Jim Machi : Industry Insight
Jim Machi

March 2017

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The New Guard in Telecom: Amazon and Facebook

March 28, 2017

Mobile World Congress, for me, has always been a combination of looking forward towards our future while at the same time reflecting on the massive changes I’ve seen in this industry.  I mean, years ago, who would have thought that Microsoft today would be both a large service provider and  an enterprise PBX behemoth via Skype for Business / Lync? (And I remember when Microsoft insisted Lync or whatever they called it back then was NOT a PBX.)  More recently we’ve seen Facebook and Amazon respectively become huge movers and shakers.  I saw it all in full force at MWC.

What does having no PSTN lines really mean?

March 21, 2017

There are firm actions starting to take place about PSTN sunset.  What this means is that our landline networks that we grew up with will cease to exist – they are too costly to continue to support.  Effectively, the VoIP movement that started in the mid 1990s will have “won.”  And what a swift victory that has been.

Countries will have various PSTN sunset dates. 

The Importance of Good Call Progress Analysis with Software Media Servers

March 14, 2017


Robo-Calls are rightly getting negative press and regulation. But Call Progress Analysis (CPA) has many legitimate uses beyond enabling Robo-Calls. Dialogic has been getting quite a few questions lately about software based CPA because of the legitimate uses as discussed last week.

CPA was first enabled via sophisticated algorithms that first started being employed via DSPs. But as hardware such as call processing boards have morphed into software modules, the CPA algorithms might not be quite the same.Host processing, say using Intel CPUs, may not be as powerful.

Call Progress Analysis is Not the same as a Robo-Call

March 7, 2017

Robo-calls are making the news lately.  I even wrote a blog about them last year. We all hate getting those calls. While most contact centers follow the rules, there are companies that don’t and they are the ones that cause consumer frustration. 

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