Green Blog
| Helping environmentally-conscientious business leaders choose environmentally-friendly solutions.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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BMW Goes Green

July 30, 2007

UK Based ISP Easynet goes Carbon Neutral

July 28, 2007

The Real Carbon Footprint of a Web Page

July 26, 2007

If a banner ad falls in the woods, does anybody see it? Seriously, does a banner ad have a carbon footprint? Over at Internetnews.com, David Needle has a fascinating discussion about the whole banner ad Vs. print ad debate regarding carbon footprint. There is a discussion of the Green Grid and other socially and environmentally responsible ways to ensure your data center is as green as can be.   My take is the carbon footprint of a web ad requires an indirect calculation.

Plant a Tree for Six Dollars

July 25, 2007

Green Technology World Conference Program

July 25, 2007

Here is the conference program for Green Technology World Conference which takes place September 11-12th 2007 in Los Angeles, CA. Here are some of the sessions to give you an idea of what to expect:   TUESDAY SEPTEMBER 11, 2007

Top Ten Ways to be GREEN through Better Networking
Mark Leary, Senior Strategist, Cisco
In this connected world, our networks are front and center in our GREEN technology efforts. In this session, Cisco will outline the ten most significant networking technologies and techniques that are serving to ease our demands on the Earth’s resources. As the world’s premier provider of networking systems to enterprises, small and medium businesses, and service providers, Cisco is uniquely positioned to research, analyze, and forecast the impact of networking technology on GREEN initiatives.

Green Credit Card

July 25, 2007

Green Investment Up 45% - Report

July 24, 2007

Sacramento Greens Up Light Rail

July 23, 2007

Opportunities to “go green” are all around us. Public transportation has long been considered a useful tool in the march to save the environment. It’s become commonplace see alternative fuel buses in many municipalities across the United States.   Now the Sacramento Bee is reporting that the California capital has identified that city’s light rail system for an energy efficiency upgrade.   Call it the Prius effect.   Much like the systems Toyota uses in their hybrid vehicles, Sacramento hopes to take advantage of regenerative braking technology to capture energy to be used in helping the trains to accelerate out of the stations.   Energy created while braking will be captured and sent back into the lines that provide power to the light rail system.   According to the Sacramento Bee, forty percent of the energy from braking can be recovered and sent back to accelerating trains.

Mobile Phone Carbon Footprint

July 20, 2007

American Airlines Plans Green Marketing Push

July 20, 2007

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