ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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At Moabcon 2012

April 8, 2012

ITEXPO IP Communications Trade Show Continues Solid Growth

February 8, 2012

ITEXPO East 2012 in Miami was TMC's best show ever with over 200 booths and over 8,200 attendees. Conferee attendance for ITEXPO East increased more than 50% from 2011, resulting in dozens of standing room only sessions at ITEXPO and collocated conferences such as HTML5 Summit, M2M Evolution, Business Video Expo, Super WiFi Summit, and 4GWE. As an example, here's a photo I took at the jam-packed Ingate SIP trunking conference session:


Even with the additional third day of exhibit hall hours, foot traffic was pretty good - on a Friday no less. I heard from several exhibitors saying it was their best ITEXPO ever.

TMC's next show, ITEXPO West 2012, is scheduled to take place on October 1-4, 2012, in Austin, Texas, (the 'new' Telecom Corridor) which will be the second time in Austin after moving from Los Angeles.




Forget Super Wi-Fi! Go with Super Wi-Fi! Wait. What?

February 3, 2012


Everyone is hyping the new Super Wi-Fi standard which uses lower-frequency white spaces between television channel frequencies. These lower frequencies enable the signal to travel further (miles) and penetrate walls better than the higher frequencies previously used (hundreds of feet). Well, forget about Super Wi-Fi!

I met with Thomas Ngeow from Altai Technologies at ITEXPO, a Hong Kong-based company and he explained they coined Super Wi-Fi for one of their products long before the Super Wi-Fi standard was coined. You're probably wondering who cares who coined it first and you'd be right.


Billionaire Gives Secrets to Startup Success

February 3, 2012



Sir Terry Matthews is a Welsh/Canadian high tech entrepreneur, and Wales's first billionaire. He has directly started 89 companies with an amazing 83 out of 89 success rate. It's an even more astounding fact when you consider that according to TMC's Peter Bernstein, 90% of startups fail. Terry has sold many of these companies for millions and even hundreds of millions of dollars.

ITEXPO Miami 2012 Day 1 Analysis

February 2, 2012

Trade shows are in fact barometers of industry sentiment and mood and to gauge what the feeling is in the technology and communications spaces I turn to Jon Arnold's blog post about the first day here at ITEXPO.
First off Jon is about as balanced as they come - even his compliments come with room for improvement weaved in. So I invite you to read his full post about the show so far - which again says a lot about where the rest of 2012 will be heading in our spaces.
Across the board, I think most people will tell you the event is working really well. The hallways are full with activity, the sessions are well attended, the content is great, and the breadth of subject matter is far too great for any human to consume.
My day was spent either in briefings or moderating, so I didn't have a chance to see any other sessions. It's too bad, since there's really strong content for me in tracks such as Cloud Communications, SIP Trunking, 4GWE, M2M - and others.


TMC Showcases the Top 40 "Newsmakers" at ITEXPO

February 2, 2012

There is a lot of news (product launches, new versions) being made at TMC's ITEXPO, some of which I've already covered (Digium, Xorcom)... ITEXPO has a record number of exhibitors that have unveiled new products and services at ITEXPO in Miami.

There have been many competing shows over the years, most notably VON, which suffered an untimely demise. ITEXPO and VON were the two best shows focused on VoIP and IP communications.


Rich Tehrani With ITEXPO Facts + Super Wi-Fi, M2M, StartupCamp & VC Funding

February 2, 2012

Ingate SIP Trunking Session at ITEXPO is Packed!

February 1, 2012

The Crowd Gathers to Enter ITEXPO Exhibit Floor

February 1, 2012

Win this Mustang at ITEXPO Miami 2012

February 1, 2012

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