Jim Machi : Industry Insight
Jim Machi

Are You a Good Fit?

This is a question you should be thinking about? Is this customer a good fit for Solution A? Even better Channel...

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SD-WAN: the Hype has yet to start

We aren't really at the hype stage of SD-WAN yet, but the potential for this technology is pretty amazing. Right now...

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LTE Market Status, the Tie-In to VoLTE, and the Importance of 3G Interoperability

On March 7, the GSA put out a press release confirming that 2015 ended with over 1 billion LTE subscriptions.  This is a hockey...

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What Channel Are You Watching?

One thing I have noticed: UCaaS sales overall are not accelerating. Gary Kim writes how it is becoming a commodity. The...

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A Quarter Century Intel Wound From AMD and How to Respond

Show me the horsepower! By now, anyone who follows tech news even casually knows a massive 12,000 workforce reduction is taking place...

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Daniel-Constantin Mierla and Giovanni Maruzzelli Talk Real Time Communications and Kamailio World

Ring, ring, ring. Or maybe no ring at all because of the power of WebRTC. Welcome! Kamailio might be at the border,...

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The Feds Just Confirmed Banks are Still Too Big to Fail

I realize this is not a tech focused piece and that's generally why you come here but since a financial crisis generally...

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Texting and the Contact Center

May 12, 2015


I’ve periodically written about the changing contact center, from speech analytics to WebRTC, multiple times. Another interesting trend emerging is the use of text messaging within the contact center. It is a bit of an old-school method, but text is an efficient and direct way to deliver information to customers. In fact, a widely quoted statistic from a 2014 Harris Poll survey indicates that 64 percent of consumers with texting capabilities would prefer to use texting over voice as a customer service channel.


May 5, 2015


An IP Packet exchange (IPX) is a private managed network, defined by the Groupe Speciale Mobile Association (GSMA), over which service providers can offer network connectivity and service interworking on a commercial and competitive basis between not only mobile operators, but also fixed and converged service providers, cloud operators and application service providers.

A multilateral IP service hubbing arrangement enables a service provider to connect to multiple termination providers through one single connection between, facilitated by an IPX operator. What that effectively allows the service provider to do is to deliver end-to-end services to its customers without the need to establish individual bilateral connections and agreements with each of the hundreds of fixed and mobile operators around the globe. However, bilateral arrangements are also supported through an IPX, in case that particular interconnection model makes the best sense. 


NFV vs. SDN

April 28, 2015


I have written in the past about NFV and SDN being complementary. Now that some time has gone on, I wanted to expand on that. It is definitely still true, but being at Mobile World Congress crystallized my thinking on this subject.

First NFV is about providing virtual network functions.


Country Music and Wi-Fi Offload

April 21, 2015


This past Sunday night I attended the 50th annual Academy of Country Music (ACM) awards, hosted at the AT&T Stadium outside of Dallas, Texas.  If nothing else, this certainly represented the most cowboy boots in one place I’ve ever seen.

So why am I writing about this?  Well, I have AT&T service and as I approached the stadium I got a text message that said “AT&T Wi-Fi is active near your location.


The NFV End Game Part 2

April 7, 2015

If it’s true that NFV will end the “end-to-end solutions coming from a single vendor” and usher in the “best of breed” approach, then it means significant changes for this industry.  Some large players that have end-to-end solutions will need to change if they want to survive.  This is easier said than done.

First of all, assume some of what the large players have is “best of breed”. 

The NFV End Game and Ushering in a New Wave of Players

March 31, 2015

The clock is ticking and it’s about to strike midnight.  NFV will usher in an era of change for the telecom industry yet again.  The players will change, just like they changed with the ushering in of VoIPNortel is no more, Alcatel and Lucent merged, and Cisco, Microsoft, Oracle, Apple and others emerged as huge telecom players.

SmartPhoneMan and His Interaction with Media Servers on St. Patrick's Day

March 24, 2015

Last week we made it about halfway through SmartPhoneMan’s day.  Let’s finish his day.  Right now, he’s in a rush to get home for the fantasy baseball draft.  Everyone is scattered across the country and uses different methods to call in – people call in from POTS phone, though not as many as the year before, some are on a laptop at home, some have a nice tablets on LTE networks, some are on cellphones, and a few have smartphones over Wi-Fi at a coffee shop. 

Media Servers and St. Patrick's Day

March 17, 2015

Last week I wrote about the important role media servers play in the network.  Today is St. Patrick’s Day and let’s see how SmartPhoneMan interacts with Media Servers. SmartPhoneMan is just like you and me.  He keeps a smartphone on him all the time and has interesting apps downloaded that he thinks makes his life better or allows him to stay in touch more easily. 

Media Servers Will Play an Increasingly Important Role for Telco Apps

March 10, 2015

Media servers play an important role in enabling many of the real-time communications applications many of us use every day.  When you retrieve a voice mail, have an email read back to you while in the car or get on a conference call, a media server is involved.  Media servers provide the back-end voice and/or video transcoding to/from different networks or to/from different endpoints, play/record, mixing of voice and/or video into mashups or conferences, echo cancellation, text to speech and speech to text, text/picture overlay and simple digit detection to name some of the functions of a media server.

In other words, they enable interactive communication applications.

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