Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...Full Story »
"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...Full Story »
In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...Full Story »
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.Full Story »
I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...Full Story »
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...Full Story »
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...Full Story »
Hats off to TMC’s Tom Keating – in addition to his successful blogging and CTO duties at TMC he found time to program a more sophisticated email to blog script which supports categories and tags. The benefit for readers is that TMC bloggers will now be able to post more easily without needing to deal with cumbersome web forms. There may be many more short posts which based on the success of Twitter should make TMC blogs even more helpful for you.
How do we deal with SMS if POTS goes away? After all SS7 is needed for SMS propagation and if there is no intelligent network then how do short messages get sent? The SIP Forum’s Richard Shockey here at the “Going from POTs to PANs” session says he believes that wireless carriers don’t have a plan at the moment to deal with SMS in a post-SS7 world. And as he reminds us – SMS is a very profitable service.
So far at ITEXPO I’ve had conversations with seven companies and the verdict is that 2012 will be a stronger year than 2011 based upon speaking with cloud companies, analysts in video as well as companies focusing on communications in South America as well as Miami. Obviously this doesn’t take into account possible issues with the global economy like a military conflict with Iran, etc. It seems the reality is that customers are more confident in spending and making long-term commitments. All good news. I will keep you posted on others things I hear.
ITEXPO will start tomorrow – today I am in a session regarding the move from plain old telephone service or POTS to PANS – which may be the acronym for the new phone network which is IP communications based. Right now Carl Ford who spent his life in the world of legacy as well as new communications networks is giving an overview of the past as well as setting up the session for the move into the future.
ITEXPO hasn't officially started but all signs are that it will be very well attended as this Asterisk 123 session was overflowing and had to be moved to a larger room. This is my first email video to blog post in a while. If it is buggy I will update later.
click Play button above to play video
I heard the Asterisk 1-2-3 session, the first one of the day was standing room only will people waiting outside the door trying to get in. I went to check it out when I saw people filing out. What gives? I captured video and heard someone say that they were moving to a bigger room. I then headed to the new room and captured some photos.
Zultys introduced Zultys Mobile Communicator for iPhone and Blackberry users in MX Release 6.0.