Jim Machi : Industry Insight
Jim Machi

Are You Managing Hours or Outcomes?

Another consultant is having a trying experience with a client. The client wants to see the consultant in the office more,...

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Whatever Happened to Dialogic Boards?

I stopped wearing Dialogic shirts in airports many many years ago, simply because I often got stopped by people who used our...

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ORBCOMM Looks to Become Complete IoT Solutions Service Provider

One of the topics discussed often among communications service providers is whether they want to be relegated to dumb pipes or they...

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Your Phone Just Ate Your Car Key

Are you ready for your new digital future? It’s a great question to ask as the role your mobile phone plays in...

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Doing Business in a Busy, Blurred Environment

Logging on to LinkedIn these days, I have to remind myself that it is in fact LI and not Facebook. The...

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Wireless Carriers Racing to the Bottom

It had to happen eventually - a price war is taking its toll on telecom equipment providers because their customers won't spend...

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SS7 Staying Power

Back in April, I wrote a blog about LTE subscription growth and ended that blog with “by the end of 2020, half of all...

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What's Happening In the Contact Center?

May 6, 2014

When I started writing my blog about why the fax is still relevant a few weeks ago, it got me thinking about the contact center in general. I spend a lot of time talking about mobile networks and service provider-related things like signaling, but in my early years at Dialogic, I learned a lot about contact centers (they were called call centers back then), and that is still an important business for us.

The contact center has traditionally been a rich area for introduction of new technologies, given that there is a dual need to service customers effectively while keeping costs down as much as possible. This dichotomy has spawned use of new communications innovations, such as VoIP, quickly.

Predictions For International Telecoms Week 2014

April 29, 2014

International Telecoms Week (ITW), the event that brings the interconnect market together to conduct business, is in two weeks. Historically, ITW has focused on minutes exchange for landline networks. But mobile networks via IP packet exchange(IPX) are now entering the picture, and IPX is set to be a hot topic at this year’s conference. With LTE coming to the forefront, IPX is becoming even more important because it provides a way to enable LTE roaming.

WebRTC Disruption is Reaching IMS and Catching the 3GPP's Attention, But Where is eMRF?

April 22, 2014

The 3rd Generation Partnership Project (3GPP), the uniting body of telecom standard development organizations, has taken notice of WebRTC. And that means WebRTC is becoming enough of a pain – I’m sorry, I mean it has enough support – that they now need to address it. Why is this happening?

Well, IMS is trucking along, and we’re starting to see more VoLTE services.

Why the Fax Isn't As Outdated As You Think

April 15, 2014

I wrote a blog about faxing a few months ago and got an overwhelming response. Got some comments via email and to the blog, and these  comments could basically be boiled down to one question: Why do people still fax? People pointed out that there are now replacements for the fax, like electronic document signing programs.

So let me put the “why,” as I see it, into a few big-bucket categories.


Less is Better than None: How WebRTC Helps Carriers

April 8, 2014

Almost everyone knows that telcos’ mobile voice and messaging revenue is declining. With 3G offering a mobile on-ramp to the Internet, OTT services have been proliferating on the data channel and carving out revenue in this area. Ever since that trend started, carriers have been trying to protect their revenue and avoid becoming just a mobile bit pipe to the Internet.

The quest for additional value-added services – services carriers can offer that OTT players can’t – continues.

Recap: TADMeetup NJ 2014

April 1, 2014

Last Thursday night, Dialogic hosted a TAD (Telecom Application Developer) MeetUp for New Jersey, which was organized and run by Alan Quayle. Approximately 25 folks attended and we covered some interesting topics like WebRTC, what it really means and when it will be ready and virtualization.

One key topic was NFV (network functions virtualization).  As readers of this blog know, I am a proponent of NFV.

The New NGN

March 25, 2014

Next-generation networking (NGN) is an overused term.  I’ve been in this industry a long time, and NGN comes around and around and around.  I’ve seen it used in the enterprise to describe moving from 1Gbps to 10Gbps, and now it’s being used to describe the movement to software defined networking (SDN) and network functions virtualization (NFV). But the most accurate usage describes TDM and IP unification. 

Why are 2G and 3G Subscriptions Growing?

March 18, 2014

We all hear about LTE this, LTE that. That’s for good reason, given that LTE subscriber growth is expected to have a compound annual growth rate of more than 50 percent for years to come, which is driving a lot of device and infrastructure spending. Global LTE subscribers number in the hundreds of millions today, and by 2018 the subscriber base will have surpassed one billion subscribers. Those numbers are staggering and impressive, but they’re nothing compared to 2G and 3G.

MWC: Hypocrisy about NFV?

March 11, 2014

Two weeks ago, I wrote a blog about my initial thoughts on Mobile World Congress. Even today, I am still surprised by the lack of WebRTC messaging at MWC. But of the themes I talked about in that initial blog, NFV stood out as the week went on.  And I started asking myself some questions.

An SBC is not required for a WebRTC Gateway

March 4, 2014

A session border controller (SBC) is not required for a WebRTC gateway. That might be a strange statement considering most of the industry has assumed an SBC is necessary for successful WebRTC scenarios. Why would the industry make that mistake? Because an SBC is basically an IP-to-IP translation node, and the WebRTC and SIP worlds are both in the IP realm.

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