Jim Machi : Industry Insight
Jim Machi

Unified Communications Murkiness

Everyone is talking about UC these days.  But what is it?  And why hasn’t everyone deployed it yet? First of all, UC...

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HPE Composable Infrastructure Turns Data Centers into a Mini-Google

Fans of search engine history likely know that Google benefited greatly due to the timing of its launch. Whereas Yahoo launched when...

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See a Top 10 Tech Speaker at IoT Evolution in July

The tech space is moving so incredibly quickly that you have to attend conferences, webinars and scour the news to be aware...

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SIP Trunks and Whaaaat???...Gateways...but not SBCs?

Back in March, I wrote a blog about the PSTN sunset. But in reality legacy technologies are still in use.  I know this since...

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Waiting on the Channel

Whether it is TPX CEO Richard Jalkut or other channel executives, providers are impatiently waiting on the channel to jump off...

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Solving the Data Analytics Skills Gap

Data analytics is doing absolutely amazing things for companies... Recently, Vodafone worked with a venture-backed company Celonis to improve efficiency. The results...

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Don't Judge the Microsoft Surface Pro by its Reviews

Disclosure: we use an iPad Pro and iPhone and a Microsoft Surface Book on a daily basis so you can see we...

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Software Media Servers Help CPaaS Offerings Such as GENBAND Kandy

April 18, 2017

Cloud communications are giving customers deployment options they never had before. Big data centers running ‘you name it’ communications functions and software are giving customers pay–as-you-go and subscription purchase options for their communications needs, thus reducing upfront CAPEX expenses. 

Within that paradigm, platform as a service offerings such as Genband Kandy give these customers the ability to create their own applications.

Is Cloud Infrastructure Swallowing Up NFV?

April 11, 2017



Service Providers want the infrastructure to be able to scale up (and down), they want to move CAPEX to OPEX, and they want lower overall costs.  In other words, they want the same benefits, the same end game as “True NFV,” but possibly obtain this from running an infrastructure Virtual Machine in a cloud such as Amazon EC2.

And voila, we have telecom infrastructure running on Amazon web services.  This is easier to do.

Cloud-Based Telecom Infrastructure Evolves

April 4, 2017

There is no doubt that telecom infrastructure is moving to the cloud.  Over the past 20 years, the move from purpose built hardware to software running on COTS servers has yielded measurable benefits to service providers, such as lower costs and improved serviceability.  The next natural step forward from COTS is running the software-based infrastructure in the cloud because additional benefits will continue. The benefits of cloud-based infrastructure are as follows:

  • CAPEX Savings (plus the ability to move expenditures to OPEX)
  • OPEX Savings
  • Accelerating Service Velocity

For more details on the benefits of cloud-based infrastructures, read our white paper.

The New Guard in Telecom: Amazon and Facebook

March 28, 2017

Mobile World Congress, for me, has always been a combination of looking forward towards our future while at the same time reflecting on the massive changes I’ve seen in this industry.  I mean, years ago, who would have thought that Microsoft today would be both a large service provider and  an enterprise PBX behemoth via Skype for Business / Lync? (And I remember when Microsoft insisted Lync or whatever they called it back then was NOT a PBX.)  More recently we’ve seen Facebook and Amazon respectively become huge movers and shakers.  I saw it all in full force at MWC.

What does having no PSTN lines really mean?

March 21, 2017

There are firm actions starting to take place about PSTN sunset.  What this means is that our landline networks that we grew up with will cease to exist – they are too costly to continue to support.  Effectively, the VoIP movement that started in the mid 1990s will have “won.”  And what a swift victory that has been.

Countries will have various PSTN sunset dates. 

The Importance of Good Call Progress Analysis with Software Media Servers

March 14, 2017


Robo-Calls are rightly getting negative press and regulation. But Call Progress Analysis (CPA) has many legitimate uses beyond enabling Robo-Calls. Dialogic has been getting quite a few questions lately about software based CPA because of the legitimate uses as discussed last week.

CPA was first enabled via sophisticated algorithms that first started being employed via DSPs. But as hardware such as call processing boards have morphed into software modules, the CPA algorithms might not be quite the same.Host processing, say using Intel CPUs, may not be as powerful.

Call Progress Analysis is Not the same as a Robo-Call

March 7, 2017

Robo-calls are making the news lately.  I even wrote a blog about them last year. We all hate getting those calls. While most contact centers follow the rules, there are companies that don’t and they are the ones that cause consumer frustration. 

What's Going on at MWC 2017

February 28, 2017

I’ve been at Mobile World Congress one day so far.  5G is everywhere and around every corner and under every rock.  Can’t get away from it.

It’s also clear that I was right about seeing IoT and Cloud messaging everywhere.

How Service Providers Can Avoid Becoming A Bit-Pipe

February 21, 2017

I was recently talking to STL Partners / Telco 2.0 and we had a discussion about service providers now facing the similar disruption from over-the-top (OTT) players in enterprise communications as they saw with consumers. It’s an interesting issue. The “bring your own” app phenomenon has started, and enterprises are starting to see their  employees bringing WhatsApp and WeChat to the office to use for work, similar to how I brought non-enterprise Skype to the office to use.  WhatsApp has even announced business integration plans.

What to Expect at MWC 2017

February 14, 2017



Mobile World Congress is coming up soon and it’s always fun to speculate on industry marketing trends one might expect to see.  First of all, with a generally poor 2016 for telecom infrastructure vendors, which comprise the bulk of the companies with MWC booths, we’ll probably see an overall muting of far out expensive “come look here” marketing and parties. I do expect to see three main trends, though:

  1. IoT messaging will be everywhere.  I might even see drones flying around with little marketing banners, though I doubt the GSMA would allow that. 
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