ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Categories

  • ITEXPO
Archives of all blog posts:
ITEXPO 2014 Las Vegas Last Day Stories
How to Get AT&T to Fund Your IoT Idea
The PBX Squeeze and How You'll Benefit
What's the Future of SIP Trunking, IoT, Cloud and WebRTC?
Interesting Tidbits from ITEXPO
Midokura Virtualizes Your Network to the Cloud
HiperPBX Bridges M2M and PBX Creating "Industrial Unified Communications"
ITEXPO Setup in Progress
Xorcom Launches CXE4000 CompletePBX
Steve Wozniak Keynote Video
Yealink has an Amazing Booth at ITEXPO!
FreePBX World iSymphony Session 360 degree Panoramic View
FreePBX World Live Blogging
ALICE Receptionist Wins StartupCamp 8 at ITEXPO
Microsoft Lync Session Jam Packed at ITEXPO
Industry Veterans spotted at ITEXPO 2013 Las Vegas
Special Technology Innovation Panel at ITEXPO [VIDEO]
Grandstream UCM6100 Asterisk PBX Makes Major Strides
FreePBX - Most Powerful & Flexible Phone System Known to Man
ITEXPO 2013 Las Vegas Kicks off this week
Find Rich Tehrani at ITEXPO Las Vegas 2013
Snom Riding Lync Wave to Success
Jobs Movie Inaccurate Say Steve Wozniak and John Sculley
FreePBX World - Just Days Away!
How FreePBX is Revolutionizing PBXs - Let Freedom Ring!
New Jobs Movie Trailer Highlights Apple History
Steve Wozniak to Keynote ITEXPO Las Vegas
Steve Wozniak to Keynote ITEXPO Las Vegas
Business Management Philosophy Changed Because of John Sculley?
Verizon MiFi and Boingo Indispensable
Thoughts on Alcatel-Lucent
Dell+Microsoft=Apple?
John Sculley Takes Stage at ITEXPO, Startup Camp7
ITEXPO Miami 2013 and Startup Camp7, Waiting for Sculley
Telefonica Looking for Channel Partners to Crack U.S. Market
ITEXPO Future of Cloud Panel Pic
Win This Jeep Friday at ITEXPO Miami 2013
Add-on Makes Microsoft Lync Feature-Complete to Compete with PBXs
New Blackberry on Display at ITEXPO
Telefonica Keynote at ITEXPO Miami 2013
Telefonica Digital's Tim Marsden Keynote Begins
Some Shots From Related ITEXPO Events
Truphone Breaks Blackberry 10 News at ITEXPO
ITEXPO Miami 2013 Day One Going Great
Surf Communications Solutions Aims to Slay the Video Giant
Thanks OpenText for Sponsoring Charging Stations at ITEXPO
ITEXPO East 2013 Starts Tomorrow - Schedule
Asterisk 1-2-3 Workshop Well-Attended at ITEXPO
ITEXPO Miami 2013 Pre-Show Show Daily
ITEXPO Miami 2013 Set Up
ITEXPO Miami 2013 Helping You Manage the Tech Tipping Point
Arrived at ITEXPO Miami 2013
Latest ITEXPO Miami 2013 Show Daily
Age of Acceleration Literally Center Stage at ITEXPO
ITEXPO Miami 2013 Registration Confirmation
Limited Space Remains at ITEXPO SDN Workshop
ITEXPO Miami 2013 Show Guide is Up
Be at the SDN Workshop at ITEXPO
StartUpCamp 7 at ITEXPO Miami has Heavy Hitters
ITEXPO: Meet the One Man Who FIRED Steve Jobs
Former Apple & Pepsi CEO John Sculley to Keynote at ITEXPO's StartupCamp7
ITEXPO Miami - Important Conference Program Updates
What Stuxnet Teaches us About M2M
eBay Now Gets Serious in NYC
Thoughts on Virgin America
The Bearish Case on Apple
IBM Mobility Keynote at ITEXPO
Michael Tessler Broadsoft Keynote at ITEXPO
ShoreTel CEO Keynote at ITEXPO 2012
Vsnap, the Video SMS Alternative Aims to Add Emotion & Video to Short Messages
Zello.com touts their social radio at ITEXPO
StartupCamp6 Comms Edition at ITEXPO West Kicks-Off
StartupCamp Comms Edition at ITEXPO West 2012 kicks off
Microsoft Lync Pavillion at ITEXPO Features PlayStation 3?
ITEXPO West 2012 Videos
E911 on Mobile VoIP is Seriously Broken - Here's How to Fix It
ITEXPO West 2012 Austin Show Set Up Pics
DIGITALK, the One-Stop Shop for Wholesale Carriers & Service Providers
Two New ITEXPO Giveaways Announces for Wednesday AM
Toopher Two-Factor Authentication Leverages Mobile Phone Location
Novus Distributes First Enhanced Media Gateway for Microsoft Lync Server 2013
RCA Makes Android IP Phones? Who Knew?
A Journalist Will Win a Kindle at ITEXPO in Austin This Week
More ITEXPO West 2012 Set Up
ITEXPO West 2012 Austin Interview with TMC President
ITEXPO West 2012 Austin Behind the Scenes
ITEXPO West 2012 Austin Overview
ITEXPO Austin 2012 Show Guide and More
Broadsoft CEO Michael Tessler to Keynote StartupCamp6 at ITEXPO
iPhone 5 Screen Not Wider, Brighter Instead
ITEXPO in Austin Gives Away Prizes Worth $40k+
Business Insider: Super WiFi a Billion Dollar Market
Latest ITEXPO Video Ad is Out!
Dialogic: The Disruptor Combats Disruption
New Microsoft Logo Responds to Apple
Sprint Sponsors TMC's M2M Evolution Collocated at ITEXPO
Connecticut DMV Uses Smartphones
Is Yahoo Just Doomed?
GM to Facebook: Your ads Don't Work
At Utah Olympic Park
At Moabcon 2012
ITEXPO IP Communications Trade Show Continues Solid Growth
Forget Super Wi-Fi! Go with Super Wi-Fi! Wait. What?
Billionaire Gives Secrets to Startup Success
ITEXPO Miami 2012 Day 1 Analysis
TMC Showcases the Top 40 "Newsmakers" at ITEXPO
Rich Tehrani With ITEXPO Facts + Super Wi-Fi, M2M, StartupCamp & VC Funding
Ingate SIP Trunking Session at ITEXPO is Packed!
The Crowd Gathers to Enter ITEXPO Exhibit Floor
Win this Mustang at ITEXPO Miami 2012
ShoreTel Acquires M5 for Cloud Communications
Sprint's Michael A. Rouleau Kicks off ITEXPO Keynotes
Great Article on Bob Metcalfe's StartupCamp Keynote in Austin
ITEXPO East 2012 Exhibit Hall Coming Together
Digium Has New Phones. Now an Ecosystem Play
Digium Gamechanger! Launches D40, D50, & D70 IP Phones
Notification if in Bluetooth Range
Enjoying New E-Mail to Blog Capability
Vertical Communications Speaks Up
We have no Future Plan for SMS in a post SS7 World
ITEXPO Interviews Tell me a Positive 2012 for Tech
From POTS to PANS Conference at ITEXPO
Spam Soap - The MSP-Friendly Cloud-based Messaging Service Provider
ITEXPO East Miami 2012 Asterisk 123
Asterisk 1-2-3 so Packed They Moved to Bigger Room!
Zultys MX Release 7.0 Unified Communications Release Adds Android Support
Startup Camp at ITEXPO Draws Praise
ITEXPO is Everywhere - Even Newspapers
Need a New Car? Win a Mustang at ITEXPO in Miami Next Week
ITEXPO East 2012 Miami Schedule
Innovation Speed = (Moore's Law*Metcalfe's Law)/Patent Lawsuit Activity
ITEXPO East 2012 Miami Out of Office Message
Pumped for StartupCamp5's Fast-paced Startup Pitches
Paget Alves, Sprint CSO keynotes ITEXPO in Miami
Asterisk Hack Post-mortem
Calling all Women in Tech and Telecom
Google to Keynote at Super WiFi Summit in Miami
Julius Genachowski Makes Brilliant Move at FCC in Hiring Henning Schulzrinne as CTO
Alianza Lands Huge Clearwire Cloud Communications Deal
Avaya's Top Communication Trends in 2012
Metaswitch Forum 2011 Keynote About to Begin
Apple iPad - Your Next Desktop Phone?
CosmoCom and Telesphere Announce Partnership at ITEXPO
ITEXPO Austin, Texas - Day 1 Photos Slideshow
ITEXPO Austin Day 1 Photos
Hookflash for iPad Launches
Death of PSTN Panel @ITEXPO (pic)
Austin American-Statesman ITEXPO Coverage
TMC's Juliana Kenny Conducts Avaya Interview
ITEXPO: 8x8 Buys Contactual
ITEXPO West 2011 Austin Jeep Giveaway Has Arrived (pic)
ITEXPO West 2011 Austin Jeep Giveaway is Here (pic)
Artisan Infrastructure Solves the MSP Competition Conundrum
ITEXPO Austin Asterisk 123 Training in Progress (pic)
ITEXPO West Austin Exhibit Hall Setup (pics)
ITEXPO Show Daily, Monday, Sept 12
ITEXPO West Austin Show Essentials
Download ITEXPO on the Go
Largest ITEXPO Hall Ever
AT&T Responds to DOJ - What They Missed
Meet ITEXPO West 2011 Participants Right Now
ITEXPO in Austin, Texas - Business & Pleasure
Meet TMC Editors Monday at ITEXPO in Austin
The PSTN Will Die. Time to Learn SIP
Austin Night Life
71% of Austin Companies Complain of Tech Worker Shortage
President Obama Needs to be at ITEXPO
Important HD Voice Research Report Available
WorldGate Communications Closes Shop
What AT&T Purchase of T-Mobile Means
Skype Pre-IPO Report Card
ITEXPO Busts out $99 Conference Pass Sale!
Aastra BluStar Media Phone Launches
At Zenith Infotech in PA checking out the MSPtv set
Power Outlets at Bradley Airport in Hartford
Valentine's Day Special at TMC
Cisco Says HTML5 Part of Wireless Future
Hoot.me Wins SMS Voting Contest at StartupCamp3 at ITEXPO
Thanks For Making ITEXPO East 2011 a Great Success
Sangoma Giveaway at #ITEXPO East 2011
Regulatory 2.0 Session @ITEXPO East 2011
ITEXPO East 2011 Final Day Video
#ITEXPO East 2011 Final Day
StartupCamp 3 Comms Edition @ ITEXPO Google Keynote
Larry Lisser kicked off Startup Camp 3 Comms Edition at ITEXPO
StartupCamp 3 Comms Edition @ ITEXPO Starts
Hosted Microsoft OCS/Lync Provider Supports Direct SIP Trunking
ITEXPO East 2011 Win This Jeep
ITEXPO East 2011: AudioCodes Interview
ITEXPO: Keynote Drawing Winners Announced.
Allworx Unveils 9204G IP Phone at ITEXPO
ITEXPO: What Does SNR Mean?
BridgeWave keynote at 4GWE collocated with ITEXPO East 2011
VIPeering Acme Packet Keynote @ ITEXPO East
VIPeering @ ITEXPO East 2011 Kicks Off
Twitter Screen @ ITEXPO East 2011
Super WiFi Summit @ITEXPO Has Begun
Fonax Announces New Web UI for IP-PBX Line at ITEXPO
Charlie Vogt, GENBAD CEO Keynotes ITEXPO East 2011 to Packed Room
Xorcom's Premium XE2000 and XE3000 IP-PBXs Now Shipping
ITEXPO East 2011 Kickoff
InIn Cloud Communications Event Pic at ITEXPO
ITEXPO East 2011 Rumors so Far
You Know You're in Miami When #ITEXPO #Lamborghini
Telecom One-on-One Reception at ITEXPO
SIP Trunking Pre-Conference Session at ITEXPO E 2011
ITEXPO East 2011 Setup, Video Studios
4GWE Regulatory Live Stream From ITEXPO Friday
360networks Upgrades IP Network
ITEXPO East 2011 Kickoff Video
ITEXPO East 2011 Night Video
ITEXPO East 2011 Behind The Scenes
ITEXPO East 2011 Jan 31 Show Daily
VoIP Fulfillment Launched by VoIP Supply
Updated ITEXPO East 2011 Schedule
ITEXPO East 2011 Tues, Feb 1, SIP Trunking, Cloud Computing & More
Meet With Polycom's Stefan Karapetkov at ITEXPO
Meet Dan York at ITEXPO East 2011
ITEXPO Moves to Austin, Texas - The New Telecom Corridor
DIDX Reseller Podcast with Xorcom
ITEXPO East 2011 Schedule
Verizon Drives Stake Through Heart of Net Neutrality
Austin, Texas Selected For ITEXPO West 2011
If Super WiFi is A Dream, At Least I'm in Good Company
Sangoma Announces General Availability for NetBorder Express Gateway 4.0
BlackBerry Enterprise Server (BES) Adds Microsoft Lync Support
Google and SayNow, What it Means To Telecom
Silver Lake on Tech, Jobs and Growth
Getting to Know ITEXPO Participants
My Conversation With Chairman Kevin Martin Re: ITEXPO
-50F With Wind Chill. Escape to ITEXPO in Miami
ITEXPO Hashtag is #ITEXPO, Receptions and More
ITEXPO 2011 East Speaker List Grows
Digium's Danny Windham to Keynote ITEXPO East 2011
Digium Asterisk World Keynote at ITEXPO
ITEXPO East 2011 Show Directory Available
Polycom Has Great Earnings
ITEXPO East 2011 News Starts to Flow
$25 Per MB for M2M Just Tip of Iceberg
ShoreTel Filling the Nortel Void?
ITEXPO East 2011 Attendance Now Up 61%
Arbinet to Feature Its Newest IP Exchange at ITEXPO East
ITEXPO Named Top 50 Fastest Growing Tradeshow
ITEXPO Names Top 50 Fastest Growing Tradeshow
ITEXPO Honored as One of Top 50 Fastest Growing
Adtran, IBM, Apple Blow Out Earnings
Big News Coming for ITEXPO West 2011
SIP Trunking and Unified Communications Summit Speakers Announced
Communications Expert Ricca Discusses the Future & ITEXPO Appearance
gHome Improves Google Voice
Broadvox Reaches For the Cloud With Cypress Buy
New Service Provider SIP Trunking Workshop at ITEXPO East 2011
GENBAND Completes Cedar Point Acquisition
Women in VoIP & Friends at ITEXPO Miami
New ITEXPO Speakers January 14, 2011
The Ultimate Social CRM Prank
ITEXPO East 2011 Up 52% in Attendance
ITEXPO East 2011 Attendance up 52%
ITEXPO East 2011 News Begins
How Apple is Greasing the Wheels of Churn
ITEXPO East Features Impressive Vendor Participation
SIP and HTML5 Convergence: Are You Ready?
Business Video Expo Update
Social Networking 2.0 Brings Businesses Into the Fold
Incredible New Content at ITEXPO East 2011 Next Month
Skype, FCC, IBM and Tech News Before New Year's
News to Know Before New Year's 2011
How TMC is Working to Make ITEXPO Even Better
9 Social CRM Tips For 2011
Digium Asterisk World Returns to ITEXPO East 2011
Digium|Asterisk World Returns to ITEXPO
Skype Shows us Closed Can Win
Wireless SIP Endpoints from Panasonic
New Editorial Additions to TMC
Tehrani on Future of Broadband
BroadSoft BroadCloud a Smart Move
Hope To Start Blogging Again Tomorrow
ITEXPO up 50% with 216 Exhibitors
Nine Technology Targets Online Backup to MSPs
Do Not Connect to Free Public WiFi
Interactive Intelligence Announces Positive Preliminary Earnings
ITEXPO West 2010 Officially Over
CounterPath Demos iPhone to Nexus One Call Switching from VoIP to Cellular & Back
ITEXPO Xirrus Keynote iPad Raffle
2600hz Introduces "PromoCalling" - Free VoIP Phones for Business
Mykola Konrad Overview of Sonus Networks
ITEXPO West 2010 Avaya Flare Keynote in LA
Salesforce.com Keynote at Social CRM EXPO/ITEXPO
Broadvox's David Byrd Overview at ITEXPO
UM Labs Brings 256-bit AES Secure VoIP to Mobile Phones
Do IT Smarter MSP Provider
AudioCodes MediaPack 252 All-In-One Gateway Sweetness!
Xobni CEO Jeff Bonforte Gives Fascinating Keynote At StartupCamp
ITEXPO West 2010 Show Daily Monday Night
ITEXPO West 2010 Day One Video Recap
Monday Reminder ITEXPO West 2010
Startup Camp Communications West 2010
Lightwave One West 2010 Launch Video
ITEXPO West 2010 Keynotes Kick Off
Aretta Communications Hosted Virtualized Asterisk
Standing Room Only at ITEXPO West 2010
CA Technologies Keynote Preview MSP World
Smart Grid Summit West 2010 Off to Great Start

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