Industry Insight

Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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Media Servers Will Play an Increasingly Important Role for Telco Apps

March 10, 2015

Media servers play an important role in enabling many of the real-time communications applications many of us use every day. When you retrieve a voice mail, have an email read back to you while in the car or get on a conference call, a media server is involved. Media servers provide the back-end voice and/or video transcoding to/from different networks or to/from different endpoints, play/record, mixing of voice and/or video into mashups or conferences, echo cancellation, text to speech and speech to text, text/picture overlay and simple digit detection to name some of the functions of a media server.

In other words, they enable interactive communication applications.

Tagged: Acision, Apple Inc., Australia, Bangladesh, Barack Obama, Belgium, Federal Communications Commission, Net neutrality, Value-added service, WebRTC : Related Tags: media servers, voice video, media server, value added, increasingly important, media

The MWC 2015 Reality

March 3, 2015

A month ago I wrote a blog about what I’d expect to see at Mobile World Congress. At that time, I expected to see 5G messaging, NFV, some VoLTE and video. So how did I do?

Based on being there just on Monday, and based on the fact that I don’t have time to go over to the smartphone and overall consumer gadget area and see what is going on there, and that I’m focusing more on infrastructure, I feel the following is what this MWC is about:

VoLTE messaging is pretty large.

Tagged: 2018 Winter Olympics, 4G, 5G, Base station, Data rate units, Distinguished Service Cross (United Kingdom), Enhanced Data Rates for GSM Evolution, LTE (telecommunication), Mobile World Congress, Mountain West Conference : Related Tags: messaging, expected

Why Carriers and WebRTC Don't Have to be the Same Magnet Polarization and Can be Partners Part II

February 24, 2015

Last week, I started exploring why WebRTC is interesting for carriers and wrote about extending existing applications with WebRTC to keep the offerings fresh. But WebRTC may also be a way to compete with OTT apps that are riding on top of their network. Apps that are free and don’t provide revenue to the carriers. These apps have taken important value added service revenue away from the service providers, which have been estimated from Ovum to be in the billions of dollars and a few percentage points of overall revenue.

Tagged: AT&T, Internet Protocol, Internet service provider, IP address, Service provider, TorrentFreak, Value-added service, Virtual private network, WebRTC, YouTube : Related Tags: service providers, contact centers, webrtc, service, enterprise, providers

Why Carriers and WebRTC Don't Have to be At the Same End of the Magnet Part 1

February 17, 2015

While WebRTC seems to be emerging as an enterprise play, because of it’s contact center enhancement capability, I’ve been asked more than a few times why WebRTC might be good for service providers or carriers. This is an especially important question with Mobile World Congress looming. In fact, in the Dialogic booth we will have some IMS and VoLTE product demonstrations, which you might expect of us at Mobile World Congress, but we’re also having a demonstration involving WebRTC.

Tagged: Apple Inc., Application programming interface, Barcelona, Google, IOS, LTE (telecommunication), Mobile phone, Mobile World Congress, Samsung, WebRTC : Related Tags: webrtc support, telco applications, mobile world, media server, world congress, webrtc

What to expect at MWC 2015

February 3, 2015

Mobile World Congress is right around the corner. While there are some constants, such as crowds, lots of walking, even more meetings and those ubiquitous cheese and/or jamon sandwiches for lunch, there are changes in messaging from year to year. This year’s theme is “The Edge of Innovation” but I’m not sure MWC is the place to go for intense innovation. Sure, there will be new smartphones announced which are innovative from a continued evolution standpoint, and I think we’ll see a spate of 5G messaging (even though it’s not defined yet) but you’ll have to dig deep for some innovation.

Tagged: Android (operating system), Apple Inc., Barcelona, Chief operating officer, HTC, Huawei, Mobile World Congress, Mountain West Conference, Samsung, Smartwatch : Related Tags: video video, messaging, video, expect, topic, people

Changing the SIM game

January 27, 2015

The iPad Air 2 with Wi-Fi + Cellular models comes with a SIM that “gives you the flexibility to choose from a variety of short-term plans from select carriers in the U.S. and UK right on your iPad. So whenever you need it, you can choose the plan that works best for you — with no long-term commitments. And when you travel, you may also be able to choose a data plan from a local carrier for the duration of your trip.”

Wow, this is pretty different.

Tagged: Apple Inc., IPhone, IPhone 5, Mobile network operator, Retail and Wholesalers, SIM lock, Sprint Nextel, Subscriber identity module, T-Mobile, United States : Related Tags: limited scope, business models, different, carriers, change, roaming

What is 5G?

January 13, 2015

Tagged: 4G, Google Voice, Ian Bell, IPad, IPad Mini, IPhone, LTE (telecommunication), Mobile phone, Tablet computer, United Kingdom : Related Tags: network, mobile, important, start, battery, networks

VoLTE Performance

January 6, 2015

One of my predictions for 2015 related to VoLTE and Value-Added Services (VAS) starting to appear in relation to VoLTE. I wanted to give a little background on why I said that. It basically comes down to VoLTE working.

In the summer there was some buzz made when Signals Research Group put out a paper about VoLTE performance.

Tagged: 2G, Bharti Airtel, Contractual term, data plans, India, Mobile network operator, Net neutrality, Skype, Viber, Voice over IP : Related Tags: volte performance, volte, services, quality, voice, network

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