Jim Machi : Industry Insight
Jim Machi

NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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SBCs: A New Necessity for Service Providers and Enterprises, Part 3

May 29, 2012

Three weeks ago, I wrote about the benefits that Session Border Controllers (SBCs) can have for both service providers and enterprises. This week, I’d like to talk about some new applications that SBCs can help enable.

Traditionally, there have been  two general "use cases" for an SBC:

  • As an "interconnect" device located at the "peering" border, or Network-to-Network Interface (NNI), between interconnecting carrier network
  • As an "access" device, in which the SBC protects the edge of a service provider network and provides SIP trunking to an enterprise. 

The Mobile VAS Ecosystem

May 22, 2012

Last week in Thailand, Dialogic held an event for our APAC customers. Although Dialogic is evolving to provide more and more service provider infrastructure products like Softswitches, SBCs and mobile backhaul optimization solutions, the technology enabling part of our business continues to remain vital and important. As such, it was natural for us to hold an “Innovation Panel” where we got a mix of Value Added Service (VAS) solution providers, Dialogic GMs and an analyst to discuss the VAS ecosystem. APAC has always been at the forefront of innovative VAS applications, being the birthplace (on Dialogic enabling technology of course!) of CRBT, Mobile Radio, Voice SMS and countless other VAS applications. 

Real, Live Video Conferencing of Smart Devices on LTE, WiFi and 3G

May 15, 2012

Last week at CTIA, during a scheduled press conference on May 8th at 11:00AM, Dialogic demonstrated the future of video conferencing by tying together collaborative input including live people and video streams, on various devices, on various advanced networks, in a single video conference.

What is so special about this? Well, it’s believed to be the first public demonstration of its kind.

SBCs: A New Necessity for Service Providers and Enterprises, Part 2

May 8, 2012

In my blog from last week, I talked about today’s communications network environment and how Session Border Controllers (SBCs) are critical when it comes to interconnecting TDM and IP networks. This week, I’d like to talk about the specific benefits that SBCs offer service providers and enterprises.

Basically, there are many things that an SBC can do well.

Session Border Controllers: A New Necessity for Service Providers and Enterprises, Part 1

May 1, 2012

Today’s communications networking environment is rapidly changing and very complex. IP has become the new transport methodology for delivering voice and video services, while converged applications are growing quickly and video is expanding at exponential rates. More and more IP networks are being installed and used today as core networks, which until recently were considered "adjunct" networks connected to "core" TDM networks through gateways.

The Impact of $100 Smartphones

April 24, 2012

In last week’s blog I explored the surge in mobile data traffic. And when economical smartphones enter the scene, most likely throughout the course of 2012, the surge will simply continue. The IDC Asia “Confronting Telecom’s Network Challenge” report says, “Consumer behavior in these markets will be similar to that in mature markets. Consumers in mature markets have demonstrated an addictive nature to mobile applications…”

The Wireless Data Challenge

April 17, 2012

We’ve all read about the surge in wireless data traffic which has been happening for the past few years and is expected to continue going forward. You probably know people who own a smartphone and an iPad and a laptop and use all of those devices. Or you know people who are seemingly glued to their iPhones all day. So in your little world, you get it.

The Need for Data Speed: A Bizarre and Unexpected Trip to the Past

April 10, 2012

Last month, I was in Hong Kong for business. From an internet access perspective, I was expecting great things since Hong Kong has been a leader with internet access over the years. However; it turned out to be one of the worst internet connectivity experiences I’ve had in a hotel since the broadband era emerged. The hotel literally was at dial-up speeds for me.

The Over the Top Dilemma - Hug, Stiff Arm or Keep Enemies Close? Part 3

April 3, 2012

This blog series has delved into the Over the Top dilemma that was highlighted in the opening keynotes from Mobile World Congress which took place at the end of February. The dilemma for service providers is that they are competing in the area of communications services with the companies who are providing services on their data networks. And these services are taking revenue away from the service providers, who require CAPEX and OPEX to run the networks.

Last week, I explored at a high level what a service provider could do to compete, such as offering a unique twist to a value-added service. One area this could be in is the mobile video conferencing arena.

The Over the Top Dilemma - Hug, Stiff Arm or Keep Enemies Close? Part 2

March 27, 2012

Last week I delved further into the Over the Top (OTT) players competing with the service providers that their services are running on. I ended that blog with comments about service providers needing to “offer value” and a forward pointer here to this blog. So what can they do to compete with the OTT players?

1.  First of all, the service providers know how to really bill.

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