Jim Machi : Industry Insight
Jim Machi

IoT + Real Time Communications = Internet of Real Time Communications

Over the summer, I wrote about how Internet of Things will sometimes need to merge with Real Time Communications.  Dialogic even created an infographic on this...

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T-Mobile Leapfrogs U.S. Carriers Again with Digits

It was actually over ten years ago when we wrote about Mobile Stick from Bridgeport Networks (now part of CounterPath), an innovative...

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2017 to be the Year of Blockchain, Bitcoin and Fintech

Cryptocurrencies are fascinating as they act as a commodity and are simultaneously a technology application. Bitcoin mining for example gets cheaper as...

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VoWiFi and Value-Added Services

Skype for Business, Google Hangouts, various other so-called Over the Top providers, AT&T, Sprint, T-Mobile, Verizon - they all offer VoWiFi.  And...

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Happy New Year!

Thanks for being a reader! Best wishes for a healthy and prosperous new year! Hope to see you at ITEXPO in...

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Contact Centers - Where is it now, and what's next?

With IVRs, many of us understand that when we make a call, we may not even actually talk to a person. We...

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Who is Your Target Audience?

If you answered everyone, you are wrong. If you answered 1-1000 employee companies, you are misguided. I had a panel last...

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