted in a previous post, there are reasons that you might want to consider using the standard Agent tool bar.  The Standard Agent tool bar enables the manipulation of an call center contacts (voice, email and chat)  with an unobtrusive GUI.  The... Full Story

Posted on June 1, 2009 7:36 PM


ShoreTel ECC Abandoned Call - Call Back and Dial List applications!

Shoretel ShoreTel Enterprise Contact Center has several features that are often confused: Abandoned Call, Call Back and Dial Lists. Thought the features are somewhat similar, they work in different applications and not all for these features are available in the... Full Story

Posted on May 15, 2009 6:19 PM

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