Green Blog
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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Incentivize 'GreenWorking'

February 5, 2009

It is gratifying to see many countries, such as Australia, Canada, the U.S., and the U.K. plan to spend money on expanding their broadband networks.
 
The Canadian Parliament passed that country's 2009 budget on Tuesday with C$225 million to be spent over three years to develop and implement a strategy on extending broadband coverage to unserved rural and remote communities. 

Public assistance is needed, says the government, which is controlled by the Conservative party led by Prime Minister Stephen Harper, because companies cannot turn a profit on the investments needed to reach out to these individuals and businesses owing to density and distance from major hubs.

Only with broadband can consumers and businesses effectively access information, goods and services, and yes work i.e. telework via the information highway by riding on the equivalent of paved roads to and from their homes, storefronts, and factories as compared with the dirt tracks of dial-up and plank roads of satellite.

Yet it would be nice for governments also to offer tax incentives, either tax deductions to corporations or grants-in-lieu of taxes to nonprofits, to nudge these organizations to provide teleworking i.e. 'GreenWorking'. The Telework Coalition has called for just that, pointing that there are parking and transit deductions but none for telework.

One of the factors holding telework back has been less-than-competent managers who are unable to supervise others without seeing them Victorian-style.









The Next Steps In Cellphone (and Electronics) Recycling: Redesign, Refocus on Software

January 22, 2009

Cellphone recycling is beginning to take off and that's great news for the environment and ultimately for all of us.

The latest such move is Recycle My Cell, a new Web-based nationwide initiative launched by Canada's wireless industry that lets users find out where and how to properly dispose of their cell phones and other wireless devices - regardless of carrier, brand, or condition. 

The free program in the country that brought us the BlackBerry incorporates numerous existing cell phone recycling initiatives is being organized by the Canadian Wireless Telecommunications Association (CWTA) in conjunction with cell phone service providers, handset manufacturers, and recycling companies.

Recycle My Cell can be adopted by provinces and municipalities as part of their initiatives to manage e-waste. Nova Scotia, on Canada's east coast, is the first province to have done so.



Canadian retailers are already on board with cellphone recycling.

Green Jobs?

January 19, 2009

In an exchange on contact center employment, Group Publisher Rich Tehrani expressed skepticism about the numbers of new American jobs, estimated by some sources at 5+ million that going green will produce.

No one has explained to him why the U.S. will make better green products than the Chinese or Japanese if the U.S. can't make better cars, etc.

Why EVs (etc.) are NG

January 15, 2009

I have long been skeptical about electric or other alternative-fueled vehicles as truly green technologies because they all consume vast amounts of life-giving open space to transport comparatively few people and goods, drives more sprawl, which does likewise, and incurs air-killing construction and upkeep and requires hydrocarbon-based paving materials.

Peter Foster, a columnist in Canada's National Post, along with associated commentators have come up with a few more points to consider, in his column Wednesday subtitled 'Today's alternative vehicles are all profit graveyards or subsidy pits'.

Mr. Foster correctly pointed out one of the fallacies behind assuming that people will buy electric vehicles (EVs) and that is it isn't the average amount of driving per day that matters but the farthest that one usually wants to go.

"Apparently, Americans on average drive their cars less than 35 miles a day, but to suggest that this supports the viability of short-range electric cars is like suggesting that a five-foot tall person should be in no trouble if forced to spend alternate one hour periods in water six feet deep and two feet deep.

Canadian Government Funds Green Transportation (Including Telework) Initiatives

January 9, 2009

The Canadian federal government is taking the axiom of 'think globally, act locally' to heart by financing over a dozen local green transportation programs that range from cycling to shared-ride home, public transit, walking to school, and to telework.

Here is the release and the backgrounder:
 
Federal government delivers green transportation initiatives  
 
    OTTAWA, Jan. 8 /CNW Telbec/ - Canada's Transport Minister, John Baird,announced today that the Government of Canada will invest in 14 projects across the country that support environmentally friendly transportation.
 
    The projects will receive a total of almost $3 million under the ecoMOBILITY program. Fourteen municipalities will receive funding for projects that respond to their individual needs and circumstances.





Cut down on E-Waste--Make Hardware Repairable

January 6, 2009


A well-timed (day after Christmas) article in Canada's Globe and Mail newspaper pointed out the obvious--that today's gadgets are meant to be disposable--but also at one part of the solution to curb the consequences i.e. e-waste  that is already in play, which are growing numbers of repair shops.

The paper cited Jesse Hirsh, a Toronto-based technology analyst, who is amazed at what he calls a "boom" in the past couple of years of iPhone/iPod fix-it shops. They allow people to get eight, 10, 12, 18 more months out of products that are really designed to last a year, maybe two at tops."

Even so fixing last year's iPod goes against the grain of consumer technology, which has morphed the masses into a disposable gadget society. 

"There is a tragedy to that," Hirsh told the newspaper. "It makes it more difficult, and sometimes more expensive ...






New Year's Resolution: Enabling Green Access Via New Rapid Transit Systems in 2009

December 30, 2008

For businesses, institutions, and contact centers looking for truly greener fields to cut down on their environmental footprints there will be several new opportunities to do just that, by locating their offices near the stations of new rapid transit lines scheduled to open in 2009.

--Arriving first is the Phoenix metro area's Valley Metro light rail line. It will begin regular service on a 20 mile line route connecting Phoenix, Tempe, and Mesa on Jan.1; it had pre-opened to crush crowds last weekend

--Portland, Oregon's Tri-Met will introduce service on WES, a diesel railcar-operated suburb-to-suburb line from Wilsonville to Beaverton, 15 miles, where it will connect with the MAX light rail for downtown Portland, airport, and other communities.

Oregon, Washington State "E-Cycling" Begins Jan.1

December 29, 2008

Beginning Jan.1, 2009 consumers, small businesses, and other similar-sized government entities in Oregon and Washington State will be able to recycle 'e-cycle' much of their e-waste such as computers, monitors, and TVs though not others such as cellphones, mice, and printers. The TV e-cycling is well-timed with the analog-to-digital TV switch in February, 2009.

There are now 17 states with similar programs; the National Center for Electronics Recycling tracks such laws. It estimates that just under 50 percent of the US population is now covered by such measures.

They should be making a dent in the mountains of electronic garbage created in the U.S; in 2007, Americans generated about 232 million units of computer and TV-related E-waste, of which only 18 percent was recycled. 

Washington State estimates that it will collect and process over 20 million pounds of electronic waste in the first year of operations; the state has about 6.4 million residents.



Comparing (green) apples-to-apples

December 19, 2008

It would be very helpful for technology buyers interested in buying green and in doing so saving money if there could be a series of objectively researched-and-well publicized energy/environmental footprint data and costs for these solutions. If such documentation exists please forward that to me.

Yes, it is true, that the suppliers are providing case histories showing such data. A case in point is Netezza, which makes data warehousing appliances. The firm demonstrated that its product at 3 terabytes (TB) enabled a customer, the UK's Orange, to cut power demand by 2/3rds, from 25kW/hour to 7kW/hour and sliced cooling requirements by 72 percent compared with and from the incumbent Informix/Sun/EMC 1.5 TB configuration.

Green Means Green

December 16, 2008


Companies are finally getting it that corporate green projects--once seen by many environmentalist skeptics as PR 'greenwash' to be rinsed off at the earliest so-called 'bottom line' excuse--are worth while even during tough economic times. 

The reason is simple: taking steps like reducing energy consumption cuts costs.


Forrester's largest-ever survey of corporate green IT activities and interest has found that even in the face of the recession twice as many companies are accelerating their green IT initiatives compared to firms that are scaling back green projects. Of the companies surveyed in the report 'Market Overview: A Slowing Economy Won't Slow Down Corporate Green IT Initiatives' nearly half say they will accelerate or maintain their green IT projects. The main reason: saving money.

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