Jim Machi : Industry Insight
Jim Machi

November 2017

You are browsing the archive for November 2017.

Call and Talk to Watson

November 21, 2017

The future contact center is an exciting place.  Artificial Intelligence will be front and center.  The elements of some of this exist today.  First of all, we are seeing Chatbots enter the scene which prompt you and respond to you. 

Why Media Gateways Anymore?

November 7, 2017

This past summer, I wrote a few blogs relating to older technologies such as PSTN, SS7, Fax, etc.  At Dialogic, part of what we do is live in the world of bridging these older technologies to today.  The older technologies live on longer than any of us might imagine, and we have customers who still buy these technologies for various reasons – all revolving around the networks still being used, no matter how much we hear about LTE. And thus, there is business for them and thus, us to be had.

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