So if you want HD Voice in your network, what do you need to do? From a phone call side, you need to make sure the phones you’re using support HD Voice and you need to make sure that the network you’re using supports HD Voice. In the case of the enterprise, that would mean the IP – PBX would need to support HD Voice and it would mean the phone sets would also need to support it. If you are using headsets to talk on a VoIP network, like I do at work, then these already support HD Voice.
In the service provider network, your wireless or wireline phone would also need to support HD Voice, and the networks themselves, through signaling and gateway upgrades, would need to support it as well. The Global Mobile Suppliers Association (GSA) is keeping the latest information on mobile network HD Voice commercial launches and supported handsets.
Finally, if you want an HD Voice capable voice mail, or IVR, or conferencing server, whether it’s in the enterprise or network, or whether it’s a cloud-based system or not, you need to make sure the media server that is used to build the application also supports HD Voice.
Dialogic has been an early HD Voice supporter and plays an active role in HD Connect consortium and conferences. Dialogic supports HD Voice in our PowerMedia™ Media Server Software and in our BorderNet™ Gateway products.