Jim Machi : Industry Insight
Jim Machi

Tesla Model X Beats Lamborghini Aventador

Lambo Engineers Should be Hiding Under RocksHaving your supercar beaten by an SUV is beyond embarrassing. Heads should be rolling all over the...

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Intermedia Anti-Phishing Tools for Small Business

Large companies generally have IT teams to deal with phishing attacks but really, there is no perfect defense from a determined phisher...

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How Technology can Eliminate White Supremacy

As our country is mired in race debates, it's interesting to see how technology has inadvertently begun to actually reduce the number...

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IoT and Real-Time Communications Convergence (Part 1)

At first glance, it might seem oxymoronic that IoT and real-time communications would converge.  I mean, IoT is all about sensors...

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The Long Tail of Cybersecurity

The long-tail, a term coined to describe the ability for organizations to sell vast amounts of products in small quantities accurately describes...

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MVNO's Need Their Own Infrastructure To Differentiate

Mobile Virtual Network Operators (MVNOs) are increasingly investing in their own infrastructure. Why?  Because running on someone else’s mobile network and trying...

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Newfies-Dialer Founder Belaid on Voice Broadcasting, AI, Chatbots

Areski Belaid, Star2Billing CTO and founder, as well as Newfies-Dialer explains his company's services that can push a business and especially contact...

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Do We Really Need 5G Right Now?

May 30, 2017

Last week, I wrote about how great of a tool the Cisco VNI is for mobile trend analysis and how it might not be best to use as THE ONLY definitive future forward-looking mobile trend predicter. The reason I really started looking at the Feb 2017 report, though, was because I wanted to see what it said about WiFi offload. I just went off on a tangent last week.  This week, I return to the topic of WiFi offload.

Is the Cisco VNI Right?

May 23, 2017


I come across many business plans that utilize the Cisco VNI, and these business plans and business often speak of it as gospel.  I’ve even seen other analyst reports refer to the Cisco VNI as well.  The Cisco VNI has been a great tool for many of us in the industry, and I have been reading it for as long as it’s been available, which is at least 10 years running.  And it’s a great tool for sure, one of the best. 


The Rise of AI in Communications

May 16, 2017



Data, Data everywhere but not a byte to think



Data, Data everywhere buy why are the bytes not linked?

As economical compute power behind telephony offerings have increased (through more increased processing power whether in the cloud or on premise), we have seen a rise in analytics relating to the specific offering.  This is either to help improve customer service, or help reduce OPEX because a better understanding of what is actually going on in the network can be readily seen. 

ITW - Will There Ever Be A Return To The Good Ol' Days?

May 9, 2017


International Telecoms Week (ITW) 
is where all the interconnect carriers come to work out minutes exchange pricing and routes.   Dialogic has had a consistent presence for over 15 years -  not because we do any minutes exchange, but because we have a large customer base of carriers using our softswitches and SBCs that do. As such, just like MWC, this is a great place to meet with our customers and prospects.

But this is a challenging industry. 

Is It Over for SMS?

May 2, 2017

According to some research from the GSMA, all is not lost with the SMS battle against the IP messaging services. With WhatsApp, Facebook Messenger, and WeChat at about 1 billion monthly active users, it would seem that it’s just a matter of time before SMS becomes extinct.  However, according to this report, “SMS retains its lead in markets that were early adopters of unlimited SMS bundles,” which makes sense. Start using it and you get used to it, especially if there are no extra charges.

Can a Class 4 Softswitch run in the Cloud?

April 25, 2017


Can a Class 4 softswitch really run in the cloud?  This was a question I got at Mobile World Congress from a prospect because he was questioning whether a core telecom infrastructure node can actually run in the Cloud / AWS. The answer is yes, for sure - the networks have improved so much, and AWS has been running many mission critical, latency critical apps outside of telecom that a switch can certainly run in AWS. In fact, we have made the Dialogic NGN Softswitch and IMS MGCF (Dialogic ControlSwitch System) run on AWS and have already sold it and deployed it with customers.

Software Media Servers Help CPaaS Offerings Such as GENBAND Kandy

April 18, 2017

Cloud communications are giving customers deployment options they never had before. Big data centers running ‘you name it’ communications functions and software are giving customers pay–as-you-go and subscription purchase options for their communications needs, thus reducing upfront CAPEX expenses. 

Within that paradigm, platform as a service offerings such as Genband Kandy give these customers the ability to create their own applications.

Is Cloud Infrastructure Swallowing Up NFV?

April 11, 2017



Service Providers want the infrastructure to be able to scale up (and down), they want to move CAPEX to OPEX, and they want lower overall costs.  In other words, they want the same benefits, the same end game as “True NFV,” but possibly obtain this from running an infrastructure Virtual Machine in a cloud such as Amazon EC2.

And voila, we have telecom infrastructure running on Amazon web services.  This is easier to do.

Cloud-Based Telecom Infrastructure Evolves

April 4, 2017

There is no doubt that telecom infrastructure is moving to the cloud.  Over the past 20 years, the move from purpose built hardware to software running on COTS servers has yielded measurable benefits to service providers, such as lower costs and improved serviceability.  The next natural step forward from COTS is running the software-based infrastructure in the cloud because additional benefits will continue. The benefits of cloud-based infrastructure are as follows:

  • CAPEX Savings (plus the ability to move expenditures to OPEX)
  • OPEX Savings
  • Accelerating Service Velocity

For more details on the benefits of cloud-based infrastructures, read our white paper.

The New Guard in Telecom: Amazon and Facebook

March 28, 2017

Mobile World Congress, for me, has always been a combination of looking forward towards our future while at the same time reflecting on the massive changes I’ve seen in this industry.  I mean, years ago, who would have thought that Microsoft today would be both a large service provider and  an enterprise PBX behemoth via Skype for Business / Lync? (And I remember when Microsoft insisted Lync or whatever they called it back then was NOT a PBX.)  More recently we’ve seen Facebook and Amazon respectively become huge movers and shakers.  I saw it all in full force at MWC.

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