Industry Insight

Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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Video Communications as an OTT App

September 11, 2012

Two week ago, I explored Voice as an OTT App. Looking at the Cisco VNI report, I went a little deeper into the Voice as a type of data than the high level reporting provided. In the course of doing that, I found that video communications, which is basically video calling, is larger than voice communications. Given that an Exabyte is 1024 Petabytes, in 2016 video calling would be over 30x more prevalent on a mobile data network than voice!

Tagged: mobile video communications, OTT app, video calling, video communications : Related Tags: video communications, video calling, voice calling, mobile networks, video, voice

The IP Network Interconnect Problem and the GSMA IPX Solution, Part 2

September 4, 2012

Two weeks ago, I introduced the concept of the IPX as a standardized interconnect service for IP networks. But what is required to be IPX compliant? One good place to start is by reading the GSMA IPX White Paper.

Tagged: bandwidth optimization, Global Multimedia Exchange, GMX, IPX, SBC, session border controllers, softswitch : Related Tags: service provider, quality service, service providers, white paper, added services, service

Voice as an OTT App

August 28, 2012

I’ve been writing a lot in this blog about the wireless industry’s movement to IP and its impact. One obvious impact is the amount of mobile data predicted to be passed along the mobile networks. I’ve cited the Cisco VNI report one source of this data, which you can look at below. One realization from viewing this data is that the on-ramp to the internet is increasingly coming from mobile devices.

Tagged: bandwidth optimization, IPad, OTT application, Skype, Wi-Fi : Related Tags: voice minutes, voice, mobile, people, minutes, networks

The IP Network Interconnect Problem and the GSMA IPX Solution

August 21, 2012

As the industry moves towards full-scale IP networks, the problem of interconnecting all these networks with the different service providers (each with their own IP networks) becomes glaringly important to resolve. And with discussions of a PSTN sunset happening in various countries around the world, full-scale seamless core IP network interconnection becomes ever more urgent.

Additional complexity is added because we’re not just only talking about voice now.

Tagged: IP networks, IP Packet Exchange, IPX : Related Tags: service providers, networks, service, mobile, framework, topic

Talking About SpeechTEK

August 14, 2012

Yesterday, I attended SpeechTek in New York. With all the hype and bling in our industry revolving around video and data, SpeechTek makes no bones about expanding beyond voice to include “multimodal” self service. However, Siri has revitalized speech itself, and I found the show fairly vitalized because of this. This show is definitely different than it used to be.

The SpeechTek website explains this change best: “Smartphone and tablet applications provide convenient and intuitive interactions by allowing customers to use different input methods (talk, touch, and type) and see and listen to results.

Posted in HD Voice

Tagged: HD Voice. SpeechTEK, Speech recognition, Speech synthesis, Speech technology : Related Tags: tablet applications, speech recognition, smartphone tablet, speech, speechtek, applications

The Promose of the African VAS Market

August 7, 2012

I was asked a question a few weeks ago about “the future” of value-added services in Africa. This question was deeper than it first appeared because the person asking me the question was really wondering whether VAS will be “required” once 3G services, and thus over the top services (OTT), become bigger over time in Africa. Before we really get down to answering the question, it’s important to remember that a value-added service is a service beyond voice that the consumer is willing to pay for. This does not necessarily mean that it has something to do with mobile broadband and smartphones.

Tagged: Mobile broadband, SMS, Value-added service, VAS : Related Tags: value added, added services, mobile broadband, added service, networks change, services

BYOD and HTML5

July 31, 2012

Last week I wrote about HTML5 and its impact on apps. One other potential impact of HTML 5 is that it will be less important that your IT department “hands out” specific devices to its employees. I remember just a few short years ago that Dialogic (like many companies) was a Blackberry organization. It just so happened I had the luck of having the first employee in the company who wanted to put his iPhone onto the Dialogic network (yes, you know who you are Vaughn).

Tagged: Blackberry, BYOD, Dialogic, HTML5, iPhone, Mobile device : Related Tags: security issues, personal device, device, devices, applications, employees

HTML5 and Its Impact on the Future Market

July 24, 2012

We just converted the last of our Flash graphics over to HTML5 on the Dialogic website. The difference is not discernible, as you can see below. But it got me to think more about HTML5 and its impact on the industry.

Tagged: Apple, HTML5, Mobile device : Related Tags: apple devices, operating system, mobile device, website, mobile, devices

Net Neutrality Back in the Spotlight

July 17, 2012

It’s been about a year and a half since I last wrote about Net Neutrality and it is back in the spotlight again. Right before July 4th, Verizon filed a legal brief that argues the FCC regulations on Net Neutrality violate their free speech and that the FCC really doesn’t have the right to issue the regulations. The timing for this filing, right before July 4th, is likely not an accident. But how does one make the leap to free speech from Net Neutrality?

Tagged: Network neutrality : Related Tags: service providers, tough issue, issue, providers, speech, service

HD Voice Isn't Just for Making Better Phone Calls, Part 2

July 10, 2012

So if you want HD Voice in your network, what do you need to do? From a phone call side, you need to make sure the phones you’re using support HD Voice and you need to make sure that the network you’re using supports HD Voice. In the case of the enterprise, that would mean the IP – PBX would need to support HD Voice and it would mean the phone sets would also need to support it. If you are using headsets to talk on a VoIP network, like I do at work, then these already support HD Voice.

Tagged: HD Voice : Related Tags: media server, voice, network, support, phone, using

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