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Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Bahrain Pushes for Green Investment

July 20, 2007

  The greening of technology and the move to sustainability is by no means limited to North America and Europe. In fact in a recent blog entry, Rich points out that The Viet Nam Cleaner Production Center and the Swiss government have signed a $5 million contract to establish the Green Credit Trust Fund in Viet Nam. According the announcement:   Switzerland will sponsor the program’s initial development. The fund will be used to grant low interest loans for companies looking to buy modern, environmentally friendly technologies to up production.   Well, add Bahrain to the list of nations making the transition to green.   According to Jean Paul Carteron, chairman and founder of Crans Montana Forum, Bahrain has the financial wherewithal and the political will to become a leading green location by preserving environment and setting a new trend for a sustainable economic and financial developments.   Said Carteron:   “Clean technology is major concern in the world and the strategists view economic development in the perspective of profitable clean environment.”  

The World's Top Sustainable Stocks

July 20, 2007

SustainableBusiness.com announced its 2007 Sustainable Business 20 (SB20) List, which comprises the World’s Top Sustainable Stocks in their view.   According to the SustainableBuisiness.com Web site:   The SB20 list, in its sixth year, consists of 20 public companies that are having an important impact on creating an environmentally sustainable society.   Rona Fried, Ph.D., SustainableBusiness.com CEO and Editor of Progressive Investor, explained the reasoning for the list in a recent statement.   “Our goal is to create a list that showcases public companies that, over the past year, have made substantial progress in either greening their internal operations or growing a business based on an important green technology.”   The list of the SB20 is presented below, with companies appearing in Alphabetical order. It should be noted that this list is made up of a broad international group of companies, which is illustrative of the fact that green innovation is a truly global phenomenon.   On another note, Google was given an honorable mention, so one might consider them the 21st such company on the SustainableBusiness.com list.   Company Ticker Country Best Water Technology Vienna: BWT.VI Austria Canon NYSE: CAJ Japan Comverge Nasdaq: COMV USA Chipotle Mexican Grill NYSE: CMG USA First Solar Nasdaq: FSLR USA Fuel Tech Nasdaq: FTEK USA Green Mountain Coffee Roasters Nasdaq: GMCR USA Groupe Danone DANO.PA Netherlands Herman Miller Nasdaq: MLHR USA Interface Nasdaq: IFSIA USA Land Securities London: Land.L Britain NIKE, Inc. NYSE: NKE USA Novozymes Copenhagen: NZYM.CO Denmark Ormat Technologies NYSE: ORA USA Precious Woods Geneva: SWX: PRWN Switzerland Renewable Energy Corp. (REC) Oslo: REC.OL Norway Royal Philips Electronics NV NYSE: PHG Netherlands Schmack Biogas AG Germany: SB1B.DE Germany Vestas Copenhagen: VWS.CO Denmark Whole Foods Market Nasdaq: WFMI USA

Electronics Recycling Day at Fresno Fairgrounds July 28

July 19, 2007

Before you toss that old cell phone, television, stereo equipment or computer in the trash, stop, wait and think a minute.

Can it be recycled?

You bet it can. Maybe not the whole thing … but at least parts of it … all you have to do is get it to the right location. Items such as computers, stereos, TVs, mobile phones and home appliances can very often be refurbished and reused (for example, many consumers throw away fully functional computers, mobile phones and other electronics during upgrades). Perhaps more importantly, their parts can be recycled and made into new electronics components or other consumer products.



Vietnam Green Fund

July 19, 2007

Buy The Best or Greenest?

July 18, 2007

CommuniClique Giving Away Saturn Hybrid, Launches ‘Go Green’ Campaign

July 16, 2007

CommuniClique, a provider of on-demand collaboration services using VoIP and other communication tools, realizes that for every person who telecommutes to work each day, there is one less car burning fossil fuel on the highway. Similarly, this environmentally conscious company realizes if you increase the number of hybrids on the road, air pollution can be reduced even further.

As such, CommuniClique is giving away a Hybrid Saturn Aura-Green in late September to its 3,000th customer. The company is doing this in the hopes that it can influence its customers “to make more environmentally friendly decisions when it comes to business applications.”

CommuniClique’s IP-based conferencing solutions enable the “virtual office,” where managers and executives can collaborate in real time, no matter where they are located. The service lets users communicate via secure, Web-based VoIP on a “pay-as-you-go” basis.



IBM and APC Go Green

July 15, 2007

Dennis Leary on Carbon Footprint

July 14, 2007

Green Menu

July 12, 2007

Yahoo Green Center

July 12, 2007

I was perusing the Yahoo! Green Center and for the life of me I cannot understand why Honda and Toyota consistently beat American car companies when it comes to styling, innovation and now being green. The top four cars in terms of greenness are as follows:   Car Greenness (100 is best) 2007 Honda Civic Hybrid 86 2007 Toyota Prius 86 2007 Honda Civic GX NGV 85 2007 Toyota Camry Hybrid 79   I just get the feeling the American car companies are just too macho to be the greenest. Well at least Ford has a great green hybrid SUV… The 2008 Escape at 34 MPG.
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