Industry Insight

Purchasing communications infrastructure equipment for your business, whether it’s data routers, SBCs or phone communication systems is difficult.  There are many vendor choices and a myriad of features for each system that can be confusing. In this blog series I want to try to simplify the choice by calling attention to a few details.

Business phone systems are not as simple as connecting the PSTN to a phone system in a building where all of your employees’ work.  

Chances are you have talked to a Chatbot and didn’t even know it.  Like most contact center innovations, Chatbots have been driven by the oxymoronic need to both reduce costs and provide better service.  And as speech recognition and text to speech programs and computing power have both improved and come down in cost, the advent of computer driven speech into the contact center occurred.   In fact, right now, both Google’s and Microsoft’s speech recognition claim to be 95% accurate, which happens to be as accurate as a human brain.

As an enterprise, why should you care about 5G?  I mean, after all, it means new phones, new bring your own device, new payment plans, etc.  A potential headache since all the other new mobile improvements have inevitably meant that to the IT manager.

However, let’s think about this a little differently. 

Two weeks ago I wrote about fax, last week I wrote about voice and this week I will write about text.   While most of us have “heard” that texting is decreasing, it’s important to understand what the definition of texting is in that context.  Sure, text in the context of carrier based person to person SMS texting is declining.  But if you add in the various incarnations of the text “substitutes”, or messaging apps, such as WhatsApp, Facebook, Apple Message, Skype, Jabber, HipChat, etc.

The last couple of weeks I explored the topic of SIP Trunking.   One of the benefits I discussed is that cloud based solutions can now be offered to the enterprise.  Faxing is a great solution to be offered in the cloud.