Online Holiday Shopping Summary
It's that time again...to begin economically dissecting the results from the 2005 holiday shopping season. From what I gather reading business news, the in-person retail results were a constant, "break even" level, and the online holiday shopping levels once again exceeded expectations...$30.1 billion according to Goldman, Sachs & Co., Nielsen//NetRatings and Harris Interactive.
The same survey detailed something very interesting...82 percent�of respondents said they would be less likely to return to a site where they had a frustrating shopping experience, and nearly a third said that a frustrating experience when shopping online would make them less likely to buy at that retailer’s physical store.�
With numbers like that, you'd think companies would be falling over themselves to improve their online shopping experience.�But then, we all know that there's a big disconnect between what companies "ought" and what they do.
Read the full survey summary here: www.allurent.com
TES
Related Tags: holiday shopping, shopping, online, experience, holiday
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