Jim Machi : Industry Insight
Jim Machi

Chelsea Manning: Top U.S. Traitor and Leaker, May Become Senator

History Will Remember the U.S. Government as Going too Easy on Hackers and Leakers Photo courtesy of APThe United States made a...

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The End (and Beginning) of a Good Thing

After approximately 13 years and over 650 Tuesday morning blogs for Dialogic (and actually one last Thursday and this past Sunday), this...

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STP's Just Keep Going

  When I’m meeting with customers, usually I do a brief overview of our product line.  While we have all the cool...

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The Evolution of the Software Media Server

As part of Intel in the late 1990’s the Dialogic division saw a window into the incredible processing power of the forthcoming...

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Considerations for Cloud Based SBC's Part 2

  As Infrastructure as a Service (IaaS) takes hold, which means there are key communications infrastructure nodes running your business that are...

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Chess Master Dorsa Derakhshani Left Iranian Oppression for the U.S.

The origins of chess are not 100% known. Historians believe it was invented in India or China but either way, it spread...

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IVR in the Age of Siri and Alexa; Evolve or Die

We'd like to apologize in advance for the dramatic headline of this post, especially the evolve or die part but there is...

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Network Slicing - An A La Carte Network Service in 5G?

October 17, 2017



I’ve been meaning to write about network slicing for a while.  When 5G was first being written about, network slicing was one of many hot topics about 5G. 5G, after all, is going to solve every potential mobile cellular issue we’ve ever come across. At least it seems that way. 

Building Scalable Video Applications

October 10, 2017


“In Many Cases, Media Servers Make or Break the Real-Time Video Application.”  

So it says in the beginning of the white paper “Building Real-Time Video Apps that Scale” written by BlogGeek.Me. I couldn’t agree more considering media servers are at the heart of real-time communication applications.

With respect to video and real-time communciations, there are various methods required to create the best video applications, depending on the application. One method is to use a centralized approach where differnet media formats may be transformed to single format and then sent out. 

Network Monitoring Provides More Than Just Lawful Intercept

September 25, 2017

Both enterprise and service provider networks, whether PSTN-based, cellular or mobile-based, or IP-based, provide monitoring ability to the administrators of the network.  Most of the network monitoring involves providing analytic information so the network administrators know how the network is behaving.  Some monitoring involves line tapping, both for “lawful intercept,” and in the case of call centers, to help (or hopefully) improve your experience.  Let’s take a further look at some specific monitoring applications.

SIP Trunking Options for Mixed Networks

September 19, 2017

Back in June, I wrote a blog about using Gateways for SIP trunking if there are PSTN lines inside the enterprise.  And this makes sense for sure given 40% of enterprises are still PSTN on their internal networks.

But there are other options for interfacing your enterprise with a SIP trunk. Certainly, an SBC is a great choice if you have SIP throughout your network. 

Using Chat Programs for Payments

September 12, 2017


Mobile payment has been around for some time.  In some cases, there are mobile apps you can download from your bank, allowing you to do with your smartphone whatever you can do online.  There are also services like PayPal for person-to-person or person-to-business payments and mobile wallets such as Vodafone’s m-Pesa, which is branchless banking.

But there is an increasing trend to use chat platforms to perform financial transactions. 

IoT and Real-Time Communications Convergence (Part 2)

September 5, 2017


In my August 15th blog, I introduced a whitepaper we have about IoT and Real-Time Communications.  I’ve gotten a few comments about that blog and whitepaper along the lines of “I hadn’t really thought of that” to “it’s inevitable.” The reason Dialogic wanted this whitepaper and is making it available are for those very reasons – to get people to think about what might be possible.  Our industry knows real-time communications very well and there is opportunity for us to grow there.

The graphic above shows potential intersections between IoT and video real-time communications. 

How Will Artificial Intelligence Be Used In the Contact Center?

August 29, 2017

As I have written about many times before, contact centers have always been at the forefront of technological innovation.  That is because they are driven to both reduce costs while increasing customer service. That is why IVRs, speech recognition, remote agents, and VoIP, to name a few, have become entrenched in the contact center.

A natural evolution from an IVR is utilizing AI and chatbots.

IoT and Real-Time Communications Convergence (Part 1)

August 15, 2017

At first glance, it might seem oxymoronic that IoT and real-time communications would converge.  I mean, IoT is all about sensors reporting information right?  I would say yes, mostly right. 

MVNO's Need Their Own Infrastructure To Differentiate

August 8, 2017

Mobile Virtual Network Operators (MVNOs) are increasingly investing in their own infrastructure. Why?  Because running on someone else’s mobile network and trying to differentiate via marketing / branding isn’t good enough anymore.  So MVNO’s are putting in some of their own infrastructure to use with the host network to create functional differentiation in addition to the marketing differentiation.

Future of the Multifunction Peripherals (MFP)

August 1, 2017



MFP’s (Multifunction Peripherals) take up valuable real estate in an enterprise office environment.  As the world goes more digital and more green, it stands to reason that there will be less printing, less scanning, and less faxing. But they will remain essential to the office for when you do need to print, scan, or fax. So, what can you do with them to maximize the real estate?

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