Jim Machi : Industry Insight
Jim Machi

Stack8: Achieving the Promise of UC and UCaaS

When it comes to UC, quite often, integrators leave when a system is technically up and running, not when it is optimally...

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Hate Calling Companies? 10 Digit Communications Has the Answer

And that answer ironically is, not to answer - by voice anyway... If you have kids, are a kid or know kids (I...

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ZaiLab Powers the Contact Center via AI, ML and AWS

The breathtaking pace of technological innovation has meant that companies have been able to punch beyond their weight class. In other words,...

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Pareteum Lets Carriers and Companies Quickly Integrate Global Mobile Services

Abstraction in tech adds value. Look no further than portable document format or PDF for an abstraction format for documents that revolutionized...

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What's the Story Behind the Sangoma Digium Deal?

  I’ve been asked 2 main questions since it was announced that Sangoma was buying Digium.  First is “what’s the real story?”  ...

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Increasing Productivity is a key aspect of small business voice telephony solution

  There are lots and lots of features with voice telephony solutions.  It’s important not to get carried away with all of...

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The Status of WebRTC

It’s been quite a while since I wrote about the status of WebRTC.   And quite a bit has happened in that time.  ...

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IT Expo West Turns Up the Heat

September 27, 2011

A couple of weeks ago, I attended the IT Expo event in Austin, Texas.  After many years of being in Los Angeles, the event organizers decided to move the venue to 102 degree heat.  It’s a dry heat though so it’s OK, right? 

Thrive with Communication Solutions

September 20, 2011



The increased capabilities of mobile networks, the increased capabilities of smartphones, and the increased availability of network based applications go hand in hand as revenue growth and ARPU growth engines.  However, it can be argued that of the three, network- based applications are the most important, because if there were no innovative or interesting applications, the networks would be acting simply as on-ramps to the internet.  And if the networks were just on-ramps to the internet, then they just act as pipes and you’d quickly get to pure commoditization.

PacketMan Re-Emerges

September 13, 2011

Back in 2002, before blogs, Twitter and Facebook, a key way to get your message across was to write articles.  I wrote a monthly article for many years for the famously yellow-colored Internet Telephony Magazine.  Things are a little different now – while there is still a yellow-colored Internet Telephony Magazine and there still is an IT Expo, TMC corporation, who runs both of those, now has a very, very large website, runs webinars, and hosts bloggers.  So the magazine is one of their properties as opposed to the main key property. 

Numbed by Analyst Research - What I Did on My Summer Vacation

September 6, 2011

I spent the summer engorged in analyst research.  It was all over my office.  It was in my briefcase.  It was on my computer and iPad.  It was in my head. 

So What's the Deal with User Experience Convergence?

August 30, 2011

In my last blog, I talked about the effects that convergence may have on the future.  This week, I’d like to address the factors that need to be considered when it comes to user experience convergence.  First of all, the delivery network needs to be context-aware.  For example, what is the type of end-point being used (since you don’t want to send 720P to a CIF device)?  

The Next Wave in Communications Convergence

August 23, 2011

Last week, I wrote about the pro and cons of convergence.  But what does the future hold because of convergence?  Due to the capability of the converged networks, hosted offerings have morphed into cloud computing offerings and we have seen communication-based cloud computing offerings emerge.  Cloud computing is about a $100B business, split between SaaS, PaaS and IaaS, with VoIP/UC accounting for $5B. 

Challenges and Opportunities Abound When it Comes to Convergence

August 16, 2011

In my last blog, I discussed the history of convergence and how it’s affected the telecom industry.  Now, I’d like to talk about the pros and cons of convergence.

Let’s start with the cons.

A Little Background on Communications Convergence

August 9, 2011

Communications convergence has taken many forms, some of which are still going on today.  One key convergence from the 1980’s involved the converging of open-systems based computing with telecommunications.  The computer-telephony integration (CTI) industry was born, and from that, Dialogic emerged as a key player.   The economics of commercial-off-the-shelf (COTS) hardware in the form of servers and communication boards, with the open-systems, open API approach yielded best-of-breed applications and solutions. 

Outbound Notification in the IP World

August 2, 2011

We’ve all had experience with some kind of outbound notification system – maybe a machine calling to inform you that your childen’s school has been closed due to a snowstorm, or some IT triggered alert about your website, or a very sincere recorded voice calling you right at dinnertime during election season.  Generally, there are two types of outbound notification systems – the commercial ones such as above, or an emergency notification, which includes crisis alerts.  The crisis alerts form a part of the Public Safety segment, which I recently wrote a blog about.

The Changing Face of Emergency Calling

July 26, 2011

The FCC estimates that 70% of 911 calls are placed by wireless callers.  Couple that with the increase in VoIP phone services, and you can quickly see that the majority of 911 calls are no longer coming from wired lines that are associated with specific addresses.  Additionally, with the increased capability of wireless networks, whether 3G or 4G, and with the capability of VoIP networks, one can also see that data, images, and video can also potentially be transmitted in a 911 “call” to a PSAP (Public Safety Answering Point). 

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