Jim Machi : Industry Insight
Jim Machi

NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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Skyping Along

January 10, 2012

Two years ago, Skype was doing about 13% of all International minutes.  One year ago, Skype was doing about 20% of all International minutes.  We should find out soon what the research analysts think Skype’s percent of 2011 International minutes is, but I’m guessing it will be over 25%, perhaps even approaching 30% for 2011. 

The Premise Network, Part 3

January 3, 2012

A few weeks ago, I explored how fast networks and cloud computing are impacting the Premise Network.  This week, the final blog of this series, let me explore some of the apps that could attach themselves to this kind of “new CPE” network.

First of all, we see some movement of so-called “non-essential” apps to the cloud.  A typical one falling into this area is fax. 

2012 Predictions! Oh No!

December 20, 2011

It’s the time of year to make some predictions.

  1. 2012 will be year of interactivity.  What does that mean?  The increased penetration of smartphones worldwide, with worldwide 3G network buildout, will enable more mobile interactivity via social networking tools like Facebook and Skype instant messaging. 

Scoring Last Year's Predictions! Oh No!

December 13, 2011

Last year, I made 5 predictions for 2011.  Let’s be honest and see how I did?

 

1.

Just in Time for the Holidays...Fast, Fast , Fast , FAST!!

December 7, 2011

The Future Premise Network, Part 2

December 6, 2011

Last week, I level-set on what a typical Premise Network might look like today. Advanced networks, including mobile networks, are impacting the definition of the premise though and so this “typical” concept is evolving rapidly.  More and more people are connecting to the enterprise network via mobile devices, even on mobile devices the IT people wish they wouldn’t connect with.  But customer desire is overwhelming the IT people and these devices are coming to the enterprise networks, whether IT managers like it or not. 

The Future Premise Network, Part I

November 29, 2011

Two weeks ago, I presented at the US Telecom Voice Innovation 2011 Conference on the topic “The Premise Network.”   While it might not sound so interesting, the Premise Network is undergoing much change because work is not just a place to go anymore, it’s a state of mind.  The talk was mostly about the future of the premise network, but before I got to that, I needed to level set on what a typical premise enterprise network might look like.  In my estimation, “typical” means there is likely still a traditional TDM network, but only because it’s there and exists and IT doesn’t want to rip it out and remove it, and there is a VoIP network as well.  There is no doubt that on most enterprise networks, VoIP is there and is either the lead communication network overall, or major pieces of the enterprise network have been totally VoIP enabled. 

My iPad, One Year Later

November 22, 2011

About a year ago, I got an iPad to use at work.  About a month after I got it,  I predicted I wouldn’t use it too much since I found the iPad great at consuming content but not creating content.  And I create a lot of content, for instance this blog (yes, this is content to some folks).

Now that the holiday season is upon us and many people out there will be finding iPads in their stockings, I figured I’d tell you how in fact I used mine. 

Mobile Payments and the Role of SS7

November 15, 2011

Back in June, I wrote a blog about mobile commerce and using your phone to pay for services, or using your phone to enable mobile banking.  These are all huge growth opportunities for the industry. 

I wanted to follow that up with some comments about how this works. 

Pure Kryptonite for SMS?

November 8, 2011

The last few months, I have been thinking a lot about SMS.  We’ve had customers deploy and develop voice and video SMS solutions, which are innovative in their own right, and we’ve seen what Twitter can do.  But at a very high level, what is the future of SMS?  

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