Jim Machi : Industry Insight
Jim Machi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Huawei Places the World's First 5G VoNR Video Call

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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IGEL Advances Future of Work

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tata Communications and Cisco Collaborate on SD-WAN

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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How to Win the 50-Year-Old China Trade War

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Extreme Elements Enables The Autonomous Enterprise

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Cure Charge Anxiety with the Versatile ChargeHubGO+

One of the biggest challenges many of us face is charge anxiety and this problem has gotten worse thanks to USB-C. Personally,...

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Pros and Cons of Hosted vs. On Premise Phone Systems (Part 2)

June 25, 2018



In Part 1 we discussed some of the considerations that would affect a cloud vs on-premise solution. Now I’d like to start digging in.

Let’s start with cost.  A voice communication system that is in your building (sometimes also called on-premise or customer premise equipment (CPE)), has larger upfront costs. 

Pros and Cons of Hosted vs. On Premise Phone Systems

June 19, 2018



Purchasing communications infrastructure equipment for your business, whether it’s data routers, SBCs or phone communication systems is difficult.  There are many vendor choices and a myriad of features for each system that can be confusing. In this blog series I want to try to simplify the choice by calling attention to a few details.

Business phone systems are not as simple as connecting the PSTN to a phone system in a building where all of your employees’ work.  

Small Businesses Have Unique Needs When it Comes to Communication Systems

June 5, 2018


If you have a small business, chances are you have a business communication phone system someplace on premise.  That PBX communication system is probably old, probably in some closet and maybe you can’t even get support on it anymore.  And maybe the place you buy your telephony solutions from has brought this up more than a few times.   And if you a starting a new business, you need to get a telephony solution in place, because no matter how hard you try, you can’t just deal with the outside world with a website and email.  

ChatBots are Marching

May 28, 2018


Chances are you have talked to a Chatbot and didn’t even know it.  Like most contact center innovations, Chatbots have been driven by the oxymoronic need to both reduce costs and provide better service.  And as speech recognition and text to speech programs and computing power have both improved and come down in cost, the advent of computer driven speech into the contact center occurred.   In fact, right now, both Google’s and Microsoft’s speech recognition claim to be 95% accurate, which happens to be as accurate as a human brain.

Why is the PSTN Long Tail So Long?

May 22, 2018



Even though VoIP and IP communications in general is now dominating all landline communications, why is the PSTN still there?  Why doesn’t it just “go away”.   After all, there have been discussions about the PSTN sunset for at least the past 8 years that I know of.  This is mostly  driven by how hard it is to service the old equipment and that fact that new services we are used to using on our mobile phone wouldn’t possible with the current PSTN.  

As an enterprise, why you should care about 5G

May 15, 2018


As an enterprise, why should you care about 5G?  I mean, after all, it means new phones, new bring your own device, new payment plans, etc.  A potential headache since all the other new mobile improvements have inevitably meant that to the IT manager.

However, let’s think about this a little differently. 


Characteristics of an Enterprise SBC

May 7, 2018

 

 As enterprises move to IP voice services and SIP Trunking, enterprise SBCs are required as a border element to protect the enterprise network from the outside IP network it is connecting to.  And that enterprise SBC will likely be connected to a PBX, so there are requirements, beyond network to network peering SBCs that demarcate two service provider networks, that an enterprise SBC will need to have.  

Is Texting Still Growing? Depends.

May 1, 2018





Two weeks ago I wrote about fax, last week I wrote about voice and this week I will write about text.   While most of us have “heard” that texting is decreasing, it’s important to understand what the definition of texting is in that context.  Sure, text in the context of carrier based person to person SMS texting is declining.  But if you add in the various incarnations of the text “substitutes”, or messaging apps, such as WhatsApp, Facebook, Apple Message, Skype, Jabber, HipChat, etc.



Why We will need Voice Services

April 24, 2018

Why Not Move to Cloud Fax?

April 16, 2018

 

The last couple of weeks I explored the topic of SIP Trunking.   One of the benefits I discussed is that cloud based solutions can now be offered to the enterprise.  Faxing is a great solution to be offered in the cloud.  

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