Green Blog
| Helping environmentally-conscientious business leaders choose environmentally-friendly solutions.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Encouraging Green Tech Development

February 6, 2008

American Business Worlds Worst Addiction- Paper

January 31, 2008

  Today, it’s entirely possible to keep a business document electronic throughout its entire life cycle. But if this is true, why then, are the average U.S workers printing more than a tree's worth per year?   The answer, as Renee Thomas, Director of Field Marketing, Esker, states in this TMCnet article, is an addiction to paper.   Just like a smoker who's addicted to cigarettes, Thomas explains, office workers seem to be addicted to hitting the print button.   And just as smoking has harmful effects on the smoker and those around them, this paper addiction is harming the environment for all. Damages extend from deforestation concerns, to green house emissions, waste, energy and water concerns.     Check out, "Four Steps (and 20+ Tips!) to Beating Paper Addiction" for steps to overcoming the addiction and help with putting your organization on the road to recovery.  

Intel Pledges Green For Green's Sake

January 30, 2008

TMCnet’s Stefania Viscusi has the latest on Intel’s purchase of over 1.3 billion kilowatt hours a year of renewable energy certificates as part of a multi-faceted approach to reduce its impact on the environment.   This commitment makes Intel the single-largest corporate purchaser of green power in the United States, according to the U.S. Environmental Protection Agency (EPA).   The plan calls for Intel to purchase renewable energy certificates, which will comprise a variety of sources including wind, solar, small hydro-electric and biomass.   Intel has also successfully implemented energy saving strategies at their own facilities, and over the last 7 years, the company has invested in more than 250 energy conservation projects with resulting savings in excess of 500 million kilowatt hours.

WSJ: US Seeks to Lower Green Trade Barriers

January 30, 2008

The Wall Street Journal is reporting that diplomats representing several of the world's biggest economies will gather in Hawaii for discussions regarding a new international agreement to succeed the Kyoto Protocol.   According to the story, “The meeting isn't expected to produce any major breakthrough.”   However, the meeting is set against a backdrop where the U.S. and other industrialized nations are trying to convince up and comers, such as China and India to lower trade barriers and eliminate tarrifs.   According to the Journal:   Deploying existing clean-energy technologies more broadly throughout the developing world is widely seen as important to slowing the growth in emissions of carbon dioxide and other greenhouse gases. But getting developing countries to drop the tariffs won't be easy. China and India have their own fast-growing companies selling clean technologies such as wind turbines and solar panels around the world.

Space Junk: The Green Problem No One Ever Talks About

January 27, 2008

Space debris is a green issue that few people ever discuss -- or even think about. There is a ring around our Earth of space junk – more than 9,000 man-made items, total, ranging from nuts and bolts to large, now-defunct communications satellites weighing thousands of pounds. Most of these objects will just orbit peacefully for decades and then begin to fall and disintegrate completely before touchdown. But sometimes when the larger satellites lose power prematurely and descend from their orbits, pieces of them can touchdown in populated areas.

California Rakes in the Green Tech Dough

January 23, 2008

It’s no secret in the business world that the climate is now ripe for investments in products or services deemed “green”—that is, environmentally friendly—to bear significant fruit. As noted in this previous post, Greentech Group reported significant business investments in green technology during 2007.   According to a San Francisco Chronicle report, the group also noted that, in the U.S., California received the largest amount of investment for a single state: $1.79 billion. That represents 45 percent of all green investments in North America.   “Silicon Valley has moved much more rapidly than any other place on the planet,” John Balbach, managing partner of the Cleantech Group, was quoted as saying in the San Francisco Chronicle report, explaining why the state got so much green tech dough.

Investments in Green Tech Exceed $5 Billion for 2007

January 23, 2008

The business world took “being green” seriously during 2007, not only by espousing environmentally friendly practices, but also by putting their money where there mouths are. Reuters reported that investments in green technology by businesses increased 44 percent (the same percentage increase as in 2006), to more than $5 billion, last year.   That number comes from Cleantech Group LLC, an organization whose members include venture capital firms, investment banks and other investors, Reuters said. The group also noted that venture investments in alternative energy during 2007 (for both North America and Europe) was $5.18 billion, up from $3.6 billion the year before.   Reuters listed – green market segments in order according to how much investment each received: energy generation, energy storage, energy efficiency, recycling & waste.

Land Rover Unveils Green Concept

January 14, 2008

Green is a major theme of this year’s North American International Auto Show and Land Rover is bringing something to the party. The automaker unveiled the LRX hybrid concept, a three-door Rover, showcasing compact size, lighter weight and sustainability-focused technologies.   “The LRX concept delivers the powerful message that we are as serious about sustainability as we are confident about the continuing relevance and desirability of our vehicles,” says Phil Popham, Land Rover’s managing director. “LRX is in every respect a Land Rover, but it’s a very different Land Rover.   LRX is designed to be a highly fuel-efficient, turbodiesel hybrid, capable of running on bio-diesel. In combination with other Land Rover technologies, this powertrain could reduce fuel consumption by as much as 30 percent compared with other SUVs of comparable size, and reduce emissions as well.   Click for more details.

Honda Stays on Green Message in Detroit

January 14, 2008

GM, Coskata in Ethanol Deal

January 14, 2008

General Motors has entered into a partnership with Coskata in a bid to promote a unique process for turning biomass into ethanol.   The Coskata partnership also builds on GM’s longstanding leadership in automotive fuels development and testing that included research and development of unleaded fuels in conjunction with the development of the catalytic converter, and early formulations of ethanol.   According to Beth Lowery, GM vice president, Environment, Energy and Safety Policy, “We believe ethanol used as a fuel, not just as a gasoline additive, is the best near-term alternative to the surging global demand for oil because ethanol is renewable and it significantly reduces CO2 emissions compared to gasoline.”   GM has already enabled its U.S. fleet to operate on E10, a blend of 90 percent gasoline and 10 percent ethanol.   According to General Motors, the company has about 3.5 million flex-fuel vehicles on the road in the U.S., Canada, Europe and Brazil. About 2.5 million are capable of operating on any percentage of gasoline and ethanol, up to 85 percent ethanol (E85).
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