Jim Machi : Industry Insight
Jim Machi

Yamaha Brings Audio Expertise to UC

"People don't always understand the value of audio in meetings," said Randall Lee, Director Strategic Channel Marketing at Yamaha Corporation when speaking about the...

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Cyara: Don't Forget the Customer Experience in Digital Transformation

As companies embrace digital transformation (DX), they shouldn’t forget about the customer experience (CX) says Elizabeth Magill, Senior Director, Product Marketing at...

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Stack8: Achieving the Promise of UC and UCaaS

When it comes to UC, quite often, integrators leave when a system is technically up and running, not when it is optimally...

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Hate Calling Companies? 10 Digit Communications Has the Answer

And that answer ironically is, not to answer - by voice anyway... If you have kids, are a kid or know kids (I...

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ZaiLab Powers the Contact Center via AI, ML and AWS

The breathtaking pace of technological innovation has meant that companies have been able to punch beyond their weight class. In other words,...

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Pareteum Lets Carriers and Companies Quickly Integrate Global Mobile Services

Abstraction in tech adds value. Look no further than portable document format or PDF for an abstraction format for documents that revolutionized...

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What's the Story Behind the Sangoma Digium Deal?

  I’ve been asked 2 main questions since it was announced that Sangoma was buying Digium.  First is “what’s the real story?”  ...

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A view of the African telecommunications market - moving towards solutions

November 20, 2012

(This blog is the 3rd in a 3 part series.)

According to Wireless Intelligence Q3 2012 data, Africa is the world’s fastest growing region for mobile, as 3G passes the 10% mark for all wireless subscriptions on the continent.  And there is a huge upside as Wireless Intelligence also reports that African mobile penetration is just 33%, so the upside is tremendous.  There are even LTE rollouts in some countries.  This is important since as seen in other parts of the world, 3G or better is a tipping-point since this represents mobile on-ramp technology due to the speed of the 3G connection. 

A view of the African telecommunications market - the challenge

November 13, 2012

Last week I looked at the reality of the African telecommunications market.  Today I will look at the challenge ahead.  

In Africa, satellite technology, not nearly the speed of fiber or advanced wireless networks, is used often as a communication network and this definitely factors in to the speed of the networks, or lack thereof, discussed last week.

A view of the African telecommunications market - the reality

November 6, 2012

Dialogic has a long and rich history in the African telecommunications market.  We value our business and customers in the region and estimate our products are deployed in over 80% of the countries on the continent.  On the eve of AfricaCom 2012 we look at the state and evolution of the African telecommunications market via a series of blogs in this space today, November 13th, and November 20th.

All emerging markets have the potential for explosive growth, and the African telecommunications market is starting to deliver on its immense promise. 

Baseball, America's Other Favorite Pastime (Besides Using Mobile Devices)

November 1, 2012

For many of us in the United States and Canada, the changing of seasons and the falling of leaves signifies the return of the Fall Classic. The World Series in baseball concluded one day before the Frankenstorm descended on the Eastern part of the US (and since I’m just getting internet access back today, I’m posting this late!), and the San Francisco Giants beat the Detroit Tigers to win the Commissioner’s trophy. If you couldn’t watch it at your home or at a sports bar, I hope you streamed it to your mobile device with MLB’s At Bat 12 application!

Here at Dialogic, we decided to get into the World Series spirit a few weeks ago, when we ran a contest for a one of a kind Dialogic Baseball.

Connecting at Gitex!

October 23, 2012

Last week, I attended the Gitex tradeshow in Dubai.  There are a lot of different sections to the tradeshow but overall, the show is huge.   The telecommish section is like a mini Mobile World Congress for the Middle East.  In fact, when I went into the booth section, I could have easily been at Mobile World Congress.



Visionaries Lead the Way

October 16, 2012

A visionary may have the ability to lead you out of the desert.  But for those of us in technology, who live every day in a fast-paced, ever-changing world, a visionary can help lead the way with “skating to where the puck is going to be” as Wayne Gretzky once put it.  Anticipating the future by understanding all that is happening to shape the future is a difficult task.  Not impossible, but difficult.

The Multimedia Enabled Cloud

October 9, 2012

When I was at IT Expo, I participated in a panel for the Cloud Communications Expo as part of the conference. The title of this panel was “Cloud Communications for the Enterprise.” We ended up having a good interactive chat with the audience which covered a variety of topics.

I had some material prepared that we never got to, so I figured I should discuss the concepts here. First of all, it’s important to know that just like there are different types of clouds up in the sky, there are different types of clouds that enterprises can use. There are private, public, and hybrid “in-between” clouds.

Blogging and Tweeting and Writing, Oh No!

October 2, 2012

Some of you may have noticed that a few weeks ago I entered the realm of tweeting. Some may ask “what took you so long?” Some may have just said to themselves, “You gotta be kidding me.” Well, to the point about what took you so long, it was really about making sure I would be able to follow through. If I do something, I want to make sure I will do it and I was worried about carrying through on the commitment. I already blog once per week like clockwork, and I frequently write articles on top of my “regular” job, so I was reluctant to enter the realm of Shaq, Kim Kardashian and the like. 

Who's Going to Deliver Mobile Video Services?

September 25, 2012

On October 4th, I will be speaking at the Mobility Tech Conference and Expo in Austin, Texas.

The title of the talk is called “When Visions Collide” and the abstract reads in part “Do service providers have the ability to make the transition to video calls or should we accept that these calls are going to be ‘Over the Top’?”

I’d like to explore that topic a bit in this blog prior to the talk next week.

Solving the Mobile Congestion Crisis, One Network at a Time [Infographic]

September 19, 2012

Lately, service providers have been facing an influx of subscribers who’ve been unable to complete phone calls or send text messages, or have experienced extremely slow data speeds, all the while having to deal with relatively small data caps! This poor mobile experience is partly due to the network congestion issues in the service provider’s mobile data networks. I think it’s safe to say we’ve all experienced this one way or another by now. And if you think it’s getting worse, it is!

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