Jim Machi : Industry Insight
Jim Machi

Yamaha Brings Audio Expertise to UC

"People don't always understand the value of audio in meetings," said Randall Lee, Director Strategic Channel Marketing at Yamaha Corporation when speaking about the...

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Cyara: Don't Forget the Customer Experience in Digital Transformation

As companies embrace digital transformation (DX), they shouldn’t forget about the customer experience (CX) says Elizabeth Magill, Senior Director, Product Marketing at...

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Stack8: Achieving the Promise of UC and UCaaS

When it comes to UC, quite often, integrators leave when a system is technically up and running, not when it is optimally...

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Hate Calling Companies? 10 Digit Communications Has the Answer

And that answer ironically is, not to answer - by voice anyway... If you have kids, are a kid or know kids (I...

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ZaiLab Powers the Contact Center via AI, ML and AWS

The breathtaking pace of technological innovation has meant that companies have been able to punch beyond their weight class. In other words,...

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Pareteum Lets Carriers and Companies Quickly Integrate Global Mobile Services

Abstraction in tech adds value. Look no further than portable document format or PDF for an abstraction format for documents that revolutionized...

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What's the Story Behind the Sangoma Digium Deal?

  I’ve been asked 2 main questions since it was announced that Sangoma was buying Digium.  First is “what’s the real story?”  ...

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Mobile Video Quality of Experience, Part 2

February 14, 2012

Two weeks ago, I talked about the rise in sales of video-enabled mobile devices and how consumers now expect exceptional quality since they are paying extra for premium services.  But how can video quality really be measured?

Traditional methods of measuring video quality focused around QoS, and usually involved some technical measure of network performance that dates back to voice technology.

Mobile Video Conferencing and IT Expo

February 7, 2012

IT Expo East was held last week in Miami.

One thing I like to do at shows is to figure out if there is a clear theme or not.  Sometimes there is, and sometimes there isn’t. 

Mobile Video Quality of Experience, Part I

January 31, 2012

Device manufacturers and carriers are touting the quality and speed of their offerings. You’ve probably noticed that they’re always advertising how fast movies and videos can be downloaded, the quality of video streaming, and the sharpness of video quality.  Meanwhile, television networks and other content providers are promoting the convenience of video on demand. Together, this provides an expectation among consumers that not only will they be able to view everything from football games to their favorite shows wherever and whenever they want, but that the experience will be similar to watching the same content in real time.

Mighty Morphing of the Network Border Element, Part 2

January 24, 2012

In last week’s blog, I introduced this graph showing the history and expected trends for network border elements - the Media Gateway and the SBC.



Graph derived from Infonetics data, November 2011







There are two interesting things going on in this graph.  First of all, you see the gateways declining and the SBCs growing as time goes on. 

Mighty Morphing of the Network Border Element, Part I

January 17, 2012

Network Border Elements connect two types of networks to each other, sitting at the edge, or border, of each network.  Looking at the data below from Infonetics, you can see a trend developing from back in 2007, which we will explore in more detail in next week’s blog. 

The wireline service provider border element of choice back in 2007 was a gateway. 

Skyping Along

January 10, 2012

Two years ago, Skype was doing about 13% of all International minutes.  One year ago, Skype was doing about 20% of all International minutes.  We should find out soon what the research analysts think Skype’s percent of 2011 International minutes is, but I’m guessing it will be over 25%, perhaps even approaching 30% for 2011. 

The Premise Network, Part 3

January 3, 2012

A few weeks ago, I explored how fast networks and cloud computing are impacting the Premise Network.  This week, the final blog of this series, let me explore some of the apps that could attach themselves to this kind of “new CPE” network.

First of all, we see some movement of so-called “non-essential” apps to the cloud.  A typical one falling into this area is fax. 

2012 Predictions! Oh No!

December 20, 2011

It’s the time of year to make some predictions.

  1. 2012 will be year of interactivity.  What does that mean?  The increased penetration of smartphones worldwide, with worldwide 3G network buildout, will enable more mobile interactivity via social networking tools like Facebook and Skype instant messaging. 

Scoring Last Year's Predictions! Oh No!

December 13, 2011

Last year, I made 5 predictions for 2011.  Let’s be honest and see how I did?

 

1.

Just in Time for the Holidays...Fast, Fast , Fast , FAST!!

December 7, 2011

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