Jim Machi : Industry Insight
Jim Machi

Fascinating WebRTC Demos from WebRTC Expo

WebRTC has been described as the most disruptive communications technology of the decade. It has also been described as overhyped. Well, I...

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Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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Voice as an OTT App

August 28, 2012

I’ve been writing a lot in this blog about the wireless industry’s movement to IP and its impact. One obvious impact is the amount of mobile data predicted to be passed along the mobile networks. I’ve cited the Cisco VNI report one source of this data, which you can look at below. One realization from viewing this data is that the on-ramp to the internet is increasingly coming from mobile devices.

The IP Network Interconnect Problem and the GSMA IPX Solution

August 21, 2012

As the industry moves towards full-scale IP networks, the problem of interconnecting all these networks with the different service providers (each with their own IP networks) becomes glaringly important to resolve. And with discussions of a PSTN sunset happening in various countries around the world, full-scale seamless core IP network interconnection becomes ever more urgent. 

Additional complexity is added because we’re not just only talking about voice now. 

Talking About SpeechTEK

August 14, 2012

Yesterday, I attended SpeechTek in New York. With all the hype and bling in our industry revolving around video and data, SpeechTek makes no bones about expanding beyond voice to include “multimodal” self service. However, Siri has revitalized speech itself, and I found the show fairly vitalized because of this. This show is definitely different than it used to be.



The SpeechTek website explains this change best: “Smartphone and tablet applications provide convenient and intuitive interactions by allowing customers to use different input methods (talk, touch, and type) and see and listen to results.

The Promose of the African VAS Market

August 7, 2012

I was asked a question a few weeks ago about “the future” of value-added services in Africa. This question was deeper than it first appeared because the person asking me the question was really wondering whether VAS will be “required” once 3G services, and thus over the top services (OTT), become bigger over time in Africa. Before we really get down to answering the question, it’s important to remember that a value-added service is a service beyond voice that the consumer is willing to pay for. This does not necessarily mean that it has something to do with mobile broadband and smartphones.

BYOD and HTML5

July 31, 2012

Last week I wrote about HTML5 and its impact on apps. One other potential impact of HTML 5 is that it will be less important that your IT department “hands out” specific devices to its employees. I remember just a few short years ago that Dialogic (like many companies) was a Blackberry organization. It just so happened I had the luck of having the first employee in the company who wanted to put his iPhone onto the Dialogic network (yes, you know who you are Vaughn).

HTML5 and Its Impact on the Future Market

July 24, 2012

We just converted the last of our Flash graphics over to HTML5 on the Dialogic website. The difference is not discernible, as you can see below. But it got me to think more about HTML5 and its impact on the industry.



Net Neutrality Back in the Spotlight

July 17, 2012

It’s been about a year and a half since I last wrote about Net Neutrality and it is back in the spotlight again. Right before July 4th, Verizon filed a legal brief that argues the FCC regulations on Net Neutrality violate their free speech and that the FCC really doesn’t have the right to issue the regulations. The timing for this filing, right before July 4th, is likely not an accident. But how does one make the leap to free speech from Net Neutrality?

HD Voice Isn't Just for Making Better Phone Calls, Part 2

July 10, 2012

So if you want HD Voice in your network, what do you need to do?  From a phone call side, you need to make sure the phones you’re using support HD Voice and you need to make sure that the network you’re using supports HD Voice. In the case of the enterprise, that would mean the IP – PBX would need to support HD Voice and it would mean the phone sets would also need to support it. If you are using headsets to talk on a VoIP network, like I do at work, then these already support HD Voice.

HD Voice is Not Just for Making Better Phone Calls

July 3, 2012

Even though all we seemingly hear about these days in the communications industry (including many a time in this blog) revolves around wireless broadband, LTE, cool new tablets, and the ever increasing video usage from these smart devices, it’s important to remember that voice services still play a key role. The annual SpeechTEK conference is a good reminder of how important voice is. I will be speaking at this year’s event in August in New York about cloud-based HD Voice.



Ubiquitous Video Calling - Myth or Reality?

June 26, 2012

We all have the same expectations when we place a phone call – it’s going to work and go through. Not going through doesn’t even enter your mind. Whether it’s the landline in your house calling another house or a mobile phone, or the business phone calling another business phone or a mobile phone, you just pick up the phone and dial - and it works. That’s just how it is.

Now put yourself into the realm of making a video phone call.

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