Jim Machi : Industry Insight
Jim Machi

ViziApps: A Great Tool for the Citizen Developer Revolution

Recently I had to prototype an iOS app for a project I am working on and did a lot of research to...

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Execution, Flexibility, Safety, Ease of Use Key to Digital Success - Lessons from Gitex 2016

The etisalat and Nissan Smart Car collaboration, the robot policeman, and James Baresse's presentation on three needs for digital payment system success...

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Are You Managing Hours or Outcomes?

Another consultant is having a trying experience with a client. The client wants to see the consultant in the office more,...

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Whatever Happened to Dialogic Boards?

I stopped wearing Dialogic shirts in airports many many years ago, simply because I often got stopped by people who used our...

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ORBCOMM Looks to Become Complete IoT Solutions Service Provider

One of the topics discussed often among communications service providers is whether they want to be relegated to dumb pipes or they...

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Your Phone Just Ate Your Car Key

Are you ready for your new digital future? It’s a great question to ask as the role your mobile phone plays in...

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Doing Business in a Busy, Blurred Environment

Logging on to LinkedIn these days, I have to remind myself that it is in fact LI and not Facebook. The...

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The era of the hardware-based media server is over -scaling software-based media servers

November 18, 2014

As the telecom world moves closer and closer to software- based infrastructure, many questions are being asked about scalability of these software-based infrastructure solutions. After all, when there are hardware cards full of Digital Signal Processors  (DSPs) you could simply plug in more boards or add more systems (at greater cost) to get to the scalability desired.  In the software world, when using a single machine, the scalability is directly related to the power of the processor used in the box. 

Recognizing the Similarities Between WebRTC and VoIP

November 11, 2014

Next week I’ll be giving a keynote at the WebRTC Conference and Expo V.  When I last gave a keynote at this show, in June of 2013, WebRTC was full of promise. Back then, WebRTC was a disruptive technology that would revolutionize the world.  But I challenged the industry then to create meaningful applications or else WebRTC would flounder and take time to become accepted. 

Outlining the FUture of SEamless COmmunication at FUSECO

November 4, 2014

Next week Dialogic will be on a panel at the Fuseco Forum in Berlin, which is a forum about the “future of seamless communication”.  We’re on the “Towards 5G” panel with Vodafone, Orange, Telenor and the European Commission, which should be interesting.  5G today is a nebulous set of letters since I can’t send you someplace to read about the specs since no specs exist today.  5G is a concept that seems to have sprung from “OK, We Rolled out LTE, Now What’s Next?” coupled with “A Major Mobile Next Gen Network Comes Along Every 10 Years, So We Need the Next One in 2020”. 

The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

October 28, 2014

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It struck me that all the trends I’ve seen over the years all pivot around one theme – how to both improve customer service yet also decrease costs.  This is not an easy thing to do, yet it’s always lurking in the background with contact centers.  And this is one of the reasons, if not the key reason, contact centers embrace new technology. 

Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

October 21, 2014

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in some markets due to competing OTT services.  However, overall, the mobile VAS market is expected to grow at over 10 percent until 2018.  While I couldn’t find anything recently on the Internet that I could point to regarding market size, suffice to say globally it’s between $10B to over $20B per year, likely over $20B. So it’s sizable, still important, and worth fighting for if you are a mobile operator.

IOT tests do NOT tell the whole story

October 14, 2014

Service providers typically have infrastructure from multiple vendors installed in their networks.  Mostly this is by design since they don’t want to be locked into a single vendor, but some of this is also determined by consolidation that they have done, etc.  Either way, there is equipment from various infrastructure providers that make a telecommunications network run. 

LTE Asia Focus on Applications. Finally.

October 7, 2014

A couple of weeks ago, I spoke at the Signaling Focus Day of LTE Asia.  I spoke about the evolution of the Diameter Signaling Controller beyond just a Diameter Routing Agent (DRA) to one that includes the Interworking Function (IWF) so that value-added services can be enabled.  If you want to see my talk, please find it on Slideshare here.  Alan Quayle, who chaired the Signaling Day, has written a nice blog on LTE Asia and the Signaling Day in general.

What is TADS all about?

September 30, 2014

On November 12 and 13 TADS will happen.  TADS bills itself in the following way: “TADSummit (TADS) is focused on building an essential yet missing component of the Telecom Industry, the telecom application developer ecosystem that creates new services and customer value to address the revenue decline from the commoditization of voice and messaging.”

What is so different about TADS compared to other conferences or initiatives that relate to telecom Value-Added Services?  First of all, this is the only conference that really understands that the old way of telecom applications via “walled gardens” are gone and seeks to combine the telecom services with new applications. 

Will VoLTE and the iPhone6 Finally be the Vehicle to Monetize Mobile Video?

September 23, 2014

VoLTE doesn’t just mean Voice over LTE.  It also means Video over LTE.  IMS/LTE includes support for IR.94 which describes how to make conversational video calls over LTE.  Video has been possible over 3G networks. 

The Changing Definition of the Diameter Signaling Controller and Diameter Routing Agent (DRA)

September 16, 2014

Next week, I will be speaking at the Signaling Focus Day of LTE Asia.  The signaling focus day obviously will have much Diameter overtones since Diameter is the signaling protocol for LTE networks.  But LTE networks are not the only cellular networks and will not be the only cellular networks for some time. Interoperability and Interworking with GSM and 3G networks will be critical as will interworking with other mobile networks such as Wi-Fi networks. 

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