Jim Machi : Industry Insight
Jim Machi

Are You a Good Fit?

This is a question you should be thinking about? Is this customer a good fit for Solution A? Even better Channel...

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SD-WAN: the Hype has yet to start

We aren't really at the hype stage of SD-WAN yet, but the potential for this technology is pretty amazing. Right now...

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LTE Market Status, the Tie-In to VoLTE, and the Importance of 3G Interoperability

On March 7, the GSA put out a press release confirming that 2015 ended with over 1 billion LTE subscriptions.  This is a hockey...

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What Channel Are You Watching?

One thing I have noticed: UCaaS sales overall are not accelerating. Gary Kim writes how it is becoming a commodity. The...

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A Quarter Century Intel Wound From AMD and How to Respond

Show me the horsepower! By now, anyone who follows tech news even casually knows a massive 12,000 workforce reduction is taking place...

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Daniel-Constantin Mierla and Giovanni Maruzzelli Talk Real Time Communications and Kamailio World

Ring, ring, ring. Or maybe no ring at all because of the power of WebRTC. Welcome! Kamailio might be at the border,...

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The Feds Just Confirmed Banks are Still Too Big to Fail

I realize this is not a tech focused piece and that's generally why you come here but since a financial crisis generally...

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Wi-Fi, 3G/4G Roaming and Interworking Architectures

June 3, 2014

In a recent blog, I discussed Wi-Fi roaming and the wireless roaming intermediary exchange (WRIX), which is similar to an internetwork packet exchange (IPX) for Wi-Fi roaming. The WRIX is broken down into three levels that cover the various interactions needed between operators to support roaming.

The first level, WRIX-i (interconnect), specifies the interface between the visited network provider (VNP) and the home service provider (HSP). WRIX-i requires the use of RADIUS authentication, authorization and accounting (AAA) procedures and some specific attributes associated with access and accounting services.

OTT is / is not a threat to interconnect carriers

May 27, 2014

Two weeks ago, I traveled to Chicago to attend International Telecoms Week (ITW), the annual meeting for the wholesale telecommunications community. One morning, I was reading the show news daily and sipping my morning coffee when I came across an interesting article. It was about whether the wholesale market thinks over-the-top (OTT) technology is a threat or an opportunity. The article cited a Capacity Magazine survey that showed 82 percent of the wholesale market leaders surveyed see OTT as an opportunity.

LTE Is Not the Answer - But WiFi Might Be

May 20, 2014

Right now, LTE is in its heyday. Carriers are doing all they can to expand coverage and improve speeds, and those lucky enough to be using it probably experience great service. But as mobile data use increases, that honeymoon period will end as networks get clogged and overloaded.

As that happens, WiFi networks will become an increasingly important way for carriers to improve coverage and capacity.

Could WebRTC Initiate Changes In the Contact Center?

May 13, 2014

Last week, I introduced some cool goings on in the contact center, such as cloud, smartphones and video. This week, I’ll finish my thoughts about how the contact center will continue to morph.

Integration of social media is also becoming more critical. If there’s outrage over a product defect social media can give you a read on that backlash so you can take appropriate action.

What's Happening In the Contact Center?

May 6, 2014

When I started writing my blog about why the fax is still relevant a few weeks ago, it got me thinking about the contact center in general. I spend a lot of time talking about mobile networks and service provider-related things like signaling, but in my early years at Dialogic, I learned a lot about contact centers (they were called call centers back then), and that is still an important business for us.

The contact center has traditionally been a rich area for introduction of new technologies, given that there is a dual need to service customers effectively while keeping costs down as much as possible. This dichotomy has spawned use of new communications innovations, such as VoIP, quickly.

What's Happening In the Contact Center?

May 6, 2014

When I started writing my blog about why the fax is still relevant a few weeks ago, it got me thinking about the contact center in general. I spend a lot of time talking about mobile networks and service provider-related things like signaling, but in my early years at Dialogic, I learned a lot about contact centers (they were called call centers back then), and that is still an important business for us.

The contact center has traditionally been a rich area for introduction of new technologies, given that there is a dual need to service customers effectively while keeping costs down as much as possible. This dichotomy has spawned use of new communications innovations, such as VoIP, quickly.

Predictions For International Telecoms Week 2014

April 29, 2014

International Telecoms Week (ITW), the event that brings the interconnect market together to conduct business, is in two weeks. Historically, ITW has focused on minutes exchange for landline networks. But mobile networks via IP packet exchange(IPX) are now entering the picture, and IPX is set to be a hot topic at this year’s conference. With LTE coming to the forefront, IPX is becoming even more important because it provides a way to enable LTE roaming.

WebRTC Disruption is Reaching IMS and Catching the 3GPP's Attention, But Where is eMRF?

April 22, 2014

The 3rd Generation Partnership Project (3GPP), the uniting body of telecom standard development organizations, has taken notice of WebRTC. And that means WebRTC is becoming enough of a pain – I’m sorry, I mean it has enough support – that they now need to address it. Why is this happening?

Well, IMS is trucking along, and we’re starting to see more VoLTE services.

Why the Fax Isn't As Outdated As You Think

April 15, 2014

I wrote a blog about faxing a few months ago and got an overwhelming response. Got some comments via email and to the blog, and these  comments could basically be boiled down to one question: Why do people still fax? People pointed out that there are now replacements for the fax, like electronic document signing programs.

So let me put the “why,” as I see it, into a few big-bucket categories.

1.  

Less is Better than None: How WebRTC Helps Carriers

April 8, 2014

Almost everyone knows that telcos’ mobile voice and messaging revenue is declining. With 3G offering a mobile on-ramp to the Internet, OTT services have been proliferating on the data channel and carving out revenue in this area. Ever since that trend started, carriers have been trying to protect their revenue and avoid becoming just a mobile bit pipe to the Internet.

The quest for additional value-added services – services carriers can offer that OTT players can’t – continues.

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