Jim Machi : Industry Insight
Jim Machi

Why the Fax Isn't As Outdated As You Think

I wrote a blog about faxing a few months ago and got an overwhelming response. Got some comments via email and...

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Camera-Phone Opportunity Exists for Samsung

There exists an opportunity for a superior camera with 10x or greater zoom coupled with the traditional things we are used to...

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Tomorrow is Purchase Google Glass Day!

If you are a wearable tech fan, tomorrow is a big day as you will finally be able to (if you are...

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The Secret Value of VoLTE

By Ed Elkin, Director, IP Platforms Marketing, Alcatel-Lucent 

At Mobile World Congress, I discovered that many network providers still aren’t aware of the broader business values of voice over LTE (VoLTE).  Most knew it readily includes HD voice for clearer calls and reduced background noise, which lets you feel like you’re standing right next to the other person. Most didn’t realize that, in unexpected ways, VoLTE helps them earn more money and increase efficiency.

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How to Kill Shadow IT: Step One - Recognize that Resistance is Futile

By Bryan R. Davies, Senior Director of Enterprise Communications Marketing, Alcatel-Lucent

The first step in resolving any problem is to make sure you understand the core issues. So here’s the crucial question for shadow IT: What is the biggest challenge it presents for your IT department?

Holding back the flood?  

Today’s flood of mobile devices and cloud services is making shadow IT a bigger headache than ever before. But it’s nothing new. It started with the first enterprise employee who ever put an application in place without the knowledge or approval of IT staff.
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5 Tips to Get Out of a Sales Slump

Lots of sales professionals go through a sales slump. Nothing is closing. Depression or Panic ensues - or worse, Desperation, that...

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Less is Better than None: How WebRTC Helps Carriers

Almost everyone knows that telcos’ mobile voice and messaging revenue is declining. With 3G offering a mobile on-ramp to the Internet,...

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Where is PacketMan Flying Next?

October 3, 2011


A few weeks ago, PacketMan was thawed from his nine year ice cave and took the time to explore some of the changes during his hibernation, and future expectations of the Packet network.  Another big change right now for PacketMan is what he actually sees as he’s traveling through the network with the other packets.  Increasingly, as he’s traveling along with the packets, he notices multicolor packets, and if they congregate close enough, he’s able to actually view something.  Yes, because a key part of IP communications now is video of all sorts – downloading movies, watching YouTube, making video calls, etc. 


IT Expo West Turns Up the Heat

September 27, 2011

A couple of weeks ago, I attended the IT Expo event in Austin, Texas.  After many years of being in Los Angeles, the event organizers decided to move the venue to 102 degree heat.  It’s a dry heat though so it’s OK, right? 

Thrive with Communication Solutions

September 20, 2011



The increased capabilities of mobile networks, the increased capabilities of smartphones, and the increased availability of network based applications go hand in hand as revenue growth and ARPU growth engines.  However, it can be argued that of the three, network- based applications are the most important, because if there were no innovative or interesting applications, the networks would be acting simply as on-ramps to the internet.  And if the networks were just on-ramps to the internet, then they just act as pipes and you’d quickly get to pure commoditization.

PacketMan Re-Emerges

September 13, 2011

Back in 2002, before blogs, Twitter and Facebook, a key way to get your message across was to write articles.  I wrote a monthly article for many years for the famously yellow-colored Internet Telephony Magazine.  Things are a little different now – while there is still a yellow-colored Internet Telephony Magazine and there still is an IT Expo, TMC corporation, who runs both of those, now has a very, very large website, runs webinars, and hosts bloggers.  So the magazine is one of their properties as opposed to the main key property. 

Numbed by Analyst Research - What I Did on My Summer Vacation

September 6, 2011

I spent the summer engorged in analyst research.  It was all over my office.  It was in my briefcase.  It was on my computer and iPad.  It was in my head. 

So What's the Deal with User Experience Convergence?

August 30, 2011

In my last blog, I talked about the effects that convergence may have on the future.  This week, I’d like to address the factors that need to be considered when it comes to user experience convergence.  First of all, the delivery network needs to be context-aware.  For example, what is the type of end-point being used (since you don’t want to send 720P to a CIF device)?  

The Next Wave in Communications Convergence

August 23, 2011

Last week, I wrote about the pro and cons of convergence.  But what does the future hold because of convergence?  Due to the capability of the converged networks, hosted offerings have morphed into cloud computing offerings and we have seen communication-based cloud computing offerings emerge.  Cloud computing is about a $100B business, split between SaaS, PaaS and IaaS, with VoIP/UC accounting for $5B. 

Challenges and Opportunities Abound When it Comes to Convergence

August 16, 2011

In my last blog, I discussed the history of convergence and how it’s affected the telecom industry.  Now, I’d like to talk about the pros and cons of convergence.

Let’s start with the cons.

A Little Background on Communications Convergence

August 9, 2011

Communications convergence has taken many forms, some of which are still going on today.  One key convergence from the 1980’s involved the converging of open-systems based computing with telecommunications.  The computer-telephony integration (CTI) industry was born, and from that, Dialogic emerged as a key player.   The economics of commercial-off-the-shelf (COTS) hardware in the form of servers and communication boards, with the open-systems, open API approach yielded best-of-breed applications and solutions. 

Outbound Notification in the IP World

August 2, 2011

We’ve all had experience with some kind of outbound notification system – maybe a machine calling to inform you that your childen’s school has been closed due to a snowstorm, or some IT triggered alert about your website, or a very sincere recorded voice calling you right at dinnertime during election season.  Generally, there are two types of outbound notification systems – the commercial ones such as above, or an emergency notification, which includes crisis alerts.  The crisis alerts form a part of the Public Safety segment, which I recently wrote a blog about.

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