Jim Machi : Industry Insight
Jim Machi

Call and Talk to Watson

The future contact center is an exciting place.  Artificial Intelligence will be front and center.  The elements of some of this exist...

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Fog Computing is Booming and it Changes Everything in IoT

Name a market worth $18 billion in a few years with a 500% growth rate that almost no one knows about. If you...

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Apple Responds to Our iPhone X Wireless Charging Complaint in One Day

Boy that was fast - just yesterday we said Apple lagged behind Samsung in the wireless charging world. Samsung supports up to...

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Pictek Fast QI Wireless Charging Pad Review

When we received our iPhone X, we knew we had to try out the wireless charging feature of the new device. The...

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Facebook Fights Revenge Porn With Dumb Idea

Facebook is testing new technology that is designed to help victims of revenge porn acts. This new tool is currently being tested...

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Why Media Gateways Anymore?

This past summer, I wrote a few blogs relating to older technologies such as PSTN, SS7, Fax, etc.  At Dialogic, part of...

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Galaxy S8 Outdoes iPhone X in Freeze Test

The screen test below shows what happens when you put two of the top smartphones on the market - the Samsung Galaxy...

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Open Source Software and NFV

August 30, 2016

Early this year, Dialogic commissioned STL Partners to find out more about how service providers view open source software in their networks.  I’ve written about this a few times in my blogs.  Recently, I’ve been reading about service providers saying that they want more open source software in their networks, especially as it relates to NFV. 

End of Messaging?

August 23, 2016

Chetan Sharma has been discoursing on what he calls the “4th wave of mobile communications” for some time.  And I’ve commented on some of this from time to time.  He recently put out an update of the 4th wave paper called the “4th Wave Index: Benchmarking the Growth and Evolution of the Mobile Ecosystem.”  It’s an excellent paper.  On the last page, there is a bold subhead that totally caught my eye. 

Robocalls Call for Service Provider Intervention

August 16, 2016


Robocalls have been getting quite a bit of ink lately in the United States.  Robocalls are those annoying auto-dialer calls you may get.  The US FCC has stepped in and asked the US service providers to provide robocall blocking services.  In many ways, this really is nothing new. 

HD Voice Finally Comes of Age

August 9, 2016

It’s been quite a while since I wrote about HD voice.  When HD voice was first coming to the market 7 or 8 years ago, Dialogic was pretty active in marketing it’s importance and talking about it.  We knew that HD voice would be used when VoLTE was implemented. 

NFV - A Big Step Forward In Service Agility

August 2, 2016


In the beginning of June, I did a talk at Bynet Expo titled “Powering the Agile Operator.”  Part of the talk was about how NFV could help power the agile operator.  As most readers know, NFV promises lower CAPEX, lower OPEX, and faster rollout of services. In other words, agility.  As such, NFV is a key component of the “agile” strategy.

2016 State of WebRTC

July 26, 2016


Where are we really with WebRTC?  It’s not generating the buzz it used to. There are not many specialized conferences anymore.  Even the first big buzzy one, WebRTC Conference and Expo, which incidentally is next week, has renamed itself the “Real Time Web Solutions Conference.”  What’s going on?

What Your Life Might Look Like In An IoT World

July 19, 2016

In an IoT world, you’ll have a connected car. Your connected car has all kinds of sensors to detect when to brake, how your car is performing, etc., and a connected speaker that will communicate with you.  If your car stops suddenly and no brakes were applied, it might mean you got into a crash.  If you have the right app, you might find your car talking to you to see if you are OK.

M2M= Wingman to IoT and RTC

July 12, 2016



Last week, I discussed how IoT is changing the telecommunications industry, and the vast amount of data the industry will have to support (158 million years worth of HD video). Be sure to read part 1 if you missed it.

What will happen is that there will be APIs that enable services and applications to be generated from all this analysis of the data. We are seeing API conferences pop up and this is the key reason why. 

Relationship between IoT and RTC

July 5, 2016


Device connectivity and the Internet of Things (IoT) is taking the industry by storm.  IDC estimates that over 29 billion devices will be connected to the internet by 2020.  Cisco estimates over 50 billion connected devices.  And these devices will drive new industries and revenue streams to the tune of over $1.7 trillion dollars by 2020. 

Voice Revenue Decline - Scary or Under Control?

June 28, 2016


In March, Chetan Sharma released a 2015 US Mobile Market update report.  There are many interesting points in this report, but one thing I want to talk about today is that voice revenues declined by 24% and messaging revenues declined by 18%.  Wow, that’s a lot.  And since the overall mobile market increased in the US, that means data service revenue is increasing quite a bit. 

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