Jim Machi : Industry Insight
Jim Machi

News Tidbits Part 2923

A lot of lit tidbits popping up. If you follow me on twitter, then you may have seen some of this...

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The Business Case for IP Transformation: Realizing The Benefits

By: Steve Blackshaw, IP Transformation Product Line Management, Alcatel-Lucent

Significant investments require significant returns. How do companies ensure their benefits are measured, tracked and realized during IP Transformation Programs? 

Success Is Not Guaranteed

Think about the hardest project you have ever delivered. Just think back… that one ‘special project’, the one that spiraled out of control, the one where the requirements kept changing, the one where the objectives kept moving, the one project that would not de-scope, where the tsunami of work was towering over the team, and impossible deadlines were looming. Yes, that one.

Most of us have experienced THAT project. And we probably sat with our colleagues, asking ourselves how a project under such pressure could even exist. Why would the sponsors not revise the scope, refocus the team, or even reinvest the budget elsewhere?

We all know that technical projects can go awry. IT, Networking and Engineering projects – famously 50% overrun on budget, and many are cancelled altogether.

So, what are the figures for complex Transformation Programs?  For Programs where IT, Network, Operations and Engineering are undergoing change simultaneously. With an objective eye, it’s easy to question how any of them actually deliver results. But indeed they do.

But, how, and what can we measure to be certain we are achieving the desired results?

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WebRTC Customer Service Benefits Retailers and Shoppers - Video Demo

"If you're shopping and need information about a specific product, and you can't find a salesperson around, scan the bar code [of...

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Buck the Trend Be Cool at Convergence India and ITEXPO East January 2016

Investors, entrepreneurs, inventors, early adopters and evangelists want to be a part of every best thing, and much of that is coming...

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What is MANO and why do you need it?

MANO is a confusing topic.  What is it, why is it needed, and how do I get one?  First, let’s talk about...

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iPad Pro Keyboard is Really Poor

The iPad Pro is yet another extension of the iOS family. While some consider its release to be a sign of failure,...

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ISIS Brings Flip-Phone to Crowd-Sourced Cyber-Hacking Fight.

Its an interesting world we live in where a group like Anonymous which likely wasn't thought very highly has become a savior...

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The IP Network Interconnect Problem and the GSMA IPX Solution

August 21, 2012

As the industry moves towards full-scale IP networks, the problem of interconnecting all these networks with the different service providers (each with their own IP networks) becomes glaringly important to resolve. And with discussions of a PSTN sunset happening in various countries around the world, full-scale seamless core IP network interconnection becomes ever more urgent. 

Additional complexity is added because we’re not just only talking about voice now. 

Talking About SpeechTEK

August 14, 2012

Yesterday, I attended SpeechTek in New York. With all the hype and bling in our industry revolving around video and data, SpeechTek makes no bones about expanding beyond voice to include “multimodal” self service. However, Siri has revitalized speech itself, and I found the show fairly vitalized because of this. This show is definitely different than it used to be.

The SpeechTek website explains this change best: “Smartphone and tablet applications provide convenient and intuitive interactions by allowing customers to use different input methods (talk, touch, and type) and see and listen to results.

The Promose of the African VAS Market

August 7, 2012

I was asked a question a few weeks ago about “the future” of value-added services in Africa. This question was deeper than it first appeared because the person asking me the question was really wondering whether VAS will be “required” once 3G services, and thus over the top services (OTT), become bigger over time in Africa. Before we really get down to answering the question, it’s important to remember that a value-added service is a service beyond voice that the consumer is willing to pay for. This does not necessarily mean that it has something to do with mobile broadband and smartphones.


July 31, 2012

Last week I wrote about HTML5 and its impact on apps. One other potential impact of HTML 5 is that it will be less important that your IT department “hands out” specific devices to its employees. I remember just a few short years ago that Dialogic (like many companies) was a Blackberry organization. It just so happened I had the luck of having the first employee in the company who wanted to put his iPhone onto the Dialogic network (yes, you know who you are Vaughn).

HTML5 and Its Impact on the Future Market

July 24, 2012

We just converted the last of our Flash graphics over to HTML5 on the Dialogic website. The difference is not discernible, as you can see below. But it got me to think more about HTML5 and its impact on the industry.

Net Neutrality Back in the Spotlight

July 17, 2012

It’s been about a year and a half since I last wrote about Net Neutrality and it is back in the spotlight again. Right before July 4th, Verizon filed a legal brief that argues the FCC regulations on Net Neutrality violate their free speech and that the FCC really doesn’t have the right to issue the regulations. The timing for this filing, right before July 4th, is likely not an accident. But how does one make the leap to free speech from Net Neutrality?

HD Voice Isn't Just for Making Better Phone Calls, Part 2

July 10, 2012

So if you want HD Voice in your network, what do you need to do?  From a phone call side, you need to make sure the phones you’re using support HD Voice and you need to make sure that the network you’re using supports HD Voice. In the case of the enterprise, that would mean the IP – PBX would need to support HD Voice and it would mean the phone sets would also need to support it. If you are using headsets to talk on a VoIP network, like I do at work, then these already support HD Voice.

HD Voice is Not Just for Making Better Phone Calls

July 3, 2012

Even though all we seemingly hear about these days in the communications industry (including many a time in this blog) revolves around wireless broadband, LTE, cool new tablets, and the ever increasing video usage from these smart devices, it’s important to remember that voice services still play a key role. The annual SpeechTEK conference is a good reminder of how important voice is. I will be speaking at this year’s event in August in New York about cloud-based HD Voice.

Ubiquitous Video Calling - Myth or Reality?

June 26, 2012

We all have the same expectations when we place a phone call – it’s going to work and go through. Not going through doesn’t even enter your mind. Whether it’s the landline in your house calling another house or a mobile phone, or the business phone calling another business phone or a mobile phone, you just pick up the phone and dial - and it works. That’s just how it is.

Now put yourself into the realm of making a video phone call.

The Mobile VAS Ecosystem on a Page

June 19, 2012

Last month, I wrote about the Mobile VAS Ecosystem and I was asked a few questions about this topic. I figured the best way to answer these questions was to show this slide and then explain the slide.

First of all, Value Added Services (VAS), in the context of what I’ve been writing about for a long time, are services that consumers would be willing to pay extra for, and would be network-based services.

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