Jim Machi : Industry Insight
Jim Machi

Cybersecurity and the Terrible, Horrible, No Good, Very Bad Week

There are perhaps four major cybersecurity incidents in my mind which are world-changing. The first is the OPM data breach which allowed...

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Value-Added Services in the VoLTE World - Enterprises

From an enterprise value-added services perspective, voice conferencing could be a good one.  Enterprises still need to host conferences, so conferences that...

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Value-Added Services in the VoLTE World - Leveraging the Device

Looking at the subscriber from a different perspective, that is, one who is going to use the mobile device as an on-ramp...

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Value-Added Services in the VoLTE World - RCS

Mobile Value-Added Services (VAS) has historically meant any kind of service beyond voice where the service provider could charge an additional fee....

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You Can Get Fired for Choosing Dropbox: A True Story

An MSP is contacted by a publicly traded company looking for help managing their IT. When the MSP goes to the company...

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Open Source Software and NFV

Early this year, Dialogic commissioned STL Partners to find out more about how service providers view open source software in their networks.  I’ve...

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Research Firms Missed Again on UC

MarketsandMarkets states that the UCaaS market size is expected to grow from USD 17.35 Billion in 2016 to USD 28.69 Billion...

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M2M= Wingman to IoT and RTC

July 12, 2016



Last week, I discussed how IoT is changing the telecommunications industry, and the vast amount of data the industry will have to support (158 million years worth of HD video). Be sure to read part 1 if you missed it.

What will happen is that there will be APIs that enable services and applications to be generated from all this analysis of the data. We are seeing API conferences pop up and this is the key reason why. 

Relationship between IoT and RTC

July 5, 2016


Device connectivity and the Internet of Things (IoT) is taking the industry by storm.  IDC estimates that over 29 billion devices will be connected to the internet by 2020.  Cisco estimates over 50 billion connected devices.  And these devices will drive new industries and revenue streams to the tune of over $1.7 trillion dollars by 2020. 

Voice Revenue Decline - Scary or Under Control?

June 28, 2016


In March, Chetan Sharma released a 2015 US Mobile Market update report.  There are many interesting points in this report, but one thing I want to talk about today is that voice revenues declined by 24% and messaging revenues declined by 18%.  Wow, that’s a lot.  And since the overall mobile market increased in the US, that means data service revenue is increasing quite a bit. 

WebRTC and Cloud-based PBX - Can.do

June 21, 2016

A few weeks ago I attended and spoke at ByNet Expo in Israel. I spoke in the telecom track about the “Agile Network.”  Part of what I was talking about was the value of WebRTC and NFV going forward in terms of the profound impact and changes these technologies will have on telecom. 

During this event, I had an opportunity to meet with a number of our customers. 

Cisco VNI Repot on IoT / M2M connectivity

June 14, 2016

The Internet of Things is all about connectivity of everything.  While some IoT connectivity will be from wired devices and sensors, much of it will be from mobile connections.  But how does one measure mobile IoT adoption? According to the February 2016 Cisco VNI report, measuring the growth of smarter end-user devices and M2M connections is a clear indicator of the growth of IoT. 

Most Forgotten App Development Best Practice

June 7, 2016

On April 19, Dialogic’s Alan Percy hosted a webinar on “Application Development Best Practices.”  To listen to the webinar, please click here.  While I was listening to that webinar, I had my Product Management hat on.  In my blogs, I typically write about what’s going on in the market, but today will be different. I’m going to get into my product management persona for a bit.

Cisco VNI Report on Mobile Video

May 31, 2016

The past few weeks, I have mentioned the February 2016 Cisco VNI report to make some points about WiFi.  However, the Cisco VNI report also has some other very interesting information that I wanted to point out in the next few blogs. 

Today, I want to make some points about mobile video. 

ITW and the Importance of Services

May 24, 2016

As many of you know, ITW has historically been about wholesale voice minutes exchange.  But as voice minutes exchange has lessened in importance in the industry (due to OTT Peer to Peer offerings such as Skype, etc.), this show has been more about what these minutes exchangers should do to grow.  As an example, a couple of years ago, I created a marketing piece specifically for this show about HD Voice due to the coming VoLTE offerings or WebRTC offerings, and transcoding this to other formats so that HD voice minutes could be part of an offering.  People looked at me askew those few years ago.

The Growing Importance of VoWiFi Beyond VoLTE

May 17, 2016

Last week, I wrote about the importance of VoWiFi as an extension to the VoLTE strategy.  When you look at the chart in this blog from the February 2016 Cisco VNI, and you see the explosion of VoWiFi, it may be tempting to say “wow, who needs VoLTE?” But remember that many of those VoWifi minutes will be generated  because it will be a part of the whole service provider VoLTE strategy, utilizing the phone number to take the call, and minimizing the minutes.

But VoWiFi is not simply an expansion of VoLTE.  While some of those minutes in the chart above will be coming from VoLTE, some will be coming from another phone number source: “roaming.”  Land line service providers or MVNOs can expand their footprint to allow roaming wherever there is a WiFi hotspot.

The Growing Importance of VoWiFi

May 10, 2016

VoWiFi is not new.  Many of us have been using VoIP through the likes of Skype or Lync for many years and VoWiFi through the mobile versions of these VoIP offerings.  In the context of this blog though, VoWiFi is about getting calls on your mobile phone number.  Since VoLTE is IP-based, using VoWiFi as an extension of VoLTE makes sense.  

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