Jim Machi : Industry Insight
Jim Machi

NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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WebRTC Webinar Q&A #2 "Why WebRTC when we have Skype?"

April 17, 2013


“Why  WebRTC when we have Skype”?”

This is a really good question.   After all, Skype is the dominant real-time communications technology on the web with hundreds of millions of users and isn’t very hard to use. 


LTE / Diameter Interworking (Part 2 of 2)

April 11, 2013

Two days ago, I wrote a blog about Diameter Interworking use cases.  If you are a network operator, are these issues real? Well, they’re real enough that the 3GPP and GSMA have identified elements called Diameter Routing Agent (DRA),  Diameter Edge Agent (DEA), and Diameter Interworking Function (IWF), which is more closely aligned to the interworking described above.

Given that these issues are real, how do you address them?  For starters, operators need a box that connects the carrier LTE/IMS and policy control environment to existing 2G/3G/Wi-Fi and back office environments.

LTE / Diameter Interworking (Part 2 of 2)

April 11, 2013

Two days ago, I wrote a blog about Diameter Interworking use cases.  If you are a network operator, are these issues real? Well, they’re real enough that the 3GPP and GSMA have identified elements called Diameter Routing Agent (DRA),  Diameter Edge Agent (DEA), and Diameter Interworking Function (IWF), which is more closely aligned to the interworking described above.

Given that these issues are real, how do you address them?  For starters, operators need a box that connects the carrier LTE/IMS and policy control environment to existing 2G/3G/Wi-Fi and back office environments.

LTE / Diameter Interworking (Part 1 of 2)

April 9, 2013

Last week, I wrote a blog about Diameter protocol and its application use cases.  Since LTE uses it as a signaling protocol, operators have a need to interwork Diameter with the signaling technologies used in other mobile networks. This has given rise to the Diameter Interworking Gateway function, which moved onto the center stage at Mobile World Congress this year. It’s a critical element to enable the successful rollout of LTE and a seamless user experience across different networks.

WebRTC Webinar Q&A #1 "Is WebRTC 10 years too late?"

April 4, 2013

“Is WebRTC 10 years too late?”

To properly answer this question, one needs to take a position.  One position is to assume that all the VoIP “stuff” that came before Web Real Time Communication (WebRTC) is kind of useless.  But moving to a world where SIP, G.711, and H.264 are the dominant real-time communication protocols and codecs over IP networks is not useless. 

Diameter Use Cases

April 2, 2013

Diameter is the key signaling protocol used in IMS and LTE networks that enable applications running on those networks to authenticate, authorize and charge. In other words, your mobile applications, when running on these networks, are using Diameter protocol in the background to enable you to utilize the many apps on your smartphone or tablet. This includes, for example, a location-based service type of application (such as Foursquare or Yelp), or mobile payment (such as Square), or an Internet purchase (from an app store online retailer like Amazon).

Given the huge amount of smartphones and tablets out there that are either now running on LTE networks are that are expected to be LTE-enabled in the future, I predict that will be a big increase in Diameter signaling traffic.

My Mobile Device History

March 26, 2013


As some of you readers know, I have been an avid Blackberry user for some time. That time has now past.  I am an equal opportunity device person, and have used Motorola, Nokia and Blackberry devices.  It was time for a new one.


The Contact Center's Continual Transition

March 19, 2013



The contact center is undergoing continual change as companies strive to make their operations more efficient and cost-effective.  This is one of the reasons the contact center has always been an innovator and a driver for new technologies, from VoIP to Web integration to speech recognition.  Now, contact centers are undergoing still further transformation because access to them is coming more and more from smartphones and smartdevices. Contact center operators must look at feasible ways to maximize investments while also integrating modern, media-rich communications that give customers more options.



The Contact Center's Continual Transition

March 19, 2013



The contact center is undergoing continual change as companies strive to make their operations more efficient and cost-effective.  This is one of the reasons the contact center has always been an innovator and a driver for new technologies, from VoIP to Web integration to speech recognition.  Now, contact centers are undergoing still further transformation because access to them is coming more and more from smartphones and smartdevices. Contact center operators must look at feasible ways to maximize investments while also integrating modern, media-rich communications that give customers more options.



Mobile Congestion and Radio Blogging and Podcasting

March 12, 2013

Over a month ago, I participated in a radio blog / podcast with Tech in Twenty.  The theme was mobile congestion.  Please listen to the 20 minute broadcast/podcast/radio interview since it was riveting! Seriously, it was fun, the interviewers Luis and Jennifer asked good questions and I think the interview is interesting. 

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