Jim Machi : Industry Insight
Jim Machi

August 2011

You are browsing the archive for August 2011.

So What's the Deal with User Experience Convergence?

August 30, 2011

In my last blog, I talked about the effects that convergence may have on the future.  This week, I’d like to address the factors that need to be considered when it comes to user experience convergence.  First of all, the delivery network needs to be context-aware.  For example, what is the type of end-point being used (since you don’t want to send 720P to a CIF device)?  

The Next Wave in Communications Convergence

August 23, 2011

Last week, I wrote about the pro and cons of convergence.  But what does the future hold because of convergence?  Due to the capability of the converged networks, hosted offerings have morphed into cloud computing offerings and we have seen communication-based cloud computing offerings emerge.  Cloud computing is about a $100B business, split between SaaS, PaaS and IaaS, with VoIP/UC accounting for $5B. 

Challenges and Opportunities Abound When it Comes to Convergence

August 16, 2011

In my last blog, I discussed the history of convergence and how it’s affected the telecom industry.  Now, I’d like to talk about the pros and cons of convergence.

Let’s start with the cons.

A Little Background on Communications Convergence

August 9, 2011

Communications convergence has taken many forms, some of which are still going on today.  One key convergence from the 1980’s involved the converging of open-systems based computing with telecommunications.  The computer-telephony integration (CTI) industry was born, and from that, Dialogic emerged as a key player.   The economics of commercial-off-the-shelf (COTS) hardware in the form of servers and communication boards, with the open-systems, open API approach yielded best-of-breed applications and solutions. 

Outbound Notification in the IP World

August 2, 2011

We’ve all had experience with some kind of outbound notification system – maybe a machine calling to inform you that your childen’s school has been closed due to a snowstorm, or some IT triggered alert about your website, or a very sincere recorded voice calling you right at dinnertime during election season.  Generally, there are two types of outbound notification systems – the commercial ones such as above, or an emergency notification, which includes crisis alerts.  The crisis alerts form a part of the Public Safety segment, which I recently wrote a blog about.

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