Jim Machi : Industry Insight
Jim Machi

Genesys Bought Altocloud Because AI is the Future

Genesys has completed the acquisition of privately-held Altocloud Ltd., a cloud-based customer journey analytics provider founded and led by CEO Barry O'Sullivan.We...

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The Rise (Again, and again, and again) of Edge Computing

Where computing power resides is like a sin wave.  Just ebbs and flows from being centralized to being on the edge.  When...

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WWIII: Fight Between BigTech AI, Regulators and Lawyers is Coming

The EU's GPDR or allows General Data Protection Regulation which goes into effect next year includes a right to an explanation of decisions...

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EU GPDR Devastating to AI

Very important guest blog post originally found on Techzone360.Last September, a U.K. House of Commons committee concluded that it is too soon to regulate...

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Where is the Money in Communications Platform as a Service

How can today's wholesale carriers, operators and service providers meet the needs of those hanging on to PSTN and such while at...

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Where your UC solution should be is not the same for every business

There are quite a few debates about where a business Unified Communication solution should physically be located.  Should it be customer premise...

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CafeX Sees Call Center Converging with CRM

CafeX EVP Sajeel Hussain sees a convergence between the CRM space and contact centers and he's in a great position to know...

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Backhaul Optimization Technology Even in the Ethernet Backhaul World

June 12, 2012

Last week I talked about mobile backhaul and optimization of the backhaul playing a key role going forward. Another item to consider with backhaul is the movement of backhaul from TDM to Ethernet. There is significant movement in this space going on right now, with Ethernet growing and TDM declining as you would expect. And this trend will clearly keep going as the wireless industry moves to 4G/LTE.

Additionally, this large market and shift to Ethernet backhaul has attracted the attention of the Metro Ethernet Forum (MEF), who have announced Carrier Ethernet 2.0 and their “Mobile Backhaul Initiative.” Essentially, Carrier Ethernet 2.0 enables multiple classes of service over interconnected networks.

The Case for Backhaul Optimization Technology

June 5, 2012

We all understand that mobile subscriptions are growing, and that pretty soon there will be more connected mobile devices on the planet than there are people. And I’ve written in this space before about the Cisco Visual Networking Index, which gives interesting information about past and future mobile data use. One interesting tidbit that came from the last report from February 2012 is that although smartphones represent only 12% of total global handsets today, they account for over 82% of global handset traffic. 

SBCs: A New Necessity for Service Providers and Enterprises, Part 3

May 29, 2012

Three weeks ago, I wrote about the benefits that Session Border Controllers (SBCs) can have for both service providers and enterprises. This week, I’d like to talk about some new applications that SBCs can help enable.

Traditionally, there have been  two general "use cases" for an SBC:

  • As an "interconnect" device located at the "peering" border, or Network-to-Network Interface (NNI), between interconnecting carrier network
  • As an "access" device, in which the SBC protects the edge of a service provider network and provides SIP trunking to an enterprise. 

The Mobile VAS Ecosystem

May 22, 2012

Last week in Thailand, Dialogic held an event for our APAC customers. Although Dialogic is evolving to provide more and more service provider infrastructure products like Softswitches, SBCs and mobile backhaul optimization solutions, the technology enabling part of our business continues to remain vital and important. As such, it was natural for us to hold an “Innovation Panel” where we got a mix of Value Added Service (VAS) solution providers, Dialogic GMs and an analyst to discuss the VAS ecosystem. APAC has always been at the forefront of innovative VAS applications, being the birthplace (on Dialogic enabling technology of course!) of CRBT, Mobile Radio, Voice SMS and countless other VAS applications. 

Real, Live Video Conferencing of Smart Devices on LTE, WiFi and 3G

May 15, 2012

Last week at CTIA, during a scheduled press conference on May 8th at 11:00AM, Dialogic demonstrated the future of video conferencing by tying together collaborative input including live people and video streams, on various devices, on various advanced networks, in a single video conference.

What is so special about this? Well, it’s believed to be the first public demonstration of its kind.

SBCs: A New Necessity for Service Providers and Enterprises, Part 2

May 8, 2012

In my blog from last week, I talked about today’s communications network environment and how Session Border Controllers (SBCs) are critical when it comes to interconnecting TDM and IP networks. This week, I’d like to talk about the specific benefits that SBCs offer service providers and enterprises.

Basically, there are many things that an SBC can do well.

Session Border Controllers: A New Necessity for Service Providers and Enterprises, Part 1

May 1, 2012

Today’s communications networking environment is rapidly changing and very complex. IP has become the new transport methodology for delivering voice and video services, while converged applications are growing quickly and video is expanding at exponential rates. More and more IP networks are being installed and used today as core networks, which until recently were considered "adjunct" networks connected to "core" TDM networks through gateways.

The Impact of $100 Smartphones

April 24, 2012

In last week’s blog I explored the surge in mobile data traffic. And when economical smartphones enter the scene, most likely throughout the course of 2012, the surge will simply continue. The IDC Asia “Confronting Telecom’s Network Challenge” report says, “Consumer behavior in these markets will be similar to that in mature markets. Consumers in mature markets have demonstrated an addictive nature to mobile applications…”

The Wireless Data Challenge

April 17, 2012

We’ve all read about the surge in wireless data traffic which has been happening for the past few years and is expected to continue going forward. You probably know people who own a smartphone and an iPad and a laptop and use all of those devices. Or you know people who are seemingly glued to their iPhones all day. So in your little world, you get it.

The Need for Data Speed: A Bizarre and Unexpected Trip to the Past

April 10, 2012

Last month, I was in Hong Kong for business. From an internet access perspective, I was expecting great things since Hong Kong has been a leader with internet access over the years. However; it turned out to be one of the worst internet connectivity experiences I’ve had in a hotel since the broadband era emerged. The hotel literally was at dial-up speeds for me.

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