Jim Machi : Industry Insight
Jim Machi

Open Source Software and NFV

Early this year, Dialogic commissioned STL Partners to find out more about how service providers view open source software in their networks.  I’ve...

Full Story »

Research Firms Missed Again on UC

MarketsandMarkets states that the UCaaS market size is expected to grow from USD 17.35 Billion in 2016 to USD 28.69 Billion...

Full Story »

End of Messaging?

Chetan Sharma has been discoursing on what he calls the “4th wave of mobile communications” for some time.  And I’ve commented on some...

Full Story »

Robocalls Call for Service Provider Intervention

Robocalls have been getting quite a bit of ink lately in the United States.  Robocalls are those annoying auto-dialer calls you may...

Full Story »

Talari Adds Firewall, Features to SD-WAN solution

SD-WAN is another one of those growth areas in tech which often goes unnoticed. Some time back I went to visit Talari...

Full Story »

Silicon Valley Will Crush You!

The amount of PR generated by tech companies mostly in Silicon Valley like Google, Apple, Samsung, Facebook, Tesla and Amazon is staggering....

Full Story »

HD Voice Finally Comes of Age

It’s been quite a while since I wrote about HD voice.  When HD voice was first coming to the market 7 or...

Full Story »

LTE Is Not the Answer - But WiFi Might Be

May 20, 2014

Right now, LTE is in its heyday. Carriers are doing all they can to expand coverage and improve speeds, and those lucky enough to be using it probably experience great service. But as mobile data use increases, that honeymoon period will end as networks get clogged and overloaded.

As that happens, WiFi networks will become an increasingly important way for carriers to improve coverage and capacity.

Could WebRTC Initiate Changes In the Contact Center?

May 13, 2014

Last week, I introduced some cool goings on in the contact center, such as cloud, smartphones and video. This week, I’ll finish my thoughts about how the contact center will continue to morph.

Integration of social media is also becoming more critical. If there’s outrage over a product defect social media can give you a read on that backlash so you can take appropriate action.

What's Happening In the Contact Center?

May 6, 2014

When I started writing my blog about why the fax is still relevant a few weeks ago, it got me thinking about the contact center in general. I spend a lot of time talking about mobile networks and service provider-related things like signaling, but in my early years at Dialogic, I learned a lot about contact centers (they were called call centers back then), and that is still an important business for us.

The contact center has traditionally been a rich area for introduction of new technologies, given that there is a dual need to service customers effectively while keeping costs down as much as possible. This dichotomy has spawned use of new communications innovations, such as VoIP, quickly.

What's Happening In the Contact Center?

May 6, 2014

When I started writing my blog about why the fax is still relevant a few weeks ago, it got me thinking about the contact center in general. I spend a lot of time talking about mobile networks and service provider-related things like signaling, but in my early years at Dialogic, I learned a lot about contact centers (they were called call centers back then), and that is still an important business for us.

The contact center has traditionally been a rich area for introduction of new technologies, given that there is a dual need to service customers effectively while keeping costs down as much as possible. This dichotomy has spawned use of new communications innovations, such as VoIP, quickly.

Predictions For International Telecoms Week 2014

April 29, 2014

International Telecoms Week (ITW), the event that brings the interconnect market together to conduct business, is in two weeks. Historically, ITW has focused on minutes exchange for landline networks. But mobile networks via IP packet exchange(IPX) are now entering the picture, and IPX is set to be a hot topic at this year’s conference. With LTE coming to the forefront, IPX is becoming even more important because it provides a way to enable LTE roaming.

WebRTC Disruption is Reaching IMS and Catching the 3GPP's Attention, But Where is eMRF?

April 22, 2014

The 3rd Generation Partnership Project (3GPP), the uniting body of telecom standard development organizations, has taken notice of WebRTC. And that means WebRTC is becoming enough of a pain – I’m sorry, I mean it has enough support – that they now need to address it. Why is this happening?

Well, IMS is trucking along, and we’re starting to see more VoLTE services.

Why the Fax Isn't As Outdated As You Think

April 15, 2014

I wrote a blog about faxing a few months ago and got an overwhelming response. Got some comments via email and to the blog, and these  comments could basically be boiled down to one question: Why do people still fax? People pointed out that there are now replacements for the fax, like electronic document signing programs.

So let me put the “why,” as I see it, into a few big-bucket categories.

1.  

Less is Better than None: How WebRTC Helps Carriers

April 8, 2014

Almost everyone knows that telcos’ mobile voice and messaging revenue is declining. With 3G offering a mobile on-ramp to the Internet, OTT services have been proliferating on the data channel and carving out revenue in this area. Ever since that trend started, carriers have been trying to protect their revenue and avoid becoming just a mobile bit pipe to the Internet.

The quest for additional value-added services – services carriers can offer that OTT players can’t – continues.

Recap: TADMeetup NJ 2014

April 1, 2014

Last Thursday night, Dialogic hosted a TAD (Telecom Application Developer) MeetUp for New Jersey, which was organized and run by Alan Quayle. Approximately 25 folks attended and we covered some interesting topics like WebRTC, what it really means and when it will be ready and virtualization.

One key topic was NFV (network functions virtualization).  As readers of this blog know, I am a proponent of NFV.

The New NGN

March 25, 2014

Next-generation networking (NGN) is an overused term.  I’ve been in this industry a long time, and NGN comes around and around and around.  I’ve seen it used in the enterprise to describe moving from 1Gbps to 10Gbps, and now it’s being used to describe the movement to software defined networking (SDN) and network functions virtualization (NFV). But the most accurate usage describes TDM and IP unification. 

Featured Events