Industry Insight

Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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Snowflakes, Bad Internet, Barcelona and the Video Convergence Forum

February 17, 2010

By the time you read this, I will have been in Barcelona for a week. While I was coming to Barcelona anyway for Mobile World Congress, I came early since the Video Convergence Forum was launched the Thursday before MWC started. Next week, I will report on Mobile World Congress.
So what's with the Video Convergence Forum? Why did Dialogic feel so strongly about it that we wanted to be a founding member?
As readers of this blog know, Dialogic has been a proponent of enabling mobile video applications.

Tagged: mobile world congress, video, video convergence forum : Related Tags: convergence forum, video convergence, mobile video, mobile world, world congress, barcelona

Ah, So Why End POTS and PSTN?

January 27, 2010

Last week, I discussed reading the report AT&T sent to the FCC explaining why they support an orderly end of the POTS and PSTN network. One point they made is about transitioning funds that would normally support universal telephony service to support the broadband mandate.
Due to consumer movement to VoIP and wireless anyway, POTS and the PSTN costs per user are increasing every day. If you look at these networks as a fixed cost, and if there are fewer users, then the cost per user by definition has to go up. And AT&T is arguing that because of the current set of government regulations in place, the industry is effectively prolonging these networks and causing an investment shift away from broadband.

Tagged: broadband, PSTN, universal voice services, Voice over IP : Related Tags: broadband mandate, voice services, ultimately better, universal voice, voice service, broadband

Hark! The End of POTS and PSTN!

January 20, 2010

Last week, I was traveling quite a bit and during some airplane time, I read AT&T's comments to NBP Public Notice #25, more easily recognized as comments from AT&T regarding "Hark!, the end of the POTS and PSTN Network!" I found it by going online and typing in some words similar to the words I hyperlinked above. Like me, I'm sure you at least saw some headlines about this since it got quite a bit of coverage. I decided to go read it myself and see what they sent in to the FCC. It's certainly an interesting read and I have to say AT&T makes some very compelling arguments about the end of the PSTN network.
AT&T discusses an orderly transition and retirement of the PSTN.

Tagged: broadband, FCC, network infrastructure, PSTN : Related Tags: regarding

The Geeks Converge and Hear About HD

January 13, 2010

Last week, I attended the Consumer Electronics Show to speak on the HD Voice Summit panel. My first impression of CES was frustration given it was just impossible to get broadband bandwidth from my hotel during "normal" hours. Too many geeks, like me, in one place, at one time, trying to do e-mail. Since I remained on Eastern time, I did manage to get some things done in the morning.
At any rate, most of the participants during the day were in one form or another either endpoint manufacturers or service providers.

Tagged: HD Voice, wideband audio : Related Tags: enterprise

A Wi-Fi Happy New Year from Times Square!

January 6, 2010

I was in New York City a couple of days before New Year's Eve to check out the New York Christmas scene. I found myself walking through a tourist filled Times Square. Some celebrity was doing an interview there. I didn't look to see who it was because all I wanted to do was get out of there, since since all I could hear was screaming voices.
In the midst of this I looked up and I saw a sign that said, "Free Wi-Fi now in Times Square." I couldn't believe it.

Tagged: 3G, bandwidth, wi-fi : Related Tags: times square, times, square

Doin' the HD in Washinton, D.C.

December 16, 2009

Last week, some members of the HD Connect group went to Washington, DC to trumpet the advent of HD. We just wanted to get HD voice known and understood to some people down there. While we couldn't say hello to President Obama, since he was busy accepting his Nobel Peace Prize, we did meet with some interesting folks.
We definitely took some first steps toward broadening the community of understanding of HD voice. Jeff Rodman of Polycom was the demo-master and tirelessly did his impressive 50-second demo over and over.

Tagged: HD Connect, HD Voice : Related Tags: voice

The HD Train

December 9, 2009

I'll be speaking at the HD Voice Summit at CES in Las Vegas in early January, but right now I'm heading to Washington, D.C. to take part in an HDConnect steering committee meeting.
And then we'll head over to the FCBA Chairman's Dinner to spark conversations with the participants about the power of high definition voice -- both the improved speech characteristics and the potential positive economic impact involved in upgrading the networks. This should be an exciting day.
In the meantime, I'm still reveling in the excitement of the New York Giants beating the Dallas Cowboys. I wish I could have called someone who was not there on my cell phone -- it was HD enabled through an HD-enabled infrastructure, so they could hear and, better yet, feel the excitement from the stadium emanating right through that phone!

Tagged: HD Voice : Related Tags:

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