Green Blog
| Helping environmentally-conscientious business leaders choose environmentally-friendly solutions.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Carbon Footprint Calculators

July 3, 2007

Here is a list of carbon footprint calculators. If you are interested, Nigel’s Eco Blog will be testing some of these over the next few weeks. I tried the BP calculator (Flash version) out and was pretty surprised at how large a footprint a single household can have. This is especially true as my business requires me to be on an airplane constantly.   Awareness is certainly something that will help reduce carbon emissions.

Big Green Day

July 3, 2007

It has been a pretty green day so far today with lots of news to keep our green loving readers on the edge of their carbon-free seats. For example, Cadbury Schweppes will be cutting its net absolute carbon emissions By 2020, the confectionery company famous for its Cadbury chocolate Easter eggs and other sweets intends to slash half of its net absolute carbon emissions, with at least 30 percent from in-company actions.
"We recognize that if we are serious about tackling climate change, we need to be 'absolutely' committed," said Cadbury Schweppes CEO Todd Stitzer in a statement. "This means re-thinking the way we do business, embedding sustainability into every decision we take."   Salon has an article about carbon credits which explains a bit about how the system works and moreover talks about politicians and companies supporting such initiatives.   Finally, here is a brief article with some links to carbon footprint reducing resources.

GM Goes Green with ecoFlex

July 2, 2007

The Benefits of Green

July 2, 2007

If you are interested in seeing how companies are benefiting from the move to greener technologies, please read these quotes contained in an article on CNN.   "It's both great business and a good business -- great in that it is generating real orders and revenue ... and good in the burnishing effect our initiatives have had on both our brand and our business," says Peter O'Toole, a spokesperson for General Electric.

GE has doubled its research and development budget to $1.5 billion into technology to reduce energy consumption and waste products. The return on the company's investment appears to be high: Last year, GE's "Ecomagination" line of products generated $10 billion in revenues in 2005, and is on track to eclipse $20 billion by 2010.   What this tells you is you can truly be green, help ensure a better future for your children and also find ways to save and make money. In addition you can improve your image in the world.   The article is worth a read as it also details how retailers can lose customers as a result of the perception they don’t care about the environment.

Green Credit Card to Help Reduce Carbon

July 2, 2007

Barclaycard has launched the “UK’s first credit card aimed at helping to tackle climate change and promoting greener spending.”   That’s a lot to put on the back of a little piece of plastic.   In fact, it’s no longer even old-school plastic — it looks like Barclaycard Breathe will be made of a new material called PETg – rather than the PVC currently used for credit cards.   On the upside, Barclaycard promises to donate £1 million towards environmental projects in the first year of the card’s existence.   After that they will hand over 50% of all profits to be used to fund projects dedicated to reducing the amount carbon being released into the environment. Two of the first projects tabbed for funding include Solar4Schools which supplies and installs solar panels for schools, and Renewable Energy & Forest Preservation, which is a Brazilian project to promote using sustainable wood sources for fuel, aimed at reducing carbon emissions by 145,000 tons per year.   Barclaycard is also working with retailers to offer discounts on environmentally friendly products and services, such as wall insulation, eco-friendly electrical products, bike purchases, and more.   Check out more details here.

How Green Is Your Utility Company?

June 29, 2007

  I was just surfing around, looking for green goodies, and I came across this site called The Daily Green, The Consumer’s Guide to the Green Revolution, that featured a link to an Environmental Protection Agency (EPA) tool called Power Profiler that you can use to compare your utility’s carbon footprint with that of the national average.   It’s as simple as entering your ZIP code, selecting your utility company, and clicking “Next.”   The results are two charts:  
  • The first chart compares the fuel mix used to generate electricity in your region of the power grid to the national fuel mix.
  • The second chart compares the average air emissions rates in your region of the power grid to the national average emissions rates.
  It’s a nifty little look at how your utility stacks up to the rest of the nation.   Check out the EPA’s Power Profiler for yourselves.

Green Theme at France Investment Confab

June 29, 2007

This just in from EuroNews.net…   Apparently the environment is a major theme at an annual investment conference going on in France.   The report says that the 900 business leaders taking part in this year’s “La Baule World Investment Conference” are jazzed about the green opportunity. Billed as “An executive Platform for Attractiveness Key Players” the goal of the conference is to find a shared response to the many challenges facing Europe.   Going green is indeed a challenge and an opportunity, and goodness knows green can be very “attractive.”   One of the more interesting comments is from Jacque Guer, head of Xerox in France, who told EuroNews.net that his firm is constantly working on new and revolutionary developments.   Said Guer:   “We’re developing technology that lets you print a document in the morning, and you can read it during the day, and then 16 hours after you printed it, the paper becomes blank again so you can reuse it. So, you see that behind this green technology there are real business and competitive advantages, and it’s not just something that’s trendy.”   The word from France is that we are on the cusp of the next big environmental sales opportunity — green power for businesses — with the opening up of the French and Italian energy markets on 1st July.   Check out the report for yourselves.  

eBilling Incentive Program

June 28, 2007

Waste Management To Create Renewable Energy

June 28, 2007

Halestar Intros 'Green' Remote Access Solution

June 28, 2007

‘Green technology’ can be defined in a variety of different ways, because there are different methods for reducing the impact of human activity on the environment. The term in the context of this blog generally refers to technology that itself directly reduces environmental impact—by, for example, using less power or being manufactured out of reused or recyclable materials.   Another way that technology can be ‘green,’ though, is indirectly helping people walk lighter on the earth by reducing their need to use natural resources like fossil fuels. One company that’s taking this approach to ‘green tech’ is Helestar, a security engineering company based in Connecticut and southern Virginia.   Halestar on Tuesday announced a new solution designed to let employees work from home without losing access to the corporate system.
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