Jim Machi : Industry Insight
Jim Machi

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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When is Wi-Fi not Wi-Fi - When it's Super

December 26, 2012


At IT Expo a few months ago (I know, I know, I’m just getting around to writing about it!), I wandered into the Super Wi-Fi area.  After all, Wi-Fi has had a profound impact on a lot of our lives.  And Super always sounds better.  So I wanted to find out about this.


5 Things Mobile Carriers Should Want to Find in their Stockings

December 18, 2012

Times are tough for mobile carriers.  ARPUs have been declining. OTT players are offering services that used to be their services over their own mobile broadband networks and getting millions of people to use them. (WHAT is THAT ALL ABOUT?)  And there isn’t enough CAPEX to keep up.  

IPX to Stop the Many, Many, Many, Many Network Interconnect Chaos

December 11, 2012

A few weeks ago, I spoke at the US Telecom “Voice Innovation Summit”.  I was placed in the part of the conference titled “From POTS to Communication Free-For-all”.  My point of view is that even though yes, there are many, many, many, many, many, many, many, many different types of IP Networks, it really doesn’t have to be a free-for-all.  First of all, connectivity is happening today, so it’s fine in a certain respect. 

My 2103 Predictions

December 4, 2012

This is the time of year that I’ll make my industry predictions for the next calendar year.  First of all, I would like to say that there will be a 2013.  I know the Mayan calendar ends on December 21st, but if I really believed that, then I wouldn’t really be making any 2013 predictions, would I?  Plus, even if the Mayans are right, then no one will be around to know I predicted a 2013. 

Grading My 2012 Predictions

November 27, 2012

It’s that horrible time of year to grade my 2012 predictions from a year ago. 

1. 2012 will be year of interactivity.  What does that mean?  The increased penetration of smartphones worldwide, with worldwide 3G network buildout, will enable more mobile interactivity via social networking tools like Facebook and Skype instant messaging.

A view of the African telecommunications market - moving towards solutions

November 20, 2012

(This blog is the 3rd in a 3 part series.)

According to Wireless Intelligence Q3 2012 data, Africa is the world’s fastest growing region for mobile, as 3G passes the 10% mark for all wireless subscriptions on the continent.  And there is a huge upside as Wireless Intelligence also reports that African mobile penetration is just 33%, so the upside is tremendous.  There are even LTE rollouts in some countries.  This is important since as seen in other parts of the world, 3G or better is a tipping-point since this represents mobile on-ramp technology due to the speed of the 3G connection. 

A view of the African telecommunications market - the challenge

November 13, 2012

Last week I looked at the reality of the African telecommunications market.  Today I will look at the challenge ahead.  

In Africa, satellite technology, not nearly the speed of fiber or advanced wireless networks, is used often as a communication network and this definitely factors in to the speed of the networks, or lack thereof, discussed last week.

A view of the African telecommunications market - the reality

November 6, 2012

Dialogic has a long and rich history in the African telecommunications market.  We value our business and customers in the region and estimate our products are deployed in over 80% of the countries on the continent.  On the eve of AfricaCom 2012 we look at the state and evolution of the African telecommunications market via a series of blogs in this space today, November 13th, and November 20th.

All emerging markets have the potential for explosive growth, and the African telecommunications market is starting to deliver on its immense promise. 

Baseball, America's Other Favorite Pastime (Besides Using Mobile Devices)

November 1, 2012

For many of us in the United States and Canada, the changing of seasons and the falling of leaves signifies the return of the Fall Classic. The World Series in baseball concluded one day before the Frankenstorm descended on the Eastern part of the US (and since I’m just getting internet access back today, I’m posting this late!), and the San Francisco Giants beat the Detroit Tigers to win the Commissioner’s trophy. If you couldn’t watch it at your home or at a sports bar, I hope you streamed it to your mobile device with MLB’s At Bat 12 application!

Here at Dialogic, we decided to get into the World Series spirit a few weeks ago, when we ran a contest for a one of a kind Dialogic Baseball.

Connecting at Gitex!

October 23, 2012

Last week, I attended the Gitex tradeshow in Dubai.  There are a lot of different sections to the tradeshow but overall, the show is huge.   The telecommish section is like a mini Mobile World Congress for the Middle East.  In fact, when I went into the booth section, I could have easily been at Mobile World Congress.



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