Jim Machi : Industry Insight
Jim Machi

Hosted PBX Sales Increasing

Blame some of it on the TDm-to-IP transition, but a lot of the reason that Hosted PBX sales are increasing is...

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Intel Buys Way into Tablets While $99 may be Microsoft Sweet Spot

Intel recently reported earnings and the takeaway is the company is going to focus more on Android and ramp up subsidies to...

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Why the Fax Isn't As Outdated As You Think

I wrote a blog about faxing a few months ago and got an overwhelming response. Got some comments via email and...

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Camera-Phone Opportunity Exists for Samsung

There exists an opportunity for a superior camera with 10x or greater zoom coupled with the traditional things we are used to...

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Tomorrow is Purchase Google Glass Day!

If you are a wearable tech fan, tomorrow is a big day as you will finally be able to (if you are...

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The Secret Value of VoLTE

By Ed Elkin, Director, IP Platforms Marketing, Alcatel-Lucent 

At Mobile World Congress, I discovered that many network providers still aren’t aware of the broader business values of voice over LTE (VoLTE).  Most knew it readily includes HD voice for clearer calls and reduced background noise, which lets you feel like you’re standing right next to the other person. Most didn’t realize that, in unexpected ways, VoLTE helps them earn more money and increase efficiency.

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How to Kill Shadow IT: Step One - Recognize that Resistance is Futile

By Bryan R. Davies, Senior Director of Enterprise Communications Marketing, Alcatel-Lucent

The first step in resolving any problem is to make sure you understand the core issues. So here’s the crucial question for shadow IT: What is the biggest challenge it presents for your IT department?

Holding back the flood?  

Today’s flood of mobile devices and cloud services is making shadow IT a bigger headache than ever before. But it’s nothing new. It started with the first enterprise employee who ever put an application in place without the knowledge or approval of IT staff.
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The Evolution of International Telecoms Week (ITW)

May 7, 2013

ITW, as described on its website is “the annual meeting point for the wholesale telecommunications community and offers various networking opportunities through meeting rooms, an integrated exhibit and bilateral table area, numerous breakfasts, lunches and cocktail receptions and provides a wide range of conference sessions for attendees to benefit from.”

This market is evolving. ITW was historically about DM interconnect minutes. But now, VoIP minutes and wireless minutes are becoming increasingly important.

"How Does Dialogic Fit In with WebRTC?"

May 1, 2013

This blog represents the last of the series of questions we received from attendees of our February 20th WebRTC webinar.  Quite a few of the questions we received during the webinar asked about Dialogic products that could be used to build WebRTC solutions, along with general questions on making the technology work for various use cases.  One solution our customers have found valuable is the  PowerMedia XMS, which is a software media server and IP multimedia system (IMS) media resource function (MRF).  Since WebRTC is poised to dramatically lower the barriers to rich multimedia communication sessions across so many use cases, we believe that WebRTC adoption will drive demand for the scalable, mixed media environment for audio and video.

Why would you want a software based session border controller?

April 30, 2013

Why would you ever want a software-based session border controller (SBC)?  Is it even feasible? Right now, SBC’s are boxes that often implemented at the edges of IP-based networks.  It might seem unlikely for a hardware node of that critical network element morph to become a piece of software.

"The contact center use case looks like a natural for WebRTC, but how will that work?"

April 24, 2013

“The contact center use case looks like a natural for WebRTC, but how will that work?”

From our company’s viewpoint, implementing many of the WebRTC use cases in the modern contact center is a matter of normalizing the media and signaling streams between systems to interface with the existing service. The telco perspective in this context doesn’t mean exclusively carriers or service providers, but a wider view of enabling WebRTC endpoints to access known communication services or solutions, such as a contact center.

While our on-demand webinar described a click-to-call WebRTC use case that may already be emerging in the market, another use case has cropped up that is a practical application in the area of agent login and soft-clients.  

Impact of the New Video Codec H.265

April 23, 2013

In January, a new video codec called H.265 (also known as High Efficiency Video Coding (HEVC) was approved by the ITU-T.  This is significant for a couple of reasons:

It needs only half the bit rate of the best codec out there today (H.264) to provide the same or similar quality video.  You can even see it in this YouTube video.

"Where do IMS and WebRTC Intersect?"

April 17, 2013

The IP Multimedia Subsystem (IMS) is an architectural framework for delivering IP multimedia services. It is based primarily on SIP as a rich, real-time media session protocol for IP networks, and as such, relies on SIP-based endpoints and soft-clients to register and support subscribers on the services (at least those services that are truly multimedia in nature with HD voice and video interactivity, and not ‘skinnied’ down through gateways to a narrowband voice service).

The care and feeding of SIP client applications that enable the IMS service subscribers represents a considerable effort and cost to carriers for their on-net IMS service subscribers. Extending the IMS service reach with soft-clients to off-net endpoints, meaning those that are on other carriers broadband and mobile networks, presents another set of challenges, including various app store navigations and negotiations.

WebRTC Webinar Q&A #2 "Why WebRTC when we have Skype?"

April 17, 2013


“Why  WebRTC when we have Skype”?”

This is a really good question.   After all, Skype is the dominant real-time communications technology on the web with hundreds of millions of users and isn’t very hard to use. 


LTE / Diameter Interworking (Part 2 of 2)

April 11, 2013

Two days ago, I wrote a blog about Diameter Interworking use cases.  If you are a network operator, are these issues real? Well, they’re real enough that the 3GPP and GSMA have identified elements called Diameter Routing Agent (DRA),  Diameter Edge Agent (DEA), and Diameter Interworking Function (IWF), which is more closely aligned to the interworking described above.

Given that these issues are real, how do you address them?  For starters, operators need a box that connects the carrier LTE/IMS and policy control environment to existing 2G/3G/Wi-Fi and back office environments.

LTE / Diameter Interworking (Part 2 of 2)

April 11, 2013

Two days ago, I wrote a blog about Diameter Interworking use cases.  If you are a network operator, are these issues real? Well, they’re real enough that the 3GPP and GSMA have identified elements called Diameter Routing Agent (DRA),  Diameter Edge Agent (DEA), and Diameter Interworking Function (IWF), which is more closely aligned to the interworking described above.

Given that these issues are real, how do you address them?  For starters, operators need a box that connects the carrier LTE/IMS and policy control environment to existing 2G/3G/Wi-Fi and back office environments.

LTE / Diameter Interworking (Part 1 of 2)

April 9, 2013

Last week, I wrote a blog about Diameter protocol and its application use cases.  Since LTE uses it as a signaling protocol, operators have a need to interwork Diameter with the signaling technologies used in other mobile networks. This has given rise to the Diameter Interworking Gateway function, which moved onto the center stage at Mobile World Congress this year. It’s a critical element to enable the successful rollout of LTE and a seamless user experience across different networks.

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