I used to like flying but no longer. I now loathe even the thought of getting on a plane.A once-great experience has been turned into, well, the most appropriately named commercial aircraft is the "Airbus", which speaks volumes for it....
Donna Fluss, president, DMG Consulting is one of the most common-sense, practical, and passionate contactcenter experts that I've met and have interacted with in my 14 years covering and working in this space.In that same vein she has come...
An “on the conference floor” survey of executives attending the CCA Annual Convention, conducted on behalf of Softlab, finds that contactcenters are seeing green, much like their IT counterparts. According to the survey authors: Businesses across all...