Jim Machi : Industry Insight
Jim Machi

Access is Still Pretty Good

At all the shows, it is cloud this and cloud that - a bunch of doom and gloom on legacy telecom....

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Mobile fax? Why do you need that?

Fax is an enduring technology. While you may think that fax is declining, some reports show that the market is actually...

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We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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The Need for Data Speed: A Bizarre and Unexpected Trip to the Past

April 10, 2012

Last month, I was in Hong Kong for business. From an internet access perspective, I was expecting great things since Hong Kong has been a leader with internet access over the years. However; it turned out to be one of the worst internet connectivity experiences I’ve had in a hotel since the broadband era emerged. The hotel literally was at dial-up speeds for me.

The Over the Top Dilemma - Hug, Stiff Arm or Keep Enemies Close? Part 3

April 3, 2012

This blog series has delved into the Over the Top dilemma that was highlighted in the opening keynotes from Mobile World Congress which took place at the end of February. The dilemma for service providers is that they are competing in the area of communications services with the companies who are providing services on their data networks. And these services are taking revenue away from the service providers, who require CAPEX and OPEX to run the networks.

Last week, I explored at a high level what a service provider could do to compete, such as offering a unique twist to a value-added service. One area this could be in is the mobile video conferencing arena.

The Over the Top Dilemma - Hug, Stiff Arm or Keep Enemies Close? Part 2

March 27, 2012

Last week I delved further into the Over the Top (OTT) players competing with the service providers that their services are running on. I ended that blog with comments about service providers needing to “offer value” and a forward pointer here to this blog. So what can they do to compete with the OTT players?

1.  First of all, the service providers know how to really bill.

Over the Top Dilemma - Hug, Stiff Arm or Keep Enemies Close? Part 1

March 20, 2012

As I stated in my blog two weeks ago, at Mobile World Congress there was discussion about the top guys not paying their fair share.   At the opening keynotes during MWC, Telecom Italia and AT&T especially noted the competition from Over the Top players.  For instance, the ITU is reporting that SMS revenues are declining as users adopt different ways of messaging, including Over the Top services.

HD Voice Status

March 13, 2012

It’s been a while since I reported on the status of mobile HD Voice. Wideband voice codecs, which double the audio frequency spectrum encoded, are important since they give new clarity to talking on the phone. I’ve spoken to colleagues with wideband codecs on enterprise networks and it makes a huge difference.   If you don’t believe me, watch this video on YouTube.

Mobile World Congress 2012 Themes

March 6, 2012

Mobile World Congress was last week.  And while I was personally busy (see below) I did have time to check out the show and notice some key themes.

1.  There was quite a bit of hype about “User Experience.”  Dialogic has been speaking about this for some time, and in fact, our theme at MWC was about our ability to improve the Mobile Experience. 

Mobile Experience and Mobile World Congress

February 27, 2012

Mobile World Congress started today.   If you have not been to one of these shows, it’s an experience you will not soon forget.  If you walk by our pavilion on the main Avenue (AV-114), you will see a front graphic that looks like the image below.  The giant QR code will go to a video relating to Quality of Experience monitoring and tracking software that Dialogic announced just prior to Mobile World Congress.

Mobile Video Quality of Experience, Part 3

February 21, 2012

In last week’s blog, I discussed a new way that video quality can be measured, i.e. measuring perceptual quality of experience.  This week, I am going to build on that idea, and talk about the benefits that this type of measurement can have to operators.  For starters, once an operator can validate the perceptual quality for a specific piece of video content, the operator can increase revenue through a wide range of offers, including subscriptions or pay-per-view.

Mobile Video Quality of Experience, Part 2

February 14, 2012

Two weeks ago, I talked about the rise in sales of video-enabled mobile devices and how consumers now expect exceptional quality since they are paying extra for premium services.  But how can video quality really be measured?

Traditional methods of measuring video quality focused around QoS, and usually involved some technical measure of network performance that dates back to voice technology.

Mobile Video Conferencing and IT Expo

February 7, 2012

IT Expo East was held last week in Miami.

One thing I like to do at shows is to figure out if there is a clear theme or not.  Sometimes there is, and sometimes there isn’t. 

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