Greg Galitzine : Green Blog
Greg Galitzine
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November 2007

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Utah to Curb Greenhouse Emissions

November 21, 2007

  The Salt Lake Tribune reported this week that Utah is diving headlong into the battle to curb greenhouse emissions.   According to the article, “The U.S. Department of Energy (DOE) plans to spend $67 million over the next decade on a technology solution for climate change that will be tested in Utah. Plans call for pumping carbon dioxide, a greenhouse gas blamed for global warming, into mile-deep rock formations under Carbon County for long-term underground storage.”   A successful implementation of this project would be a boon to Utah's energy industry, providing offsets for the fossil-fuel pollution produced by power plants and energy development.  

Survey: Contact Centers Seeing Green

November 12, 2007

An “on the conference floor” survey of executives attending the CCA Annual Convention, conducted on behalf of Softlab, finds that contact centers are seeing green, much like their IT counterparts.   According to the survey authors:   Businesses across all sectors are beginning to understand the benefits of adopting green strategies within the contact centre and, as a result, plan to put in place strategies to improve their environmental performance.   However these companies are not going green simply for the sake of being environmentally conscious, rather they need to see the business benefit.   According to Softlab senior consultant, Lisa Olafsdottir:   “…going green for green’s sake is not a current business goal. With productivity and revenue gains seen as the most important drivers for implementing a green policy — by 26% and 24% of respondents respectively — companies do want to be seen to be taking steps to reduce their impact on the environment, but only if it makes commercial and financial business sense.”   Some other interesting findings from the survey:  
  • 53% of respondents already have a green policy in place, though many, unprompted, expressed concerns regarding the quality of the current policy. Perhaps surprisingly, nearly one quarter (22%) don’t know.
  • Similarly, only 41% have a specific employee in place responsible for ‘green’ issues, with no such champion in 26% of respondent organizations. Again, 33% were uncertain as to the existence of such a role within the business.
  • The most commonly used contact center applications include workforce optimization tools (adopted by 72% of respondents), followed by Voice over IP (VoIP) (71%) and multi-channel solutions (62%).

Singapore Organization Creating 'Green' Building for Zero Net Energy Usage

November 7, 2007

The concept of “zero emissions”—or a system in which there is no net waste, because everything is reused or recycled—is challenging organizations and companies to come up with new green technologies, or uses for existing technologies, to cut down on carbon footprints.   One such project, underway in Singapore, was highlighted in a report Wednesday. It seems that a “zero energy” building is being created there by the Building and Construction Authority (BCA), the organization’s flagship “green” R&D project. The building is part of BCA’s Green Building Masterplan.
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