Industry Insight

Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

Full Story »

Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

Full Story »

Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

Full Story »

Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

Full Story »

Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

Full Story »

Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

Full Story »

Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

Full Story »

Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

Previous Pause Next

WebRTC: The Transition From Hype to Reality - Part 2

December 30, 2014

In Part 1 of this series, I argued that the WebRTC movement has a lot of striking parallels to that of VoIP, such as both technologies being dubbed seminal events, experiencing architectural challenges and progressing through various stages of deployment. In other words, both technologies followed the standard hype curve through the excitement phase and, now, it remains to be seen whether WebRTC, like VoIP, will move successfully into reality.

Do I think we are going to suddenly find that WebRTC has moved forward at warp speed? I think we will.

Tagged: 2G, 3G, ABI Research, Bharti Airtel, Instant messaging, Microsoft, Skype, Viber, Voice over IP, WebRTC : Related Tags: business useful, service providers, webrtc, standards, business, useful

WebRTC: The Transition From Hype to Reality - Part 1

December 23, 2014

When I started preparing my keynote presentation for WebRTC Conference and Expo V in November, there was one central message I hoped to get across: WebRTC is developing along a normal evolutionary track and it’s up to us to continue to move the technology forward from hype to reality.

I’ve been involved with WebRTC since the beginning and we all know there was a considerable amount of enthusiasm at the start. But this year, some of that excitement started to wane. And that’s probably because WebRTC is no longer new; it’s no longer the shiny object.

The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

December 16, 2014

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling traffic on LTE/IMS networks as well as enabling secure signaling interworking of LTE/IMS networks with other networks. The DSCs first rolled out were the Diameter Routing Agents (DRAs) which were really designed for load balancing and scaling of Diameter signaling traffic. And these have seemingly worked well since we have not heard of any major Diameter signaling storms since the first LTE networks were deployed. Whether it’s because the DRAs are deployed or because the existing equipment could handle it is somewhat up for debate, but clearly in the early days of LTE rollouts there were a couple of high profile outages related to signaling storms.

Tagged: Android Central, Google, Google Nexus, Google Play, HTC, LTE (telecommunication), T-Mobile, Tablet computer, Tegra, Wi-Fi : Related Tags: diameter signaling, balancing scaling, connection possible, signaling storms, interworking function, networks

2015 Predictions

December 9, 2014

Last week, I graded myself on the predictions I made for 2014. This week, I’ll make my predictions for 2015. It may be the same as asking a Magic 8 ball, or in the case of that picture, using a Magic 8 ball phone app which you use by turning the phone over and shaking it…

My first prediction is that you’ll start to hear about 5G.

Tagged: 5G, Asia, China Mobile, GSM Association, Lenovo LeTV, Mobile Web, Mobile World Congress, Shanghai, Shanghai New International Expo Center, WeChat : Related Tags: start, believe, volte, prediction, predictions, phone

Grading 2014 Predictions

December 2, 2014

I made some bold predictions last year. Now is the time to face the music and grade myself.

1. Last year I predicted we’d start to see much more messaging and “cool apps” with voice inclusion.

Tagged: 2007 Fresno State Bulldogs football team, 2012 Air Force Falcons football team, 2012 Colorado State Rams football team, Ask.com, Aztec, Boise, Bryan Harsin, California, Idaho, Microsoft, Prediction : Related Tags: deployments happening, medium scale, webrtc deployments, scale deployments, deployments, webrtc

SS7 Signaling Still Alive and Well

November 25, 2014

As operators migrate to IMS and LTE, and thus IP architectures, SS7 signaling has seemingly been left behind. After all, Diameter is all the rage today as that is where all the growth is. There are lots of Diameter market size reports but alas, no new SS7 market size reports that I can find. In fact, I think the last one was many years ago and I probably have it.

Tagged: 4G, Alcatel-Lucent, Application programming interface, Application programming interface key, Bahria Town, Customer, Data, Denmark, LTE (telecommunication), Short Message Service : Related Tags: networks, signaling, protocol, years, because, network

Recognizing the Similarities Between WebRTC and VoIP

November 11, 2014

Next week I’ll be giving a keynote at the WebRTC Conference and Expo V. When I last gave a keynote at this show, in June of 2013, WebRTC was full of promise. Back then, WebRTC was a disruptive technology that would revolutionize the world. But I challenged the industry then to create meaningful applications or else WebRTC would flounder and take time to become accepted.

Tagged: Alastair Cook, Andrew Strauss, Andy Flower, Apple Inc., Associated Press, District attorney, England, Kevin Pietersen, Matt Prior, Oklahoma : Related Tags: revolutionize world, background stage, webrtc, still, background, keynote

Outlining the FUture of SEamless COmmunication at FUSECO

November 4, 2014

Next week Dialogic will be on a panel at the Fuseco Forum in Berlin, which is a forum about the “future of seamless communication”. We’re on the “Towards 5G” panel with Vodafone, Orange, Telenor and the European Commission, which should be interesting. 5G today is a nebulous set of letters since I can’t send you someplace to read about the specs since no specs exist today. 5G is a concept that seems to have sprung from “OK, We Rolled out LTE, Now What’s Next?” coupled with “A Major Mobile Next Gen Network Comes Along Every 10 Years, So We Need the Next One in 2020”.

The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

October 28, 2014

I was recently asked to talk to some of our many contact center customers about the new contact center trends. It struck me that all the trends I’ve seen over the years all pivot around one theme – how to both improve customer service yet also decrease costs. This is not an easy thing to do, yet it’s always lurking in the background with contact centers. And this is one of the reasons, if not the key reason, contact centers embrace new technology.

Previous 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 ... 48 Next