ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.
10 Lessons from Volleyball, Part 2
Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...
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CloudTC and N-Able Acquired
"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...
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ProfitBricks: Where InfiniBand Meets Cloud 2.0
In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...
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Proactive Care Puts Operators One Step Ahead
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.
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10 Lessons from Volleyball
I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...
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Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
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NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
Full Story »Notification if in Bluetooth Range
January 31, 2012
A great idea was just shared here at the Avaya Tech on Tap Event at
ITEXPO East 2012 in Miami. Imagine an app which notifies you if someone you met is within bluetooth range. This could be very helpful for a salesperson at an event like ITEXPO for example.
It would also be useful at a retail store - a gym, department store, restaurant, etc. Lots of possibilities and like with just about everything else - privacy issues.
Take it to the next level - this could be hooked in with Chemistry.com or eHarmony so if a compatible person is nearby you can both be notified.
ITEXPO East 2012 in Miami. Imagine an app which notifies you if someone you met is within bluetooth range. This could be very helpful for a salesperson at an event like ITEXPO for example.
It would also be useful at a retail store - a gym, department store, restaurant, etc. Lots of possibilities and like with just about everything else - privacy issues.
Take it to the next level - this could be hooked in with Chemistry.com or eHarmony so if a compatible person is nearby you can both be notified.
Enjoying New E-Mail to Blog Capability
January 31, 2012Hats off to TMC’s Tom Keating – in addition to his successful blogging and CTO duties at TMC he found time to program a more sophisticated email to blog script which supports categories and tags. The benefit for readers is that TMC bloggers will now be able to post more easily without needing to deal with cumbersome web forms. There may be many more short posts which based on the success of Twitter should make TMC blogs even more helpful for you.
Vertical Communications Speaks Up
January 31, 2012
Vertical communications has been pretty quiet for a long while so I am happy they will be at ITEXPO in Miami this week. I am looking forward to catching up with the IP-PBX company which picked up Comdial, Vodavi and other big names from the past. Check
out Vertical
Communications at ITEXPO This Week for more.
We have no Future Plan for SMS in a post SS7 World
January 31, 2012How do we deal with SMS if POTS goes away? After all SS7 is needed for SMS propagation and if there is no intelligent network then how do short messages get sent? The SIP Forum’s Richard Shockey here at the “Going from POTs to PANs” session says he believes that wireless carriers don’t have a plan at the moment to deal with SMS in a post-SS7 world. And as he reminds us – SMS is a very profitable service.
ITEXPO Interviews Tell me a Positive 2012 for Tech
January 31, 2012So far at ITEXPO I’ve had conversations with seven companies and the verdict is that 2012 will be a stronger year than 2011 based upon speaking with cloud companies, analysts in video as well as companies focusing on communications in South America as well as Miami. Obviously this doesn’t take into account possible issues with the global economy like a military conflict with Iran, etc. It seems the reality is that customers are more confident in spending and making long-term commitments. All good news. I will keep you posted on others things I hear.
From POTS to PANS Conference at ITEXPO
January 31, 2012ITEXPO will start tomorrow – today I am in a session regarding the move from plain old telephone service or POTS to PANS – which may be the acronym for the new phone network which is IP communications based. Right now Carl Ford who spent his life in the world of legacy as well as new communications networks is giving an overview of the past as well as setting up the session for the move into the future.
Spam Soap - The MSP-Friendly Cloud-based Messaging Service Provider
January 31, 2012At ITEXPO, I met with Eric Pinto, sales engineer from Spam Soap, a cloud-based messaging service provider. Founded in 2002, back in the early cloud days, Spam Soap pioneered the use of the MX record email filtering model. Today, Spam Soap has thousands of customers worldwide using a range of cloud-based messaging services, including, anti-virus filtering, anti-spam filtering, preserving business continuity, protecting confidential information, and ensuring regulatory compliance.
They currently have 900 channel partners and are very much channel-centric and leverage Managed Service Providers (MSPs). They'll point direct end-users that come to them to a MSP.
ITEXPO East Miami 2012 Asterisk 123
January 31, 2012ITEXPO hasn't officially started but all signs are that it will be very well attended as this Asterisk 123 session was overflowing and had to be moved to a larger room. This is my first email video to blog post in a while. If it is buggy I will update later.
click Play button above to play video
Asterisk 1-2-3 so Packed They Moved to Bigger Room!
January 31, 2012I heard the Asterisk 1-2-3 session, the first one of the day was standing room only will people waiting outside the door trying to get in. I went to check it out when I saw people filing out. What gives? I captured video and heard someone say that they were moving to a bigger room. I then headed to the new room and captured some photos.
Double Click Video Above to Play
Zultys MX Release 7.0 Unified Communications Release Adds Android Support
January 31, 2012At ITEXPO in Miami, Zultys today announced their latest UC software offering mobility features for Android, call center enhancements, and third-party CRM integrations. The latest major firmware release for the MX platform, MX Release 7.0 Unified Communications Software is a secure, all-in-one SIP-based IP phone system that is highly scalable and highly customizable. This version also includes enhancements to SIP security.
Zultys introduced Zultys Mobile Communicator for iPhone and Blackberry users in MX Release 6.0.
