Industry Insight

Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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Nope, neither the Home Depot nor Harley Davidson is calling you. But it is increasingly likely someone will be calling you using High Definition (HD) Voice. For you Clash fans, possibly even London may be calling since HD Voice is now available in the UK. In fact, according to a June report from the GSA, HD Voice is now available on 20 mobile networks in 18 countries.

Tagged: HD Voice, high definition voice : Related Tags: voice available, mobile networks, voice, calling, networks, mobile

Skype + Microsoft = Good for Microsoft

July 5, 2011

The Microsoft Worldwide Partner Conference is next week in Los Angeles. I’m sure there will be extreme interest in the Skype deal and whether Microsoft will have something more to say about it, especially given the recent announcement that the FTC has approved it.

I see people writing that the main deal driver is to improve Microsoft’s position in the mobile arena, given Skype can work on iPhones and iPads (I’ve seen people in airports holding an iPad to their ears because of Skype!) and Android devices.

Tagged: enteprise communications, Microsoft, OCS, Skype : Related Tags: extension enterprise, skype, microsoft, calls, enterprise, mobile

Mobile Backhaul and Revenue Prediction Curves

June 23, 2011

How come seemingly every revenue prediction curve I see has one of two forms – the “scary” curve which I show above, or the “hockey stick” curve which is the opposite of this? There are options in-between, which in fact are probably more realistic, but people like to show extremes to make a point. I write this because earlier this week, I attended Light Reading’s Backhaul and Core Strategies for Mobile Operators Conference in New York. Telllabs put a chart like this up when talking about the mobile operators’ “profit crisis,” meaning that revenue/bit is declining faster than cost/bit.

Tagged: Ethernet, mobile backhaul, mobile operators : Related Tags: mobile operators, mobile backhaul, revenue prediction, backhaul networks, mobile, backhaul

Mobile Money is Not a Port-o-ATM

June 20, 2011

In doing research for this blog, the first search that comes up when typing in “Mobile Money” is for a company that provides mobile ATM machines. Well, let me be the first to tell you that port-o-ATMs are not the entirety of what mobile money is all about.

I have long been intrigued by the prospect of using your phone to pay for services – simply swipe your phone at something that’s near (or part of) the cash register and your phone acts like a credit card.

Tagged: mobile banking, mobile money, value-added services : Related Tags: mobile money, mobile commerce, joint ventures, mobile value, outlet money, mobile

Differences in Mobile Value-Added Services Around the World

June 14, 2011

Since I travel around the world quite a bit, I am frequently asked what the differences are in mobile value-added services in the different regions. First of all, there are many, many services and every time I go someplace, I find out about a new one. Sometimes I write about them in this blog.

Tagged: color ring back tones, mobile radio, mobile VAS, prepaid, smartphones, SMS : Related Tags: mobile value, differences mobile, postpaid plans, added services, differences based, mobile

The Significance of the FCC Data Roaming Ruling

June 7, 2011

On April 7th, the FCC ruled that facilities-based providers of commercial mobile data networks need to offer data roaming arrangements to other commercial providers of mobile data networks on reasonable terms. In other words, AT&T and Verizon need to offer data roaming connectivity to the other mobile data network providers, which would include the likes of MetroPCS, Leap Wireless, etc. As you might expect, the Rural Cellular Association (RCA) gave this ruling a big thumbs up, because now they can strike deals with AT&T and Verizon to allow data roaming. Marketing “data roaming” would theoretically draw more subscribers to them.

Tagged: AT&T, data roaming, FCC, mobile networks, RCA, Verizon : Related Tags: mobile, networks, roaming, verizon, ruling, competition

ITW and an iPad App

May 31, 2011

Last week, I attended the International Telecoms Week (ITW) in Washington, DC. It’s a very interesting and unique show for the global wholesale telecommunications community to essentially trade minutes. They do this at what they call “bilateral tables,” which are, well, tables where one party sits on one side and the other party sits on the other side. And there are rows and rows of these bilateral tables throughout the venue.

Tagged: gateways, iPad, ITW, service provider, softswitch : Related Tags: bilateral tables, start using, tables, using, useful, bilateral

Open Source + JAIN SLEE: Mobicents Makes Sense

May 24, 2011

Service Logic Execution Environments (SLEE) play an important role in the telecommunications network, especially when creating applications that marry the web and mobile experience.

Now, you don’t have to use SLEE and you don’t have to use Open Source to create applications that marry the web and mobile experience, but if you are apt to use Open Source as your development philosophy and are interested in an Open Source platform, then Mobicents is the way to go, since it’s the world’s only Open Source JAIN SLEE platform. Mobicents was acquired by RedHat in 2007, and is part of the JBOSS Communications Platform, also part of RedHat, so they have a great track record in the Open Source telecoms world.

Tagged: click to call, IP, JAIN SLEE, JBOSS, Mobicents, OpenSource, Red Hat, SaaS, signaling, SS7, video : Related Tags: service providers, mobile experience, platform mobicents, application server, applications marry, mobicents

The African Telecommunications Opportunity

May 17, 2011

I was in Accra, Ghana last week for a customer and prospect event. Africa is on the cusp of incredible internet and mobile growth. Submarine cables are coming in, which means more bandwidth. And fiber is coming in to interconnect the continent, which means more bandwidth.

Tagged: Africa, ARPU, bandwidth optimization, mobile commerce, mobile VAS, SMS, Telecommunications : Related Tags: means bandwidth, telecommunications industry, something important, usage usage, mobile health, mobile

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